SIS Group IT Coordinator

• Oct 2021 - Present

Information Technology Specialist

• Mar 2019 - May 2021

As a IT Specialist for Investec Bank I provide consulting to various parts of the business for improvements to infrastructure and process. I provide end user support as well as application support to all departments within the bank, from Trading, Private Bank, Property and Risk, Private Capital as well as Operations. * I have lead the project to migrate security groups on mobile devices to ensure management of data and mitigating risk. I effectively had to deploy security certificates to various mobile devices such as Apple and Android. I completed the Project before deadline thus enabling the team to push ahead with future projects. * I have been involved in the trading space which required me to work closely with IRESS to upgrade our trading application I managed the upgrade, configured and still provide ongoing support for wealth and investment. * I work closely with operations of the bank to go through various banking process from an IT standpoint to find ways of improving workflows and finding ways to optimize process. * Responsible for managing assets of all devices in the business. From ordering new equipment based on business requirement to security wiping and disposing of outdated devices in an environmentally friendly way. * Administration of all OS platforms as well as Office 365 * Liase with different 3rd party vendor to find the best solutions for business to optimize how the bank runs. * Management and administration of Audio and Video for conference as well as setting up various meetings. Liase with Omega to ensure all VC systems are maintained and operational. * Highly proficient in providing remote support and deployment using tools such as SCCM. * Develops relationship with key stakeholders to align IT with the direction of the business. Forte at developing relationships across the business. * Work after hours to ensure hardware infrastructure upgrades and changes occurs without fault with testing Show less

System Engineer

• Aug 2018 - Mar 2019

System Engineer

• Jan 2017 - Aug 2018

System Engineer for the Pinetown branch managing two first line support engineers. Ensuring 100% operations at the branch and zero downtime for a high energy sales environment. * Ensuring all server health is Good as well as monitoring connection between the branch and head office. Replacement of failed server hardware and assisted in decommissioning of old servers when required as well as installation of Server hardware. *Administration of active directory, Microsoft Exchange and Office 365. User creation as well group access,OU management and maintenance of active directory. Creation of mailboxes in exchange as well as migrations from exchange to office 365 via the 365 admin portal. Managed office 365 license allocation as well as troubleshooting of Office 365 issues. * Fortigate firewall administration as per groups created in active directory. Configuration of ports and access. *Managed the rotation of daily backups and troubleshooting of failed back ups via Symantic Back up Exec. * Ensured operations across 3 floors with approximately 600+- users. Also providing first line support to agents from basic pc troubleshooting to deployments. *I was also responsible for the retrieval of voice logs that have been stored on the the NAS servers. *VPN setup and 3G management of devices. *Extensively used SCCM to deploy software systems and remote connectivity for the purpose of providing support. *Liaise with 3rd party to ensure all IT consumable are well stocked and managed call logs for printer issues and maintenance. *Tester and evaluation of in house software for mass deployment. *Configured soft ip phones as well as dialer configuration for the various in house dialing software. *Created a working relationship with all heads of department to ensure the IT requirements are met and is up to standard. *Networking management between the various floors,switches and VLANS and insure that all networking is fully functional over LAN and WiFi. Show less

Desktop Support Engineer

• Nov 2015 - Dec 2016

Duties & Responsibilities My primary role was to manage the Durban branch for Sasfin Bank. I was responsible for all IT & infrastructure queries at the branch. As well as providing remote support nationally to other branch where possible. * Ensuring Server Health of all local server are monitored as well as event log checking to find potential issues regarding hardware failure. *Provided first line support to all 30 users at the branch and attended to all IT requirements from basic email issues to troubleshooting system failures and connection issues to the various in house applications. * Working closely with Infrastructure at the head office to troubleshoot all third line queries. *Managed all third party logs in terms of Facilities of the branch from maintaining the printers and scanners at the branch as well as liaising with isp managing the lines at the branch. I was also responsible for ensuring that the ups and power redundancy systems such as the power generators in the basement were fully operational and maintained. *I also provided administration for the security system such as bio-metrics as well as CCTV. *I have also managed the daily and monthly back ups locally for Symantec back up exec and troubleshooted back up failures when needed. *Activity used SCCM for software deployment as well as remote functionality to provide first line support nationally. *Created images on SCCM to ensure a standardized software deployment was pushed out via PXE. *Administration of active directory from password resets to users creation and Group policy and OU management. Administration of Microsoft Exchange , user creation and mailbox quota. * As the only IT personnel on site I was on call 24/7 to assist VIP users such as the branch heads of departments. Extra care added buy travelling to VIP homes to ensure connectivity and providing IT support. * Worked closely with the applications department to find resolutions of in house financial applications. Show less

Customer Support Engineer

• Aug 2012 - Nov 2015

Main Technical Support Functions: Provided technical support, including identifying problem incidents with their subsequent resolutions. Assisted company personnel with desktop operation, including both hardware and software – Provided employee training and instructions (through presentations) regarding basic operation of software and hardware, technical support and quality standards. Supervised and performed installation of new IT network equipment and system software. Administered creation of IT accounts and computer systems and offered support. Updated management on a regular basis through reports and presentations and via email Antivirus, McCfee, Microsoft Forefront Client Security and Microsoft Security Essentials. BlackBerry, Apple iPhone and Nokia mail for exchange support Managed Projects and performed mass deployment of IT equipment and Software Maintenance & Testing Activities: Maintained company peripheral network devices, including printers and scanners. Tested the IT networking systems, monitored the performance of network servers and maintained firm’s computer systems. Ensured functionality of desktop systems throughout departments through frequent evaluations and routine maintenance. Planned and executed routine repairs and system upgrades. Made use of helpdesk systems to prioritize work-load and update queries and calls. Documented and maintained supply of all required inventory. Coordinate Computer Operations and Changing Backup tapes. Symantec Backup Exec. Active Directory (AD), Windows Server 2003/2008 and MS Exchange 2003. Creating & Deleting users and Groups, Mail tracking, Group Policy and Mailbox limit setup Understanding of iPrint, iFolder, Office communicator, VNC, TCP\IP, Acronis Disk Director, Norton Ghost and Dame Ware. Management of Apple devices Provide remote assistance to users when necessary using various tools Show less

BTG Contactor

• Jun 2011 - Jun 2012

*Onsite 1st line and 2nd line support engineer @ Sappi Saiccor based in Umkumaas * Provided Telephonic/Field and Remote support to users within the Sappi Mill as Well as support for Sappi’s sister Company Lignotech. * I was brought on board to lead the Windows 7 deployment for the entire mill of which I had managed 2 other Technicians to setup, configure, deploy and bug fix. Off which 300 HP desktops and 100 HP Laptops were Deployed within a time frame successfully. * My main duties after the Project entailed with end user support as mentioned. * Perform support for all end user in the company such as a failure to receive email, network connectivity, basic to extensive pc hardware repair and troubleshoot software errors. * Responsible for administration of Active Directory user accounts, Exchange user accounts. * Responsible for tape management with regard to backups Of various serves such as the file,exchange and database. * Maintained and supported the thin client environment which ran of a Citrix back bone * Patching of switches & modelling on network environment. * Role out of new software in the environment as well as debugging of applications. *Extensive support was done on site in a hazardous chemical environment to ensure production was Maintained. *One week per month standby was required were as I was on call 24/7 in that week for all IT related problems * Setup of VPN access and remote access. Show less

IT Administrator

• Apr 2010 - Feb 2011

*I perform 1st line 2nd line support in all aspects of the Company environment. * Provided Remote support via VNC/Dameware * My roles are management of all servers in the environment as well as maintenance. * Setup up of servers and administration * Perform support for all end user in the company such as a failure to receive email, network connectivity, basic to extensive pc hardware repair and troubleshoot software errors. * Responsible for administration of Active Directory user accounts, Exchange user accounts, ISA Firewall rules. * Responsible for asset handling as well as placing orders for all IT related necessities within budget. * Maintain the Apple Mac environment for DTP Production. * Patching of switches & modelling on network environment. * Role out of new software in the environment as well as debugging of applications. *Restorations and recover of lost data via Symantec Backup Exec. *Setup of wireless access point as well as ADSL Installations. * Setup of VPN access and remote access. * Administration of FTP access to the network * I am basically responsible for all IT related issues Show less

Junior M.O.M Engineer

• Aug 2008 - Feb 2010

*Offsite MOM engineer based at Alexander Forbes - I was based onsite with the Client in Group IT for the purpose of giving them instant feedback and constantly tending to whatever needs they may have. *Monitoring the environment using Microsoft operations manager 2005. *Program administration by installing new agents, logging of calls via ‘Marval’ in direct line of MOM. *Carry out backups of the database server and perform daily task ensuring overall environment stability. *Provide a pre alert of the degradation of vital systems or servers in the environment. *Liaison with the engineers from all technologies such as Active Directory, Exchange, Security, Citrix, SQL and various other Center Of Excellence Groups... *Troubleshooting within the MOM environment including actively email engineers with alerts ensuring the fail rate of server’s drops to a minimum. *Monthly alert reports of vital COE groups that contain common alerts/problems assist engineers in doing care reports and find solutions and improvements to the environment. *Responsible for working with HP servers that use the HP Sim application *The setup and logging of calls between, Mom, Hp Sim and Marval. *Responsible for the update of reference numbers in MOM that is reflected on the dashboard which is viewed by upper management - the dashboard display a graphical view of the entire environment, for the sole purpose of showing the client that the environment is stable. Show less

Internship

• Apr 2008 - Jul 2008

*3G & ADSL Setup For Client Users *Server Installation & Setup Of Windows Server 2003 *Email Exchange Setup Up Via 3G & ADSLl *All Windows Software Related Issues *Networking Support *3G & ADSL Setup For Client Users *Server Installation & Setup Of Windows Server 2003 *Email Exchange Setup Up Via 3G & ADSLl *All Windows Software Related Issues *Networking Support

IT Support Technician

• Jan 2007 - Nov 2007

* Dealing with hardware, software and user issues e.g. printers, digital cameras, scanners etc. * Provide 1st and 2nd line support as well as action change requests. * Experience in supporting Windows NT 4/Win 2000/XP (Thin clients, Workstations), Active directory, groups, policies, user management, Exchange 2003 * Experience of networking, knowledge of servers ranging from Windows NT to Windows 2003, Workstation hardware’s and also operating systems. * Experience with VPN’s (Routers and Network Connect) * Knowledge of physical network infrastructure and configuration * Investigating, solving, testing, updating Ms Operating systems and office suites or any other related software issues * Windows Update services Show less