Mikael Janus Alvite

Store Incharge Barista at DRAFT Café
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Contact Information
us****@****om
(386) 825-5501
Location
Riyadh, Riyadh, Saudi Arabia, SA

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Bio

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Credentials

  • IELTS Band 6
    IELTS Official
    Mar, 2021
    - Nov, 2024
  • Barista
    Specialty Coffee Association
    Sep, 2019
    - Nov, 2024

Experience

  • DRAFT Cafe
    • Saudi Arabia
    • Food and Beverage Services
    • 1 - 100 Employee
    • Store Incharge Barista
      • Aug 2019 - Present

      I am currently an In-charge in Draft Cafe U-walk branch in Riyadh, Saudi Arabia. Draft Cafe is one of the leading Specialty coffee stores in the city. We are a concept store at the same time a coffee specialty store. Our job is to maintain the highest standard of store operation. -Overall care of staff and their well-being -Presentation of store and advertising displays -Recruiting, performance management, and workplace scheduling -Product management, including ordering, receiving, price changes, handling damaged products, and returns -Team Development, facilitating staff learning training, and development -Problem solving, handling unusual circumstances -To understand the customer service principles -To handle problems and questions to customers -Basic computer applications in stores management and materials control Show less

  • Genpact
    • United States
    • Business Consulting and Services
    • 700 & Above Employee
    • Collections Specialist
      • Oct 2016 - Oct 2018

      -Monitor accounts to identify outstanding debts -Investigate historical data for each debt or bill -Find and contact clients to ask about their overdue payments -Take actions to encourage timely debt payments -Process payments and refunds -Resolve billing and customer credit issues -Update account status records and collection efforts -Report on collection activity and accounts receivable status -Monitor accounts to identify outstanding debts -Investigate historical data for each debt or bill -Find and contact clients to ask about their overdue payments -Take actions to encourage timely debt payments -Process payments and refunds -Resolve billing and customer credit issues -Update account status records and collection efforts -Report on collection activity and accounts receivable status

  • FIS
    • United States
    • Information Technology & Services
    • 700 & Above Employee
    • Customer Service Representative
      • Apr 2016 - Sep 2016

      -Maintaining a positive, empathetic, and professional attitude toward customers at all times. -Responding promptly to customer inquiries. -Communicating with customers through various channels. -Acknowledging and resolving customer complaints. -Knowing our products inside and out so that you can answer questions. -Processing orders, forms, applications, and requests. -Keeping records of customer interactions, transactions, comments, and complaints. -Communicating and coordinating with colleagues as necessary. -Providing feedback on the efficiency of the customer service process. -Managing a team of junior customer service representatives. -Ensure customer satisfaction and provide professional customer support. Show less

  • Starbucks Philippines
    • Philippines
    • Food and Beverage Services
    • 200 - 300 Employee
    • Barista Coffee Master
      • Oct 2012 - Jun 2015

      -Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages. -Cleaning and sanitising work areas, utensils and equipment -Cleaning service and seating areas -Describing menu items and suggesting products to customers Servicing customers and taking orders -Ordering, receiving and distributing stock supplies -Receiving and processing customer payments -Sharing coffee knowledge to customers and staff. -Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages. -Cleaning and sanitising work areas, utensils and equipment -Cleaning service and seating areas -Describing menu items and suggesting products to customers Servicing customers and taking orders -Ordering, receiving and distributing stock supplies -Receiving and processing customer payments -Sharing coffee knowledge to customers and staff.

Education

  • University of Perpetual Help System DALTA
    Marketing Managment, Undergraduate
    2015 - 2016
  • University of Perpetual Help System DALTA
    Mass Communication, Undergraduate
    2009 - 2010
  • Crest View Academy of Cavite
    High School Diploma
    2004 - 2008
  • Crest View Academy of Cavite
    Elementary
    1999 - 2004

Community

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