Experience

Idaho Information Technology Services
• United States
• Technology, Information and Internet
• 1 - 100 Employee
• IT Operations & Support Analyst III

  • Jun 2023 - Present


Idaho Fish and Game

• United States
• Government Administration
• 100 - 200 Employee

• IT Business Analyst

  • Feb 2023 - Jun 2023

  • Set IT Work Prioritization for the Agency • Occasionally Provide On-Site Customer Service • Perform Technical Horizon Planning to Steer Agency Down a Projected Path • Manage IT Related Projects for Agency • Analyze IT Business Needs to Improve Efficiency & Reduce Administrative Overhead • Ensure Architectural Planning is in Place to Support Future Growth of Technical Environment • Develop Strategies & Tactics to Identify and Address Security Risk • Coordinate IT Services between IDFG staff & External Agencies • Create, Maintain, and Update Device Inventory • Retrieve & Coordinate Surplus of Old Devices and Equipment • Budget Management & Financial Planning • Forecast Monetary Needs for the Future Goals of the IT Environment • Perform Cost/Benefit Analysis & Analyze Alternatives • Create Processes & Procedures for User of Agency Assets • Administer Computer Hardware Imaging & Replacement on a Replacement Cycle • Identify & Prioritize Architectural Debt • Manage Updates & Replacement of Network Equipment in Various Locations • Ensure Hardware/Software Processes & Procedures are in Compliance with State Regulations Show less



Idaho Transportation Department

• United States
• Government Administration
• 100 - 200 Employee

• Information Technology Support Analyst II

  • Jul 2022 - Mar 2023

  • Windows Deployment Services• Update Device Models in the ITD Environment Using Windows Deployment Workbench• Create, Configure, and Maintain Deployment Shares in Microsoft Deployment Toolkit• Use the Dell Command Configure Application to Create BIOS Configuration Files• Implement Advanced Batch File Programming to Create & Update Application Modules• Perform Installation, Update, Uninstall, and Repair Tests Prior to Releasing Applications to the Agency• Schedule & Create Tasks with Microsoft Teams• Document Service Request & Incident Tickets in the Ivanti Management Ticketing System• Create & Maintain Application Modules with Ivanti Management Console• Data Backup & Restoration using Windows Deployment Services• Inventory Management & Record Keeping Using Microsoft SharePoint• Monitor & Implement Microsoft Windows Updates• Windows Application Management & Program Updates• Monitor Computer Trends to Improve Current Practices• Recommend & Implement New IT Solutions• Mange Site Pages using Enterprise Mode Site Manager• Utilize Compatibility Mode to Enable Older Software in Windows Show less

• Service Center Analyst

  • May 2021 - Jul 2022

  • Install & Troubleshoot Computers - Including Hardware & Software• Image & Replace Computer Hardware on a Replacement Cycle • Install New & Upgraded Software for Users• Manage Server Share Permissions• Manage User Permissions using Active Directory• Recover Files From Server Backups to Replace Corrupted, Missing, Deleted, or Broken Files.• Add, Manage, or Remove Network Printer Resources• Provide Customer Service Support to Internal Staff• User Data Backup & Restoration Using Windows Deployment Wizard in Microsoft Deployment Toolkit• Inventory Management & Record Keeping using Microsoft SharePoint• Provide Training to District IT & ETS Employees• Document Hardware/Software Processes & Procedures• Gather, Document, and Improve Processes & Procedures to Improve Support Show less

• Enterprise Technology Services Intern

  • Jan 2020 - May 2021



Jakers Bar & Grill

• United States
• Restaurants
• 1 - 100 Employee

• Restaurant & Bar Manager

  • Oct 2014 - May 2021

  • Inventory Management & Product Orders • Employee Scheduling & Shift Planning using Management Software • Quality Control & Recipe Compliance • Bookkeeping & Budget Management • Customer Service / Incident Resolution • Analyze Company’s KPIs • New Employee Training • Create & Maintain Company Wide Policies • Hire & Train Staff in Multiple Departments • Monitor & Maintain Aloha POS System • Process Batch Files with Financial Agencies • Inventory Management & Product Orders • Employee Scheduling & Shift Planning using Management Software • Quality Control & Recipe Compliance • Bookkeeping & Budget Management • Customer Service / Incident Resolution • Analyze Company’s KPIs • New Employee Training • Create & Maintain Company Wide Policies • Hire & Train Staff in Multiple Departments • Monitor & Maintain Aloha POS System • Process Batch Files with Financial Agencies


Moxie Java
• United States
• Food & Beverages
• 1 - 100 Employee
• Barista

  • Sep 2014 - Oct 2015