Experience

Unqork

• United States
• Software Development
• 200 - 300 Employee

• Information Technology Specialist/Spectrum ERSG Co-Chair.

  • Aug 2021 - Present

  At Unqork, my primary role as an Information Technology Specialist is to provide Mac support to a fully remote workforce through email and Slack, administer user accounts in Okta and Google Suite, and set up new and replacement Mac computers for employees. I also manage wireless device accounts and provide first-line support to employees experiencing tech issues. As part of my responsibilities, I process access requests, administer Microsoft O365 accounts for employees, and ensure the smooth and efficient operation of the company's technology infrastructure. By providing essential support to the remote workforce and ensuring the efficient operation of the company's technology, I help to enable all employees to work productively and effectively. Show less



LegalZoom

• United States
• Legal Services
• 700 & Above Employee

• IT Support Specialist

  • Mar 2021 - Jul 2021

  As a hybrid remote/in-office IT Support Specialist, I provided support for Mac and PC laptops, including imaging and backup Jamf resource management. My responsibilities also included new hire onboarding and remote support for employees working from home. As a hybrid remote/in-office IT Support Specialist, I provided support for Mac and PC laptops, including imaging and backup Jamf resource management. My responsibilities also included new hire onboarding and remote support for employees working from home.



Cognizant

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Macintosh Support Specialist - IT Operations

  • Nov 2019 - Mar 2021

  In my role as a Macintosh Support Specialist at the design center, I provided technical assistance and troubleshooting for the creative community. I also offered VIP and Executive support services, ensuring high-quality assistance for top-level executives. My responsibilities included configuring and imaging Macintosh computers with JAMF, providing support for iOS tablets and iPhones, and delivering O365 support to Macintosh users. Additionally, I provided video editing system support and installed/configured Parallels and Windows 10 on Macintosh computers. Finally, I collaborated with vendors to coordinate warranty repairs and replacements, ensuring a smooth and efficient resolution of technical issues. Show less



Warner Music Group

• United States
• Musicians
• 700 & Above Employee

• Technical Support Analyst

  • Oct 2018 - Nov 2019

  As an IT Support Specialist, I provided technical assistance and troubleshooting for both Macintosh and Windows-based computers. My responsibilities included O365 support and configuration, as well as onboarding new hires and configuring their computers. I also managed user accounts in Google Suite, Slack, Adobe CC, and DropBox. Supporting two different locations, I provided VIP and Executive support services as needed, ensuring a high level of assistance for top-level executives. Additionally, I coordinated repairs and replacements with multiple vendors, ensuring the timely resolution of technical issues. Finally, I supported and assisted in the relocation of the west coast corporate headquarters, ensuring a smooth and efficient transition to the new location. Show less



Quickbase

• United States
• Software Development
• 700 & Above Employee

• Desktop Support Specialist

  • May 2018 - Aug 2018

  During my KForce Contract as a Desktop Support Technician, I was responsible for imaging Macintosh computers for new hires and upgrades. I also provided technical support for Macintosh computers on an Active Directory network environment. In addition, I provided audio-visual support and set up equipment as needed. My responsibilities also included providing L1 and L2 desktop support for a user base of 300, ensuring timely and efficient resolution of technical issues. During my KForce Contract as a Desktop Support Technician, I was responsible for imaging Macintosh computers for new hires and upgrades. I also provided technical support for Macintosh computers on an Active Directory network environment. In addition, I provided audio-visual support and set up equipment as needed. My responsibilities also included providing L1 and L2 desktop support for a user base of 300, ensuring timely and efficient resolution of technical issues.



EDB

• United States
• Software Development
• 700 & Above Employee

• IT Support Technician

  • Mar 2017 - Jan 2018

  As a Desktop Support Technician, I monitored the ticketing system for user issues and provided timely technical assistance to users. My responsibilities also included creating and installing images for Macintosh-based systems. I supported a user base consisting of 95% Macintosh users and 5% Windows users, providing first-line desktop support for both local and remote employees. By providing technical assistance, I ensured that all employees could effectively utilize their technology resources to meet their job responsibilities. Show less



Iora Health

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• IT Helpdesk Specialist

  • Mar 2015 - Oct 2016

  As an IT Support Specialist, I provided technical assistance and troubleshooting for both local and remote users on Macintosh computers. I also configured clinical accounts on the EMR system and provided VIP and Executive support services. My responsibilities included creating and providing support for accounts on the electronic prescribing system, including EPCS identity proofing for providers. Additionally, I imaged Macintosh computers utilizing the Casper/JAMF system, ensuring the efficient setup and configuration of new computers. Finally, I provided Meraki support, ensuring that all networking equipment was functioning properly and that all users could access the network resources they needed. Show less



Massachusetts General Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• System Administrator

  • Jul 2014 - Feb 2015

  As a Systems Administrator, I provided technical support and troubleshooting for two locations within the research computing community. At Vascore, I offered daily desktop support to the vascular trials lab and created images for Macintosh desktops and laptops. I also provided support for iPhones and iPads, ensuring that all users had access to the necessary resources to effectively carry out their work. At MGH, I supported the research user community with non-Partners laptops and desktops, working with MGH security to ensure proper encryption and decryption of personal user computers using McAfee Endpoint. Additionally, I provided desktop support for Macintosh computers, ensuring that all systems were functioning properly and that users could effectively utilize their technology resources. Show less



Weber Shandwick

• United States
• Public Relations and Communications Services
• 700 & Above Employee

• Senior Information Technology Analyst

  • Apr 2001 - Oct 2012

  During my 12-year tenure with InterPublic Group, I provided comprehensive technical support to multiple companies. As Senior Information Technology Support Analyst at Weber Shandwick, I supported a location with 135 Windows XP/7, 10 Macintosh users, and 13 Windows-based servers. I also coordinated the migration of the Windows XP to 7 project, setup a Facilis Terrablock fiber-based storage array for the video production team, and created custom Mac images for OSX users. At Marketing Drive, I performed desktop support for a user base consisting of 50/50 Mac OSX and Windows-based PCs, created a yearly IT budget, integrated Windows 2000/XP computers on a Macintosh network, and maintained and administered a font reserve server for the creative department. Throughout my career, I have supported a wide variety of hardware including Dell, Apple, and HP desktops and laptops, servers, networked printers and multi-function copiers, scanners, wide-format inkjet printers, Cisco switches, and handheld devices such as Avaya VOIP, Blackberry, iPhone/iPad, and Windows Mobile. Show less



Cubist Pharmaceuticals

• United States
• Pharmaceutical Manufacturing
• 100 - 200 Employee

• Network Administrator

  • Oct 1999 - May 2001

  As a Network Administrator, I managed a cross-platform network, updated the corporate website hosted on Solaris and Mac OS-X servers, and provided hardware and software support for Macintosh and PC desktops and laptops. I administered QuickTime Streaming Server under OSX Server and implemented and maintained an Apple Airport wireless network. I created and managed user accounts in Novell and configured Macintosh workstations on a Novell-based network. Additionally, I set up projectors and assisted with AV presentations as needed, as well as helped with the creation of multimedia presentations in Shockwave. I also managed and hired/terminated IT contractors as needed. Show less