Assistant Head of Faculty

• Feb 2023 - Present

Animal care lecturer

• Apr 2015 - Present

Youth mental health first aid

• May 2019 - Present

Animal Carer

• Sep 2014 - Jan 2020

Dog Walking, grooming, general husbandry requirements, basic training, puppy socialisation, administration of preventative treatments, animal first aid, pet sitting, vet taxi. Dog Walking, grooming, general husbandry requirements, basic training, puppy socialisation, administration of preventative treatments, animal first aid, pet sitting, vet taxi.

Business Development Manager

• Apr 2010 - Jan 2020

Recognised areas where costs could be reduced and profits increased and implemented these into the daily work pattern Managed small workforce enabling deadlines to be met Maintained customer retention through offering after sales customer service Introduced effective communication channels to potential new clients Designed and created company stationary to encourage active promoting Assisted manager on site whilst receiving in house ceramics training Implemented new health and safety standards Show less

Exams Invigilator

• May 2014 - May 2014

Responsible for preparation of the room, laying out candidate name cards to a seating plan Conducted the exam according to the Examination Boards Regulations Registered the candidates present in the room To be confident and assertive when leading a large group of students Responsible for the collation, checking and return to the Exams Officer of all completed exam papers Adhered to all regulations. Ensure necessary papers, candidate name cards and seating plan for each exam Delivered a responsible, punctual, calm, organised and approachable image to individuals Provided access arrangements for SEN students including being a reader, scribe, prompt Show less

Exams Invigilator

• May 2013 - Jul 2013

Responsible for the collation, checking and return to the Exams Officer of all completed exam papers. To carry out all regulations, necessary papers, candidate name cards and seating plan for each exam. Responsible for preparation of the room, laying out candidate name cards to a seating plan prepared by the Exams Officer. Admitting candidates to the room in a quiet and orderly way. Conducting the exam according to the Examination Boards Regulations. Registering the candidates present in the room. Be constantly vigilant when the exam is running. To be confident and assertive when leading a large group of students. Report to the Exams Office before the start and end of an examination session. Work as part of a team. Be interested in working in a school environment and in support candidates at this stressful time in their school career. Duties, which include processing of any Personal Data, are undertaken within the Corporate Data Protection Guidelines [Data Protection Act 1998]. Show less

Business Development Manager & Trainer Assessor

• Feb 2012 - 2013

• Responsible for the development and delivery of classroom based learning sessions • Coach/mentor apprentices in the development of their employability skills • Create individual learning plans for apprentices • Design and development of marketing materials and methods of engagement • Managing the process of apprentice through to successful placement • Sourcing suitable employment opportunities for apprentices • Develop relationships with employers relevant to the business unit through attending networking events, meetings and other engagement activity • Apprentice interviewing and control of eligibility • Knowledge of the FE sector • Ensure all paperwork is fully complete and compliant • Maintain records of apprentices • Point of contact for student support Show less

Receptionist & Trainee Manager

• Jan 2011 - Oct 2011

Providing professional and effective front of house customer service in a fast paced environment. Implemented new rota structure to effectively maximise colleague performance Led and managed the team with the involvement of Travelodge’s fund raising scheme, allowing us to contribute towards the selected charities of the company Nominated by colleagues to act as their communication representative , which includes delivering brand initiatives and strategic development across multiple Travelodge sites Provided full staff training for the use of chemicals within COSHH to increase staff awareness Assisted with the recruitment process, selection of candidates and conducting of interviews Created and Initiated incentive scheme to encourage staff to effectively promote breakfast sales resulting in 22% increase in sales year to date Responsible for checking guests in and out of the hotel, whilst ensuring their needs are met during the duration of their stay Show less

Reception Manager & Visitor Operations Team Member.

• Feb 2007 - Apr 2010

Acted as first point of call to all visitors and guests whilst Performing ticket administration duties Achieved an increase on the mystery shopper score from 94% to 98% while being personally recognised by senior management for delivering exceptional customer service, and was awarded with certification for this achievement Provided management and training for a team of 6 staff on a daily basis, up to 30 different staff member per week Negotiated with external companies to provide discount methods to the attraction enabling easier and effective working Liaising with the sales and marketing team to keep up to date with new and upcoming offers and events Complaints handling and problem solving Providing Customer Service for the booking and information line in our call centre Managed Chocolate tasting building, responsible for opening up and closing down, replenishment and staffing Promotional work off site, attending exhibitions, promoting the attraction, acting as a representative of the company Conducting Educational talks to visitors and guests, providing detailed information on the history and heritage of the company Show less