Platform Engineer

• Jan 2022 - Present

My team builds, maintains, and secures the infrastructure that our services run on, and we generally try to make life easier for our other engineers.We use the AWS Well Architected Framework to manage the company's AWS Organization and member accounts, EKS clusters for our services, CI/CD pipelines in Jenkins/Github Actions, and Datadog for logging, monitoring, and alerting.We are the defacto security team, ensuring that the private data of our customers is stored and used securely and appropriately. Show less

Application Support Analyst

• Feb 2021 - Jan 2022

Freelance Developer

• Aug 2019 - Jun 2022

Data Migration Specialist

• Oct 2018 - Aug 2019

Jr Developer, Operations

• May 2018 - Oct 2018

HR Analyst

• Sep 2016 - Sep 2017

Administered the company's HRIS, UltiPro - responsible for maintaining employee data, implementing new features, and providing support for users. Created and reported on People Team KPI's, prepared monthly presentations for the Executive Team, and fulfilled requests for other department heads.Also responsible for setting up UltiPro's Business Intelligence platform, COGNOS, and creating/maintaining a live dashboard for the Director of People. Ensured critical employee information was accurate and current, performing monthly audits. Show less

Learning and Development Facilitator

• Feb 2016 - Sep 2016

Responsible for onboarding all new hires, and facilitating sessions introducing them to the company, the proprietary app, and HR policies. Delivered “Ops Academy” to new bookkeepers, teaching accounting concepts, client facing training, and how to use the Bench app to complete bookkeeping for clients.Maintained and updated training documentation to match changes made by the Standards and Practices team and ensured that content was current and accurate. Created and tracked KPIs to demonstrate Learning & Development and the People Team's success. Created dashboards to display and highlight data taken from multiple sources (Greenhouse, CultureAmp, performance reviews, UltiPro) Show less

Accounting Intern

• Jul 2015 - Feb 2016

Responsible for a portfolio of more than 40 US based small businesses. Tracked bank accounts, and categorized transactions in order to prepare an income statement and balance sheet for each as well as provided detailed reviews for clients on a monthly basis. Tested new features for the proprietary application, and provided feedback to the Engineering and Product teams.

Technical Support Representative

• Dec 2011 - Mar 2013

Provided phone-based technical support to 50 customers per day for phone, internet, and television issues. Focused on resolving issues quickly, handling customer complaints, and selling customers additional core services as well as upgrades to existing services. Contributed to a database of known issues and assisted regional teams in tracking and handling service outages. Provided phone-based technical support to 50 customers per day for phone, internet, and television issues. Focused on resolving issues quickly, handling customer complaints, and selling customers additional core services as well as upgrades to existing services. Contributed to a database of known issues and assisted regional teams in tracking and handling service outages.