Experience

Spectrum Association Management

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Senior Community Manager/Mentor

  • Oct 2022 - Present

  Plano, Texas, United States

• Senior Community Manager

  • Apr 2022 - Oct 2022

  Plano, Texas, United States

• Community Manager

  • Apr 2020 - Apr 2022

  Plano, Texas, United States



Cardinal Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Field Solutions

  • Dec 2019 - Apr 2020

  Lewisville, Texas • Utilize critical thinking and superior customer service skills to help de-escalate any current and potential escalations from the field • Serve as the first line of communication for both field reimbursement staff and all health care providers requiring special handling • Conduct research to resolve inquiries that arise regarding insurance coverage and denials

• Case Manager

  • Jul 2018 - Dec 2019

  Lewisville, Texas • Assist with training new employee hires by explaining processes and providing constructive feedback to improve call quality • Provide high quality assistance to patient’s, health care provider’s, and pharmacies to ensure all needs are met, thus providing an enhanced case flow • Assist with special projects, as needed, such as the eBV pilot test group and the PBM introduction project to improve program SLA's for benefit investigations • Assist patient’s with program enrollment… Show more • Assist with training new employee hires by explaining processes and providing constructive feedback to improve call quality • Provide high quality assistance to patient’s, health care provider’s, and pharmacies to ensure all needs are met, thus providing an enhanced case flow • Assist with special projects, as needed, such as the eBV pilot test group and the PBM introduction project to improve program SLA's for benefit investigations • Assist patient’s with program enrollment, scheduling, financial assistance programs and specialty pharmacy dispenses



Centura Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Access Representative

  • Jun 2017 - May 2018

  Arvada, Colorado • Capture patient information and perform the registration process through timely, accurate, and courteous completion of patient clinical and financial data with regards to patient confidentiality • Obtain signatures, verify accuracy of information, and scan documents into electronic patient record • Maintain accurate logs containing patient data collected during the patients visit • Handle all incoming calls, including ambulatory and flight transfer lines • Train new hires in the… Show more • Capture patient information and perform the registration process through timely, accurate, and courteous completion of patient clinical and financial data with regards to patient confidentiality • Obtain signatures, verify accuracy of information, and scan documents into electronic patient record • Maintain accurate logs containing patient data collected during the patients visit • Handle all incoming calls, including ambulatory and flight transfer lines • Train new hires in the registration process and daily duties Show less



YMCA of Metro Denver

• United States
• Non-profit Organization Management
• 100 - 200 Employee

• HOA Coordinator

  • Aug 2016 - Sep 2017

  Solterra • Managed and oversaw all facility operations, which included fitness, aquatics, youth programs, rentals, social events and front desk • Oversaw all cash handling, deposits and close-outs for facility programs, classes and rentals • Developed facility budget for anticipated revenues and expenses for the 2017 fiscal year • Oversaw the annual social budget and operated all community events within financial limits; finished the 2016 fiscal year 51% below budget ($5136.64 of $10K… Show more • Managed and oversaw all facility operations, which included fitness, aquatics, youth programs, rentals, social events and front desk • Oversaw all cash handling, deposits and close-outs for facility programs, classes and rentals • Developed facility budget for anticipated revenues and expenses for the 2017 fiscal year • Oversaw the annual social budget and operated all community events within financial limits; finished the 2016 fiscal year 51% below budget ($5136.64 of $10K used) • Ran reports regularly and monitored surveys to measure participation and retention rates, guest satisfaction, and areas for improvement • Hired, trained, managed, scheduled and supervised all part-time employees, including fitness instructors, lifeguards, front office staff and program instructors (20+) • Developed and implemented new programming and contracts for all facility rentals • Managed and oversaw a minimum of 75 events per year, generating more than $50,000 in rental fees and deposits annually • Served as a liaison between the YMCA, Overlook Property Management and the Solterra social committee; YMCA representative for all HOA & District Board Meetings • Increased program participation rates; Kids Night Out was up 850% in Q3 compared to Q1 in 2016 (averaging 16 participants/ month), fitness class participation was up 137%, over a 12 month period, and swim lesson registration was up 308%, as compared to registration the previous year • Oversaw all program registration, member services, facility rentals, and community media including the website, calendars and newsletters

• Program Coordinator

  • Nov 2015 - Aug 2016

  • Increased program participation by 1029% over the course of 7 months through strengthened marketing efforts • Developed and oversaw teen programming • Developed and operated Leaders In Training teen camp while teaching the children valuable leadership skills



Pensacola Blue Wahoos

• United States
• Spectator Sports
• 1 - 100 Employee

• Promotions Intern

  • May 2015 - Sep 2015

  • Streamlined and organized all promotional materials into a highly used, readily accessible inventory • Worked directly with guest performers by reviewing their contracts and confirming that all the details of the performing acts were squared away for the day of the event • Organized the promotional team by utilizing short scripting to ensure that the team was well coordinated; effectively managed and supervised over fifteen employees • Assisted with in game promotions, on field… Show more • Streamlined and organized all promotional materials into a highly used, readily accessible inventory • Worked directly with guest performers by reviewing their contracts and confirming that all the details of the performing acts were squared away for the day of the event • Organized the promotional team by utilizing short scripting to ensure that the team was well coordinated; effectively managed and supervised over fifteen employees • Assisted with in game promotions, on field promotions, and developed new on field games to increase fan engagement Show less



Muhammad Ali Center

• Education Intern

  • Aug 2014 - Dec 2014

  Louisville, Kentucky Area • Digitally archived, researched and documented all historic individuals represented in the exhibits • Assisted in the daily support of education programming • Assisted with event logistics



Graeter's Ice Cream

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Shift Leader

  • Aug 2012 - Sep 2014

  Louisville, Kentucky Area • Managed and supervised 2-6 employees • Interacted with customers, calculated daily sales and stocked products • Maintained a clean store and working environment • Answered all incoming calls and handled caller’s inquiries



PGA of America

• United States
• Spectator Sports
• 700 & Above Employee

• Guest Service Representative

  • Aug 2014 - Aug 2014

  2014 PGA Championship- Valhalla • Assisted over twenty five corporate sponsors by managing all exclusive guests at the six chalets • Handled junior ticket sales for the tents • Maintained a safe environment for the corporate guests attending the event



Alton Medical Rehab

• Receptionist/Assistant

  • Jul 2013 - Aug 2013

  Alton, Illinois • Organized, filed, updated and maintained patients medical records • Scheduled new and existing patients for appointments and conducted follow¬–up phone calls • Answered all incoming calls and relayed all pertinent information to new and existing patients • Maintained up–to–date ledgers and processed all cash, check, and credit card payments • Prepared patient’s rooms for treatment and therapy



Village of Godfrey

• Temporary Administrative Assistant

  • Jun 2013 - Jul 2013

  Godfrey, Illinois • Prepared and mailed out code violation letters • Prepared and reviewed building permits that were requested by community members • Kept digital records of violations that required a follow–up



Principia College

• Floor Manager (Dining Services)

  • Jun 2008 - Jul 2013

  Elsah, Illinois • Supervised and trained a group of 5-10 wait staff employees • Provided customer service to guests



Metro Sports and Fitness

• Dance/Gymnastic Instructor

  • May 2011 - Jun 2013

  Alton, Illinois • Taught children ages 3-7 basic gymnastic skills • Organized and planned two gymnastics classes • Assisted other instructors in the facilitation of dance classes