Mikaela Bagley

Director Of Operations at Swim Possible
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Minneapolis-St. Paul Area

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Credentials

  • Swim Whisperer Level 1
    Swim Angelfish
    Nov, 2021
    - Oct, 2024
  • Enriched Air Diver
    PADI
    Jan, 2020
    - Oct, 2024
  • Water Exercise Instructor
    Aquatic Exercise Association
    Jan, 2020
    - Oct, 2024
  • Level 2 Coach
    USMS Masters
    Sep, 2019
    - Oct, 2024
  • Level 5 Coach - Education
    American Swim Coaches Association
    Sep, 2018
    - Oct, 2024
  • Trained Medical Aide/Assistant (TMA)
    Health Service Consultants Training Center
    Jul, 2014
    - Oct, 2024
  • Lifeguard Instructor
    American Red Cross
    Sep, 2021
    - Oct, 2024
  • Lifeguard Instructor Trainer
    American Red Cross
    Sep, 2021
    - Oct, 2024
  • Lifeguarding/First Aid/CPR/AED
    American Red Cross
    Sep, 2021
    - Oct, 2024
  • Water Park Skills
    American Red Cross
    Sep, 2021
    - Oct, 2024
  • CPO
    National Swimming Pool Foundation
    May, 2018
    - Oct, 2024
  • Certified Swim Coach
    USA Swimming
    Feb, 2018
    - Oct, 2024
  • Administering Emergency Oxygen
    American Red Cross
    Mar, 2014
    - Oct, 2024
  • Certified Nursing Assistant and Home Health Aide
    -
  • Open Water Diver
    PADI
  • Swim America Program Director Certification
    American Swimming Coaches Association

Experience

    • United States
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Director Of Operations
      • Jul 2022 - Present

      Manage and hire staffing as approved with director approval. Supervise and mentor coaches to ensure a reliable, cohesive, and positive environment for swimmer development. Train and oversee the completion of key functions of SwimPosible staff. Conduct routine staff meetings to outline training plans, schedules, and address areas for growth. Complete annual evaluations of all staff members. Manage and hire staffing as approved with director approval. Supervise and mentor coaches to ensure a reliable, cohesive, and positive environment for swimmer development. Train and oversee the completion of key functions of SwimPosible staff. Conduct routine staff meetings to outline training plans, schedules, and address areas for growth. Complete annual evaluations of all staff members.

    • Secretary
      • Mar 2022 - Present

      Keep a book of minutes of all meetings of the board and executive committee. Minutes shall record time and place of meeting, whether regular or special, how called, how notice, if any was given, the names of those present or represented at the meeting and the proceedings thereof. Present for approval by the Board copies of all minutes of meetings of the board. In general, serves as the protocol officer of the board, ensuring that the keeping and posting of meeting minutes, meeting notifications, adherence to open meeting laws, and other procedural requirements are followed legally and ethically. Show less

    • United States
    • Primary and Secondary Education
    • 700 & Above Employee
    • Head Age Group Coach
      • Nov 2021 - Present

      • Develops strategies to motivate staff and achieve goals.• Maintains and expands program within the community in accordance with strategic and operating plans.• Assists in the marketing and distribution of program information. • Develops annual training schedules, plans and strategies to motivate and engage participants in order to achieve program goals. • Creates Annual Calendar of Events, and staff training and executes on all operational and administrative functions.• Models relationship-building skills in all interactions. • Able to create a competitive yet supportive team culture that is inclusive of all. • Responds to all member and community feedback, inquiries and complaints in timely manner.• Has strong rapport with athletes, providing consistent feedback and helping athletes to achieve goals. • Compiles program data to monitor and evaluate the effectiveness of and participation in program and staffing. Show less

    • Lead Group Coach
      • Aug 2021 - Oct 2021

      • Provide a safe and quality competitive environment to train and motivate young athletes in the sport of swimming; instruct swim team participants on swimming stroke techniques and assist with skill improvement.• Act as role model for swimmers• Monitor pool activities during swim meets and practices; evaluate individual and team performance, explain techniques and assist with skills improvement.• Monitor aquatics facility and guests, and assures compliance to rules, regulations, policies and procedure; assure facilities are maintained in a clean and safe condition.• Support efforts to instigate and maintain high team spirit which may include attending functions such as fund raisers or team sponsored socials.• Serve as the primary instructional coach with the majority of hours spent on deck coaching Show less

    • United States
    • Government Administration
    • 100 - 200 Employee
    • Lifeguard Instructor Trainer
      • Feb 2021 - Present

      • Acquires sufficient background information and comprehension of Basic Life Support subject matter; develops effective teaching methods and presentation skills; and, understands the use and availability of teaching aids. • Obtains and maintains current certifications in areas of instruction. • Maintains inventory of all supplies, to include but not limited to certification cards, manikin supplies, rosters, and test/answer sheets. • Cleans manikins and equipment following American Red Cross (ARC) guidelines. Puts away all equipment and leaves the room clean and tidy. • Keeps current on new information and/or updates about American Red Cross classes as it become available. • Has an instructor manual and all supporting materials on hand when teaching. • Ensures that participants meet course completion requirements and receive completion certificate. Show less

    • Lebanon
    • Holding Companies
    • 1 - 100 Employee
    • Aquatics Director
      • Sep 2021 - Feb 2022

    • Lifeguard
      • May 2019 - Nov 2021

      • Help maintain records of chemicals, checklists, and attendance.• Assist in answering patron questions and concerns.• Respond in emergency situations to the emergency action plan by the facility.

    • Non-profit Organizations
    • 1 - 100 Employee
    • Aquatics Director
      • Jan 2018 - Sep 2021

      • Manages the day to day programing of the aquatics department. • Recruits, hires, on boards, trains, develop and supervise staff. Maintains staff files to ensure they are in compliance with certification needed. Submits payroll. • Develops a high performing team of staff which delivers quality programs and services meeting JCC and member needs. • Implements current programs, assesses staff technical abilities, maintains records and statistics, evaluates program results, identifies areas for improvement or development and implements plans to achieve desired goals and objectives in area of expertise.• Create innovative, new classes and programming specifically for Aquatics and in conjunction with Sabes JCC Fitness Director. • Ensures a high level of customer service which enhances the member, program participant and guest experience and satisfaction. This includes assisting with all Aquatics program registration and program rosters. • Assists in the development of the program area budget and manages the day to day programming to assure revenue and program service goals and expense targets are achieved. • Manages pool programming schedule and pool rentals. • Works with Barry Family Campus to ensure pool maintenance. • Responsible for ordering supplies and equipment for aquatics facilities and ensuring that equipment is properly secured and maintained. Show less

    • Aquatics Operations Director
      • Jan 2018 - May 2018

      Recruit, hire, train, develop and supervise lifeguards. Provide daily direction, supervision, and scheduling for lifeguard and safety staff and other aquatics staff as needed. Design and modify daily, weekly, monthly, annual policies and procedures for staff protocol. Ensure and manage a high level of customer service, by responding to phone and email correspondence, to enhance the member, program participant, and guest experience.Organize and facilitate staff meetings and in-services, in addition to managing staff certifications. Assist in the process to ensure the quality, cleanliness and maintenance of the aquatics program areas and equipment. Manage, facilitate and run the outdoor pool. Create and manage monthly pool schedule. Show less

    • Lead Coach
      • Dec 2017 - Aug 2021

      - Work daily to nurture the potential of youth and teens; help people improve their well-being; and provide opportunities for people to give back and support their neighbors. - Ensure the safety of swimmers at the practice by following proper precautions and regulations. - Give swimmers knowledge to understand and master stokes allowing for movement up through the swim team groups. - Be on deck before swimmers begin practice, to greet swimmers and parents. - Provide corrective feedback that will enhance swimmers’ techniques. - Maintain structure and discipline within a group setting, while encouraging and promoting student participation in as positive manner. -Engage parents and cultivate relationships to create a collaborative swim team environment Show less

    • United States
    • Sporting Goods
    • 1 - 100 Employee
    • Heat Press Operator
      • Jul 2017 - Aug 2021

      - Pull apparel blanks and apply heat transfers in a production setting following established procedures with minimal errors - Identify and troubleshoot common production problems - Maintain a neat and orderly work area at all times - Fold and package merchandise - Accurately pull, pack and ship orders when not busy - Pull apparel blanks and apply heat transfers in a production setting following established procedures with minimal errors - Identify and troubleshoot common production problems - Maintain a neat and orderly work area at all times - Fold and package merchandise - Accurately pull, pack and ship orders when not busy

    • United Kingdom
    • Business Supplies & Equipment
    • Independent Contractor
      • Mar 2019 - Sep 2019

      Teach American Red Cross courses on an as needed basis. Teach American Red Cross courses on an as needed basis.

    • United States
    • Primary and Secondary Education
    • 300 - 400 Employee
    • Lifeguard and Swim Safety Instructor
      • Dec 2015 - Mar 2019

      • Supervise swimmers and divers to ensure that they are within the safety protocols • Spot hazards or potential hazards and take measures to prevent accidents • Perform rescues in the event of drowning or swimming accidents • Perform first aid and CPR according to the demands of adverse situations • Teach American Red Cross programs to swim coaches to ensure proper safety practices • Supervise swimmers and divers to ensure that they are within the safety protocols • Spot hazards or potential hazards and take measures to prevent accidents • Perform rescues in the event of drowning or swimming accidents • Perform first aid and CPR according to the demands of adverse situations • Teach American Red Cross programs to swim coaches to ensure proper safety practices

    • Lifeguard
      • Jun 2015 - Sep 2018

      • Maintained constant surveillance of patrons in the facility and act immediately and appropriately to secure safety of patrons in the event of emergency• Provided emergency care and treatment as required until the arrival of emergency medical services• Ensured appropriate headcount of people involved in a watersport on an hourly basis• Controlled and reported unruly behavior and evict individuals not adhering to behavior protocols• In July, was given “Employee of the Month” recognition Show less

    • Cascade Bay Deck Coordinator
      • May 2016 - Sep 2017

      • Supervised aquatic staff of over 80 lifeguards and pool attendants• Collaborated and executed safety trainings and skill practices with aquatic staff• Acted as professional liaison between aquatic staff and professional staff• Trained employees, led daily meetings, and consulted with patrons to resolve any questions or concerns. • Promoted a respectful and energized culture in order to motivate employees to provide the highest quality customer service and emergency health care• Managed and maintained safety equipment and supplies for water park Show less

    • Rink Attendant
      • Dec 2015 - Feb 2016

      • Opened public skating shelter at designated time for skaters and players• Maintained cleanliness of shelter building and facilities• Provided general supervision over attendees at skating rink and respond to emergency situations as needed

    • United States
    • Government Relations Services
    • 1 - 100 Employee
    • Shift Lead & Red Cross Instructor
      • Sep 2017 - Aug 2018

      • Manage and maintain safety equipment and supplies for water park • Act as supervisor on duty, completing incident reports and disciplinary forms • Ensure proper rotation and safety of all members in the pool area • Manage and maintain safety equipment and supplies for water park • Act as supervisor on duty, completing incident reports and disciplinary forms • Ensure proper rotation and safety of all members in the pool area

    • United States
    • Financial Services
    • 1 - 100 Employee
    • Swim Instructor and Lifeguard
      • Nov 2016 - Jan 2018

      • Engage with parents and cultivate relationships to create a collaborative swim team environment • Maintain a clean and safe environment for swim participants • Provide performance reviews and updates for parents on their children's progress • Instruct learners about the basics of swimming through a program developed by Jim Wise • Engage with parents and cultivate relationships to create a collaborative swim team environment • Maintain a clean and safe environment for swim participants • Provide performance reviews and updates for parents on their children's progress • Instruct learners about the basics of swimming through a program developed by Jim Wise

    • Primary and Secondary Education
    • 1 - 100 Employee
    • Lifeguard Instructor
      • May 2016 - Jan 2018

      • Teach lifeguard classes and other safety classes per American Red Cross guidelines. • Complete all required records, forms, and reports, including attendance records, certifications forms, class rosters, and accident/incident reports. • Communicate regularly with each participant about the performance, progress, goals, and needs of the participant. • Ensure proper and timely set ups and clean ups before and after classes, and store all training equipment in the proper locations. • Assume responsibility for the safety of participants in the class • Present a professional appearance and attitude at all times, and maintain a high standard of customer service. Show less

    • United States
    • Retail
    • 100 - 200 Employee
    • Pharmacy Technician
      • Sep 2016 - Mar 2017

      • Assisted health care providers and patients by greeting them in person and by phone, answered questions and requests, and referred inquiries to the pharmacist. • Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipated needed medications and supplies, placed and expedited orders and removed outdated drugs. • Swiftly and correctly calculated dosages, dispensed medications, prepared prescription labels and fill ed prescriptions for approval by pharmacists. • Researched and resolved dosage conflicts, potentially harmful drug interactions, insurance issues and other matters to ensure patient safety/wellness and build customer loyalty. • Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations. Show less

    • United States
    • Higher Education
    • 700 & Above Employee
    • PAWS Program Assistant
      • Sep 2015 - May 2016

      • Checked in therapy animal teams, students, and faculty while promoting mental health programs • Updated @BoyntonPaws Twitter and Snapchat account to keep people educated and aware of mental health opportunities around campus • Encouraged debriefing to find areas for improvement for the success of the program on West Bank • Maintained a safe, clean and healthy environment while fulfilling extra roles deemed by supervisor • Checked in therapy animal teams, students, and faculty while promoting mental health programs • Updated @BoyntonPaws Twitter and Snapchat account to keep people educated and aware of mental health opportunities around campus • Encouraged debriefing to find areas for improvement for the success of the program on West Bank • Maintained a safe, clean and healthy environment while fulfilling extra roles deemed by supervisor

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Lifeguard
      • Dec 2015 - Mar 2016

      • Oversee the Amplatz Behavioral Pool, ensure the safety of the patrons and staff by preventing and responding to emergencies. • Test pool chemicals to verify required levels and report them to manager if unacceptable • Perform cleaning duties of deck and locker room, including laundering of swim suits and towels • Maintain a log of patient interactions and supply needs • Oversee the Amplatz Behavioral Pool, ensure the safety of the patrons and staff by preventing and responding to emergencies. • Test pool chemicals to verify required levels and report them to manager if unacceptable • Perform cleaning duties of deck and locker room, including laundering of swim suits and towels • Maintain a log of patient interactions and supply needs

    • United States
    • Higher Education
    • 400 - 500 Employee
    • Teaching Assistant
      • Jan 2015 - May 2015

      HRIR 3021 Teaching Assistant • Assisted faculty member with classroom exams, record keeping, and other miscellaneous secretarial tasks • Helped teacher and students in achieving the objectives of the curriculum or activities • Corresponded with students on email or in person regarding questions on syllabus and classroom subjects HRIR 3021 Teaching Assistant • Assisted faculty member with classroom exams, record keeping, and other miscellaneous secretarial tasks • Helped teacher and students in achieving the objectives of the curriculum or activities • Corresponded with students on email or in person regarding questions on syllabus and classroom subjects

    • GopherBusiness Leader
      • Jul 2014 - Jul 2014

      • Enhanced leadership and communication skills through mentoring a diverse group of high school students and assisting them with a non-profit case competition • Represented the Carlson School of Management and its values to high school participants in the program as well as corporate sponsors during site visits • Supported students’ interest in business while educating them on college life at the University of Minnesota by living in the dorms and visiting places around campus • Enhanced leadership and communication skills through mentoring a diverse group of high school students and assisting them with a non-profit case competition • Represented the Carlson School of Management and its values to high school participants in the program as well as corporate sponsors during site visits • Supported students’ interest in business while educating them on college life at the University of Minnesota by living in the dorms and visiting places around campus

    • United States
    • Non-profit Organizations
    • 200 - 300 Employee
    • Customer Service Representative
      • Jul 2013 - Apr 2014

      • Strengthened communication skills in order to provide support to customers, co-workers, and supervisor,• Guided guest through the adoption process while creating a welcoming and happy experience for both the adopter and their new companion animal. • Aided adopters by providing information about the animals available for adoption and resources to help them introduce their new pet to their homes

    • Training Intern
      • Feb 2013 - Aug 2013

      • Established a universal training guide for animal support adoption procedures amongst all five different locations

    • United States
    • Veterinary Services
    • 1 - 100 Employee
    • Veterinary Assistant
      • Nov 2013 - Mar 2014

      • Performed clerical and administrative work as necessary • Supported our team with pet restraint, animal nursing care and patient discharge • Provided outstanding customer service and communication to our clients and care for our patients • Maintained sterile conditions throughout the hospital performing routine and in-depth cleaning • Performed clerical and administrative work as necessary • Supported our team with pet restraint, animal nursing care and patient discharge • Provided outstanding customer service and communication to our clients and care for our patients • Maintained sterile conditions throughout the hospital performing routine and in-depth cleaning

    • Young Scholars Intern
      • Apr 2013 - Jun 2013

      • Assisted in preparing the multiple sites for camp by being responsible for taking inventory, placing orders from various companies, and guiding counselors in training • Assisted in preparing the multiple sites for camp by being responsible for taking inventory, placing orders from various companies, and guiding counselors in training

    • United States
    • Education Administration Programs
    • 1 - 100 Employee
    • Day Camp Counselor
      • Jun 2010 - Jul 2012

      Responsibilities include getting to know the names of children in your group, playing games at the beginning and end of the day, escorting the group to different sessions, helping clean up after the group, taking attendance, keeping track of the group's belongings, talking to teachers about concerns regarding any of the group members, etc. Responsibilities include getting to know the names of children in your group, playing games at the beginning and end of the day, escorting the group to different sessions, helping clean up after the group, taking attendance, keeping track of the group's belongings, talking to teachers about concerns regarding any of the group members, etc.

    • Young Scholars Camp Counselor
      • Jun 2011 - Jun 2011

      Strengthened strong leaderships skills by taking initiative and handling problems when they arose to provide a safe, healthy environment for 25 diverse students to learn and have fun. Used my strength of Individualization to get to know each students’ unique qualities of each student in order to encourage and support each child in the way most beneficial to them. Strengthened strong leaderships skills by taking initiative and handling problems when they arose to provide a safe, healthy environment for 25 diverse students to learn and have fun. Used my strength of Individualization to get to know each students’ unique qualities of each student in order to encourage and support each child in the way most beneficial to them.

    • United States
    • Entertainment
    • 1 - 100 Employee
    • Performer
      • Jan 2007 - Mar 2008

      • Strengthened networking, etiquette, and business skills with professionals in the performing business • Exhibited a willingness to take on new challenges both on stage and backstage and committing to these responsibilities • Balanced multiple schedules for rehearsals and performances • Strengthened networking, etiquette, and business skills with professionals in the performing business • Exhibited a willingness to take on new challenges both on stage and backstage and committing to these responsibilities • Balanced multiple schedules for rehearsals and performances

Education

  • University of Minnesota - Carlson School of Management
    Bachelor’s Degree, Human Resources & Industrial Relations
    2012 - 2015
  • Saint Paul College-A Community and Technical College
    Certified Nursing Assistant and Home Health Aide, Nursing
    2014 - 2014
  • Normandale Community College
    4.0; Dean's List
    2011 - 2014

Community

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