Mikateko Jane Maswanganyi

Test Analyst at BBD
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Contact Information
us****@****om
(386) 825-5501
Location
ZA

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Credentials

  • MCSA
    IthembaIT Solutions
    Sep, 2018
    - Nov, 2024
  • Microsoft Certified Solutions Expert (MCSE)
    IthembaIT Solutions
    Sep, 2018
    - Nov, 2024
  • 410: Installing and Configuring Windows Server 2012
    IthembaIT solutions
    Jun, 2018
    - Nov, 2024
  • CompTIA Network+ ce Certificate
    EkasiIT solution
    May, 2017
    - Nov, 2024

Experience

  • BBD
    • Netherlands
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Test Analyst
      • Mar 2023 - Present

      Analyzing business requirements Testing the quality of the application, verification, and validation Design Test scenarios / Test Case Check / Review and Execute Test Cases Track and Retest Defect using Jira for internal clients and Trello for external clients Keep track of the new requirement Perform end to end testing Support production for defects found Analyzing business requirements Testing the quality of the application, verification, and validation Design Test scenarios / Test Case Check / Review and Execute Test Cases Track and Retest Defect using Jira for internal clients and Trello for external clients Keep track of the new requirement Perform end to end testing Support production for defects found

  • Datacentrix
    • South Africa
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Support Engineer
      • Jun 2022 - Feb 2023

  • Department of Justice and Constitutional Development
    • Government Administration
    • 700 & Above Employee
    • 2nd Line Support Engineer
      • Nov 2021 - Jun 2022

      • Connect Remotely and troubleshoot• Move users profile from one court to another• Create users profiles and emails• Install software• Set up users profiles• Close calls with resolve description• Connect printers• Transfer data from one PC to another• Map drivers• Set up VPN

    • Service Desk Agent
      • Mar 2020 - Nov 2021

      • Dealing with E-mails – Assigned calls to DSE,DST,TLS SITA, Datacentrix , PWC, File & Printer and Iterele etc• Connect Remotely to assist clients ( first line)• Receive calls and logging calls for clients• Close calls with resolve description • Unlock users• Password Reset

  • Necsa
    • South Africa
    • Research Services
    • 700 & Above Employee
    • Desktop Support Technician and ITHelpdesk Technician
      • Oct 2018 - Sep 2019

      • Install printers and scanners • Join Users to domain name • Setting up operating system- installing service pack1,ClearPass Ongard, Anti-virus(F-Secure), Acrobat Reader and Office 2013 • Troubleshooting • Recognizing and solve problem for windows • Help desk- Answered calls and logged calls after assigned it to technician • Install printers and scanners • Join Users to domain name • Setting up operating system- installing service pack1,ClearPass Ongard, Anti-virus(F-Secure), Acrobat Reader and Office 2013 • Troubleshooting • Recognizing and solve problem for windows • Help desk- Answered calls and logged calls after assigned it to technician

  • EOH
    • South Africa
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Microsoft - IT
      • Jul 2017 - Sep 2018

Education

  • PC Training & Business College
    Diploma In Information Technology, Information Technology
    2011 - 2012
  • PC Training & Business college
    Further Education & Training Cetificate:Information Technology: System Development, Information Technology
    2010 - 2010
  • Hlovani High school
    National Senior Certificate, Physical Sciences,Mathematics,Life scinces and Agricultural Science
    2009 - 2009

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