Remote Experience Manager

• Jan 2022 - Present

People Program Manager

• Oct 2021 - Jan 2022

Senior People Operations Manager

• Jun 2021 - Sep 2021

◦ Designed and delivered end-to-end employee onboarding programme resulting in faster employee journeys to effectiveness and a 100% approval rating in feedback surveys. *In 14-day feedback surveys, 100% of employees would recommend the experience to a friend; and in 90-day feedback surveys, 100% of employees rated their onboarding experience 4+ stars out of 5.◦ Devised targeted internal communications, initiatives, and virtual events which helped to improve remote team's eNPS scores by 19 points in only 6 months.◦ Co-authored employee handbook and provided guidance to senior leaders on devising strategy for internal comms and change management efforts. Developed highly-engaging and informative internal communications.◦ Produced high-impact internal and external-facing content—from vertical strategies to policies, branded guides to employee handbooks, to newsletters, to ebooks, employer branding posts and print-ready assets.◦ Designed and facilitated employee focus groups, workshops, and initiatives across verticals, such as: company culture and values definition, remote and asynchronous work experience, health and wellbeing, etc.◦ Optimised People Ops tool stack to automate administrative task and free up stakeholders’ time. Analysed people data, identified trends, and converted into action plans to maximise short and long-term impact.◦ Represented Impala at public speaking opportunities often exceeding 250 attendees.

Senior Remote Experience Manager

• Dec 2020 - Jun 2021

Remote Experience Manager

• Feb 2020 - Dec 2020

Marketing Executive

• Oct 2018 - Feb 2020

◦ Owned social media channels, including Facebook, Twitter, LinkedIn, and Instagram. Curated, produced, and scheduled all channel content—more than doubling collective followers and increasing engagement rates by over 160% in 10 months.◦ Collaborated with content strategy and design teams to create targeted digital and print marketing materials—from video content to branded collateral, to internal style and contributor guides, to social media assets, to merchandise and more.◦ Wrote compelling blogs and competitive award bids with a 90%+ success rate of being shortlisted and 50%+ win rate—securing over six major accolades for the firm in one year, including The Chronicle's 'Best Places to Work in the North East Award,' the Dynamo's 'People's Choice Award,' and G.P. Bullhound's 'Northern Star Award.'◦ Developed annual events calendar and managed all associated event logistics— from contract negotiations through planning and delivery. Responsible for up to £75,000 worth of company investment.

Membership Development Manager

• Jun 2017 - Mar 2018

◦ Spearheaded inaugural membership program from development stages to implementation—generating a five-figure sum in the first hours of launch.◦ Worked closely with the Director of Communications and Strategy to produce effective donor campaigns, newsletters, announcements, and briefings. Increased donor participation by 34% and end-of-year campaign revenue by 50% in 10 months.◦ Improved email OR/CTR and donor conversion of a 35,000+ subscriber list by using conditional language techniques in MailChimp.

Community Partner Manager

• Jul 2016 - Jun 2017

◦ Designed cold outreach communications and strategy—resulting in over 360 new community partnerships and some of the organisation’s largest partners to date.◦ Trained and led a team of community organizers to success—exceeding all KPIs by more than 100% in seven different regions. Created communication templates, macros, and employee training/development documents. ◦ Researched and implemented effective market-specific recruitment strategies—tripling the number of target applicants in consistently-challenging program cities.

Contributing Writer

• May 2011 - Jul 2013