Experience

PrizePicks

• United States
• Spectator Sports
• 200 - 300 Employee

• Member Support Representative

  • Jul 2023 - Present



Modis

• Switzerland
• IT Services and IT Consulting
• 700 & Above Employee

• Data Entry Specialist

  • Jun 2022 - Apr 2023

  I am responsible for issues with shipments from The Home Depot stores, distribution centers and directly from the vendors to the customer. I am a member of the escalation team. Tools I use are Zendesk, Excel, SharePoint and Outlook. I practice case management, issue resolution and root cause analysis. Completing approximately 80-100 tickets per day. I am responsible for issues with shipments from The Home Depot stores, distribution centers and directly from the vendors to the customer. I am a member of the escalation team. Tools I use are Zendesk, Excel, SharePoint and Outlook. I practice case management, issue resolution and root cause analysis. Completing approximately 80-100 tickets per day.



Empyrean

• United States
• Human Resources Services
• 500 - 600 Employee

• Customer Service Representative

  • Sep 2021 - Mar 2022

  I handle inbound calls as well as make outbound calls using Five9 to assist with making Annual Enrollment Selections. I practice problem solving by assisting with ongoing and previous issues. I document the calls using Customer Relationship Management, also known as CRM. I handle inbound calls as well as make outbound calls using Five9 to assist with making Annual Enrollment Selections. I practice problem solving by assisting with ongoing and previous issues. I document the calls using Customer Relationship Management, also known as CRM.



Pretty Girls Get Waxed

• Atlanta, Georgia, United States

• Customer Service Administrator

  • Aug 2021 - Sep 2021

  I greet the customers and check them in to their appointments using Meevo. I make ongoing appointments in the database for the customers. Creatively directed social media content. I pitched sales for skin care products. I greet the customers and check them in to their appointments using Meevo. I make ongoing appointments in the database for the customers. Creatively directed social media content. I pitched sales for skin care products.



XFINITY Store by Comcast

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Sales Representative

  • Feb 2021 - Jun 2021

  I pitch services such as mobile, internet, cable and home security to the customers. I work with CSG which is a tech system within the company. I also practice customer service. I pitch services such as mobile, internet, cable and home security to the customers. I work with CSG which is a tech system within the company. I also practice customer service.



Oceanview Excursions

• Indian Head, Maryland, United States

• Administrative Assistant

  • Jan 2017 - Jun 2021

  I handle incoming calls and inquiries from prospective customers and clients, assist customers with resolving issues or disputes related to current or upcoming travel and update customer information in the system database. I also scheduled meetings and maintained calendars. Prepare emails, invoices, reports and other correspondences. I create and maintain filing systems. I handle incoming calls and inquiries from prospective customers and clients, assist customers with resolving issues or disputes related to current or upcoming travel and update customer information in the system database. I also scheduled meetings and maintained calendars. Prepare emails, invoices, reports and other correspondences. I create and maintain filing systems.



JD Finish Line

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Dec 2020 - Feb 2021



Sharkbar and Seafood House

• Maryland, United States

• Hostess

  • May 2019 - Dec 2020