Head of Account Management

• Sep 2023 - Present

Account Manager

• Sep 2022 - Aug 2023

- Increasing and maintaining operators satisfaction by ensuring that all the requests and needs are met according to their standards. - Collecting and communicating operators’ requirements and working closely with Project Managers /Stakeholders to ensure a fast and effective delivery. - Balancing the needs of the operator with the goals of the organization. - Upselling, Negotiating and reviewing new product and services contracts as well as ensuring that those products and services are delivered. - Communicating regularly and building long-term relationships with high end decision makers. - Attending meetings and visiting operators to discuss potential business growth opportunities and possibilities to improve products delivery and overall service quality. - Delivering ongoing Product Specific Trainings to all the operators included in the portfolio. - Attending and representing the company at different International Conferences and Industry Specific Events. - Identifying short and long term growth opportunities of the operator and presenting the new products and services available to help them achieve such growth. - Following up on operator’s projections and results. - Communicating clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. - Developing new business with existing clients and/or identify areas of improvement to exceed sales quotas. - Forecasting and tracking key account metrics (e.g. quarterly sales results and annual forecasts) - Preparing reports on account status on a regular basis for the agreed KPIs. - Identifying and growing opportunities within territory and collaborate with sales teams to ensure growth attainment. - Assisting with high severity requests or issue escalations as needed. Show less

B2B Account Manager

• Mar 2021 - Aug 2022

Vice President, Brand Products

• Jan 2020 - May 2020

- Establish procedures and productize provided services.- Managing back office configurations.- Creating change management process.- Managing platform’s change request backlog.- Coordination of help desk service.

Vice President, Operational Services.

• Mar 2019 - May 2020

- Managing operational services for brand partners (Risk&fraud, Payments and customer service).- Setting up goals for payments, customer service and risk&fraud teams.- Creating streamline AML systems to platform together with compliance and development teams.- Assisting compliance team with creating policies and procedures for regulated markets. (Sweden, UK andMGA.)

Account Manager

• Dec 2018 - May 2020

- Brand partner account management.- Front- and back end request managing.

Project Manager

• May 2017 - Aug 2018

- Front end development managing.- Responsibility for site compliance.- Customer service.- Adding and sorting new games to site.- Customer segmentation for campaigns.- Content writing.- Translations for 2 operating casino sites.- Coordinating German translations for 2 casino sites.- Setting up affiliate platform.- Back office management with platform supplier.- Responsibility for bonus setups.- Reporting to company directors.- Affiliate management.

Customer Support Specialist

• Jun 2016 - May 2017

Senior Customer Support Agent

• Sep 2015 - Jun 2016

- My daily responsibilities includes helping customers in live chat and e-mails - Assisting payments department with money transactions - Assisting marketing team with translations and campaigns. - My daily responsibilities includes helping customers in live chat and e-mails - Assisting payments department with money transactions - Assisting marketing team with translations and campaigns.

Senior customer support agent

• Aug 2012 - Dec 2014

- The daily activities include helping our customers via email, chat, telephone and being a representative outwards towards to our customers. - Translation work of campaign texts. - Assist Team Manager and Shift leaders to report on what is happening in the market. - Assisting Marketing team with campaigns. - Monitoring/training new employees. - Assisting payments team with Finnish specific payment methods - Assisting most valuable customers on daily basis. - I was helping to arrange and hosting VIP players in first Nordic championship live casino tournament in Malta. You can find video footage of this event from this link: http://vimeo.com/105383596 Show less

Non-comissioned officer in Special forces/Aircraft weapon system specialist

• Jan 2008 - Jan 2009

- I was serving in mandatory military service for 12 months. - Military and civilian leadership - Fighter jet weapon system maintaining/ Assembly. - Hornet F-18 Fighter jet maintaining. - Maintaining fuel and lubrication systems as well as safety equipment and systems. - Performing maintenance on Metallic, Non-Metallic Flight Control System Components - Keeping detailed records - I was serving in mandatory military service for 12 months. - Military and civilian leadership - Fighter jet weapon system maintaining/ Assembly. - Hornet F-18 Fighter jet maintaining. - Maintaining fuel and lubrication systems as well as safety equipment and systems. - Performing maintenance on Metallic, Non-Metallic Flight Control System Components - Keeping detailed records