Experience

Patron Technology
• United States
• Events Services
• 1 - 100 Employee
• Event Operations Manager

  • Mar 2022 - Present


CSC - Contemporary Services Corporation

• United States
• Events Services
• 700 & Above Employee

• Senior Event Manager

  • May 2016 - Present

  -Account Manager for the opening of Audi Field, home of DC United and XFL DC Defenders -Provide security risk assessments of new venues CSC is awarded to plan out deployment of staff -Establish strong working relationships with venue management through pre-event meetings and walkthroughs -Collaborate with all departments of venues from start to finish to run a cohesive and organized event  Calculate and maintain cost estimates for venue events to remain within budget  Ensure all contractual obligations are met -Experience in contract negotiation, budgeting, and billing for large scale events -Create information sheets to keep all parties involved in event planning process informed  Handle fan and client issues in a professional manner through active listening, and realistic feedback  Coordinate event staffing and security for sport, entertainment, and special events by working closely with clients from the venues CSC serves throughout entire event lifecycle -Manage event day security and staffing personnel at various venues around the country -Build relationships with law enforcement personnel on local, state and federal levels -Implement and create employee engagement and recognition programs -Maintain event calendar for branch website -Recruit and manage all volunteer groups working major CSC Events -Schedule all employees over the phone and online through the Employee Portal -Work closely with Human Resources to recruit, hire, train full and part time employees -Use SparkHire to interview potential new employees -Process new employees internal, state and federal hiring paperwork -Obtain all paycard requests for new and current employees -Organize all new employee credential creation for both company and clients



Major League Soccer

• United States
• Spectator Sports
• 500 - 600 Employee

• Soccer Security Agent

  • Dec 2018 - Present

  -Work as a Soccer Security Agent specializing in event operation for all major MLS matches including MLS Cup Finals, CONCACAF Gold Cup, and MexTour Matches -Maintain relationships with venues for the large events through pre-match meetings and walkthroughs -Act as a liaison for Major League Soccer in different markets -Assist with Operations and Security during the 2020 MLS is Back Tournament in Orlando, FL -Work as a Soccer Security Agent specializing in event operation for all major MLS matches including MLS Cup Finals, CONCACAF Gold Cup, and MexTour Matches -Maintain relationships with venues for the large events through pre-match meetings and walkthroughs -Act as a liaison for Major League Soccer in different markets -Assist with Operations and Security during the 2020 MLS is Back Tournament in Orlando, FL



National Association of Intercollegiate Gymnastics Clubs

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Event Operations Specialist

  • Nov 2021 - Present

  -Organize internal logistics of National Association of Intercollegiate Gymnastics Clubs Nationals Competition to include admissions, set up, award presentations, equipment layout, etc. -Work with sponsors and vendors in preparation for meet -Procure software, awards, volunteers and other resources for Nationals -Organize internal logistics of National Association of Intercollegiate Gymnastics Clubs Nationals Competition to include admissions, set up, award presentations, equipment layout, etc. -Work with sponsors and vendors in preparation for meet -Procure software, awards, volunteers and other resources for Nationals



University of South Carolina

• United States
• Higher Education
• 700 & Above Employee

• Student Assistant to the President of the University

  • Jul 2014 - May 2016

  -Chosen as one of three students to assist the President and President’s staff throughout the office -Answer any phone calls the office receives and use problem solving skills to assist the caller -Organize, file and copy important and confidential documents from the President, and manage given projects such as creating Inauguration letters and certificates for new University Presidents. -Travel with President and Board of Trustees to all of the USC Campus across South Carolina for the Commencement Exercises and provide assistance with administrative duties



Colonial Life Arena

• United States
• Entertainment Providers
• 1 - 100 Employee

• Ticket Seller/ Intern

  • Apr 2014 - May 2016

  -Assist customers looking to purchase tickets in a friendly and professional manner using Paciolan and Ticketmaster -Distribute will call tickets and group sales to customers accurately in a timely fashion -Accurately reconcile all ticket sales transactions, coupons and vouchers  Understand and be able to communicate information regarding upcoming events -Provide excellent customer service while keeping a fast-paced operation -Create and distribute flyers for upcoming family shows, and other events at the arena through Adobe Photoshop to advertise ticket sales for potential groups of 10 or more -Conducted weekly suite inspections and report any issues to Operations Department -Facilitated ordering and fulfilling of catering orders for suite holders



Home-Grown Industries of Ga, Inc. dba Mellow Mushroom

• Server, Certified Trainer

  • Feb 2013 - May 2016

  -Serve tables on the weekends at a fast pace while maintaining positive customer reviews -Manage training and schedule of all new employees -Chosen to be trained and certified for training of all new front of house employees -Serve tables on the weekends at a fast pace while maintaining positive customer reviews -Manage training and schedule of all new employees -Chosen to be trained and certified for training of all new front of house employees



Augusta National Golf Club

• United States
• Hospitality
• 300 - 400 Employee

• Server

  • Apr 2015 - Apr 2016

  -Work during the Masters Golf Tournament as a Berckman’s Place server -Serve food to customers while keeping up with side work and other cleaning duties -Provide high class hospitality to patrons from around the world and represent Augusta National Golf Club in a professional, positive manner -Work during the Masters Golf Tournament as a Berckman’s Place server -Serve food to customers while keeping up with side work and other cleaning duties -Provide high class hospitality to patrons from around the world and represent Augusta National Golf Club in a professional, positive manner



All-Star Gymnastics

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Gymnastics coach

  • Jul 2013 - Aug 2014

  Run a day camp for over fifty young gymnasts of all ages. Also coached classes regularly for levels one to three. Run a day camp for over fifty young gymnasts of all ages. Also coached classes regularly for levels one to three.

• Resident Mentor

  • Jan 2013 - May 2014

  Oversee a hall of forty students throughout one entire school year. Practiced building wide and floor wide event planning. Maintained a strong GPA while working, attending on campus meetings, and bonding one on one with each resident. Oversee a hall of forty students throughout one entire school year. Practiced building wide and floor wide event planning. Maintained a strong GPA while working, attending on campus meetings, and bonding one on one with each resident.