Experience

Henry Schein One Asia Pacific

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Training Consultant

  • Jul 2023 - Present



Riviera Hardware Holdings Ltd

• New Zealand
• Retail
• 1 - 100 Employee

• People and Culture Advisor

  • Jan 2023 - Jul 2023



Mitre 10 (New Zealand) Limited

• New Zealand
• Retail
• 700 & Above Employee

• Learning Experience Partner - Programme ONE Lead

  • Jan 2022 - Jun 2022

  Dual reporting line to Head of Learning Experience and General Manager - Transformation Office. Part of a cross functional project team solely focused on delivering soft skills and technical learning as part of our transformation programme. Worked with external consultants from EY and Deloitte to identify and develop eLearning modules, videos, user guides and workshops to address learning needs as part of our transformation programme. Project managed the culture champions programme of work both within the learning team and with the programme team leaders. Acted as the voice of learning within the transformation programme speaking to internal and external stakeholders to how learning can enable the shift in mindset for upcoming changes. Show less

• Learning Experience Partner

  • Jan 2021 - Jan 2022

  Reporting to the Head of Learning Experience. Partnered with business leaders in IT, Operations and Marketing teams to understand requirements for upcoming project roll outs in order to provide advice and guidance. Partnered with external consultants to design and co-facilitate coaching workshops targeted at leaders (team leaders, general managers, member operators) across the Mitre 10 network face-to-face. Designed and delivered systems and soft skills learning in both face-to-face and virtual settings to up to 40 learners per session. Coached managers 1:1 on how to lift the customer experience within their department and/or store using the tools and mechanisms delivered as part of the Customer Experience workshops.Key achievement: Learning Lead for a Customer Experience project that was recognised by HRNZ for Learning and Development Capability award for 2022 Show less

• Business Systems Training Team Leader

  • Nov 2019 - Jan 2021

  Reporting to the Learning & Development Manager. Lead performance conversations within own team of 4. Recommended, designed and delivered best practice training solutions (online webinars, face-to-face workshops, user guides, how-to videos and/or quick reference guides) for the Mitre 10 network across 86 stores. Mapped out training engagements 6 months in advance and prioritised according to business strategy. Fulfilled the same duties as a Business Systems Trainer in addition to Team Leader responsibilities. Show less

• Business Systems Trainer

  • Nov 2018 - Nov 2019

  Reporting to the Learning & Development Manager. Partnered with cross functional project teams to design, develop and deliver training solutions to both store and support centre audiences. Identified areas of improvement and engaging with SME's where required to update relevant training collateral. Produced and updated training material with consistency and a high level of qualityKey achievement: Promoted to team leader within 12 months of being in the trainer role



Mitre 10 MEGA Takanini

• Takanini, Auckland

• HR Coordinator

  • Jun 2017 - Nov 2018

  - Administer and process weekly payroll to 130 employees using Kronos and MYOB - Responsible for the end-to-end recruitment process - Maintained and coordinated ongoing e-learning applications for 130 employees - Provide support and advice to line managers upon request - Coordinate employee performance reviews and development plans with relevant line managers - Administer and process weekly payroll to 130 employees using Kronos and MYOB - Responsible for the end-to-end recruitment process - Maintained and coordinated ongoing e-learning applications for 130 employees - Provide support and advice to line managers upon request - Coordinate employee performance reviews and development plans with relevant line managers



Mitre 10 MEGA Hamilton

• New Zealand
• Building Materials
• 1 - 100 Employee

• Kitchen Sales Team Member

  • Dec 2016 - Jun 2017

• Décor Team Member

  • Sep 2012 - Dec 2016