Experience

Yliopiston Apteekki

• Finland
• Pharmaceutical Manufacturing
• 200 - 300 Employee

• ICT Operations Manager

  • Aug 2022 - Present



Telia Inmics-Nebula

• Finland
• IT Services and IT Consulting
• 100 - 200 Employee

• IT Manager

  • Sep 2020 - Jul 2022

  Working as an IT Manager at Telia that has very versatile business towards our customers. My responsibilities are mainly internal IT services and running daily operations, development and project management. Working daily with a team of experts is very inspiring and Telia gives very good opportunities to develope service towards better solutions as our values state also. Creating the change and making the difference towards our end users is something that pushes me daily forward to develop the… Show more Working as an IT Manager at Telia that has very versatile business towards our customers. My responsibilities are mainly internal IT services and running daily operations, development and project management. Working daily with a team of experts is very inspiring and Telia gives very good opportunities to develope service towards better solutions as our values state also. Creating the change and making the difference towards our end users is something that pushes me daily forward to develop the processes and ways of working. It's not only about the technology, it's how we make things happen together with people and how we more better and secure solutions for our users. Main responsibilities are to manage IT roadmap and budgeting. Operative management of support teams and planning transformation towards cloud services. Company asset management and development of asset processes and other production processes. Participating to steering groups and also facilitating and prepairing the meetings. Leading services and people are my inspiration. Possibility to share my knowledge to others and learn every day makes my day. To be able to make solutions to help the business is great and to be able to do so with great people is awsome. Continuous improvement is truly a way of working at Telia and it's truly align with my values. Show less



CGI

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Manager global lifecycle management services - Digital workplace

  • Oct 2014 - Aug 2020

  Helsinki Having a long experience of IT management, IT operations and procurement gives me possibility to give my expertise to our customers and CGI. I manage team of 22 lifecycle management coordinators who runs daily operations in the service. I operate also with end user service coordination and management that consists workplace maintenance, service desk, networking, lifecycle management, change management, client management, service delivery, user access management, security, capacity management… Show more Having a long experience of IT management, IT operations and procurement gives me possibility to give my expertise to our customers and CGI. I manage team of 22 lifecycle management coordinators who runs daily operations in the service. I operate also with end user service coordination and management that consists workplace maintenance, service desk, networking, lifecycle management, change management, client management, service delivery, user access management, security, capacity management and Infra services. Lifecycle management services provides hardware outsourcing service for our clients. Hardware procurement processes, management, lifecycle handling, hardware model processes, asset management, disposal, training and end user support is areas where we help our clients. We support also our clients with leasing and contract management. Continues improvement and quality is our way of working. I challenge the team constantly to create new solutions, to add automation, change ways of thinking and develop the service. Together, as a team, we provide a service that cannot be found from any of our competitors. Creating a positive work environment and good team makes us stronger than we would be as individuals. This way of working is very important also because we are working with other teams in daily basis. Lifecycle management team operates with the clients, Service desk, workplace management team, server teams, networking, user access management team, with the customer engagement and many others. As a manager of lifecycle management, I am constantly working with: • Project management • Client relationship management • Team management • Logistics • Software development (SCRUM) • Automation and robotics • Process development • Strategy • Finance management • Outsourcing • Service operations and development • Partner and vendor management • Continuous improvement (LEAN/Kaizen/Kanban) • ITSM process development • End user service management • Service design

• Manager global onsite support & lifecycle management

  • Feb 2017 - Jan 2020

  I manage global onsite and lifecycle management services at CGI. I have 50 person in my team that produces services to our global clients in all regions. We are focusing producing high quality service with customer attitude so our clients can focus to their business. Global onsite support team is centrally coordinated team that produces onsite support service in every region in our customer premises. The service has also a virtual dispatch onsite team that produces support in other sites… Show more I manage global onsite and lifecycle management services at CGI. I have 50 person in my team that produces services to our global clients in all regions. We are focusing producing high quality service with customer attitude so our clients can focus to their business. Global onsite support team is centrally coordinated team that produces onsite support service in every region in our customer premises. The service has also a virtual dispatch onsite team that produces support in other sites that are unmanned and has lower volumes smaller amount of end users. My service team consists over 300 technicians globally who produces onsite for our clients. Lifecycle management services produces high quality IT equipment procurement and delivery service for our global clients. My lifecycle management team consists 17 lifecycle coordinators who ensures that our clients has always IT equipment available, order process works in targeted SLA’s, devices are installed in use and old equipment are returned to leasing company or recycled in secure way. • Project management • Global Service strategy and design • Business and organizational transformation • Documentation and process descriptions • Continuos development • Backoffice coordination • Global process design and implementation • Service engagement and delivery • Vendor management • Global service standardization • Systems and tools development • Self-service design and implementation • User experience and satisfaction monitoring



CGI

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Team leader Onsite support

  • Oct 2014 - Nov 2014

  Espoo Manager for 15 person onsite support team in Espoo. In busy times the team is extended around 20 persons.We provide end user service as end local support for end users, service point services and device installation service for 15 000 end users. Team is working closely with the customer and third parties. Service quality and well working processes is our main focus when providing high quality service for the customer. Main responsibilities • Recruiting • Defining support… Show more Manager for 15 person onsite support team in Espoo. In busy times the team is extended around 20 persons.We provide end user service as end local support for end users, service point services and device installation service for 15 000 end users. Team is working closely with the customer and third parties. Service quality and well working processes is our main focus when providing high quality service for the customer. Main responsibilities • Recruiting • Defining support processes • Client management • Process development • Setting up the outsourcing concept • Manage onsite support service • Team leading Show less



Poolia Finland

• Finland
• Staffing and Recruiting
• 1 - 100 Employee

• Team leader Onsite support

  • Mar 2014 - Sep 2014

  Espoo Team leader for 15 person IT-support team in Espoo. In busy times the team is extended around 20 persons.We provide end user service as end local support for end users, service point services and device installation service for 15 000 end users. Team is working closely with the customer and third parties. Service quality and well working processes is our main focus when providing high quality service for the customer. • Service operations • Project management • Process design and… Show more Team leader for 15 person IT-support team in Espoo. In busy times the team is extended around 20 persons.We provide end user service as end local support for end users, service point services and device installation service for 15 000 end users. Team is working closely with the customer and third parties. Service quality and well working processes is our main focus when providing high quality service for the customer. • Service operations • Project management • Process design and documentation • Resource management • Service development • Invoicing Show less



BAUHAUS Danmark A/S

• Denmark
• Retail
• 700 & Above Employee

• IT Manager

  • Aug 2012 - Oct 2013

  Vantaa My responsibilities were managing IT deparment and local support services at the stores. I worked closely with the business so I was able to apply solutions and develop processes. Work included skills as project management , vendor handling, contract negotiations, strategy and budgeting. Continously development was a keyword also in this organization with my strong focus on the business, users and customers when providing services and solutions. I was member of the executive group and reported… Show more My responsibilities were managing IT deparment and local support services at the stores. I worked closely with the business so I was able to apply solutions and develop processes. Work included skills as project management , vendor handling, contract negotiations, strategy and budgeting. Continously development was a keyword also in this organization with my strong focus on the business, users and customers when providing services and solutions. I was member of the executive group and reported to CFO. Responsibilties in the position: • Managing the end user and infra support services • Project management • Team management • Process development • Strategy • Finance management and budgeting • Outsourcing • Partner and vendor management • Continuous improvement • Licence management Show less



Toyota Material Handling Finland

• Finland
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• IT Manager

  • Sep 2007 - Aug 2012

  Vantaa IT Manager was responsible of IT services for company and managing end user support services. Business and IT development and project management activities included in position also. Handling IT Infra, support services, budgeting, vendor management, contract management and global work with several vendors was main focus areas in this position. ERP, CRM, BI and other business solutions were projects that needed active role when I developed solutions for the business. Main… Show more IT Manager was responsible of IT services for company and managing end user support services. Business and IT development and project management activities included in position also. Handling IT Infra, support services, budgeting, vendor management, contract management and global work with several vendors was main focus areas in this position. ERP, CRM, BI and other business solutions were projects that needed active role when I developed solutions for the business. Main responsibilities: • Managing the IT department and end user support service • Project management • Process development • Strategy • Finance management and budgeting • Outsourcing • Partner and vendor management • Manage continuous improvement process (Kaizen / Toyota Way) as Kaizen Champion • Manage and develop the GPS based travelling system • Hardware procurement • Licence procurement and management • ERP development Show less



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• IT Consultant

  • Sep 2007 - Feb 2009

  Helsinki Provided consultation services for board members and IT deparment.

• IT Manager

  • Dec 2003 - Sep 2007

  Helsinki Responsible of IT Infra and support services for the company. Development, outsourcing management, contract management, budgeting and IT services was main areas that I was responsible of. Position included project management activities and support service management. I managed projects when new IT Infra was set up for the restaurants and participated to the BID's and planning. As part of internal trainings I leaded the IT related trainings for the staff. I worked closely with… Show more Responsible of IT Infra and support services for the company. Development, outsourcing management, contract management, budgeting and IT services was main areas that I was responsible of. Position included project management activities and support service management. I managed projects when new IT Infra was set up for the restaurants and participated to the BID's and planning. As part of internal trainings I leaded the IT related trainings for the staff. I worked closely with restaurant managers, area managers and participaed to the field work to ensure that the solutions and services are working as should for the business. While I worked at Sodexho, the Infrastructure was fully replaced and network between the sites was renewed. Last thing that I did in my position was to negotiate new outsourcing contract for end user services and start the project with new vendor. Main responsibilities • Partner and vendor management • Manage outsourced end user support services • Licence management • Network solutions management • Project management • Process development • Security • Finance management and budgeting • Outsourcing • Hardware procurement process • SOX's



Novo Group Oyj

• Application Specialist

  • Nov 1999 - Dec 2003

  Worked in IT Infra support and development team. Main responsibilities IT Infra standardization, support service, documentation for large accounts.



Pantek Automaatio Oy

• Administrator / IT-support

  • Oct 1996 - Jul 1998

  Vantaa I was responsible of IT-support and administration work. I handled installations, virus protection, hardware and software installations.