Experience

Helkama Rent Oy / Avis and Budget Rent a Car lic.

• Finland
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Operations Director

  • Mar 2019 - Present

  As the Operations Director for Finland I have a total of 100 people reporting to me. My responsibilities include overall responsibility for our operational P&L, streamlining our operations and a heavy focus on process improvement. My goal is to create a highly effective and happy operations team through active preparation on a daily basis, efficient operating processes and excellent customer service. I believe that if I can make our company a great place to work it will also mean happy customers. I plan on accomplishing this through increased communication, education and coaching as well as continuous support to all tiers of the company.During my time so far our NPS has increased from 44 in 2018 to 75 in 2020.



Avis Budget UK

• Lead Sales Performance Manager - UK

  • Feb 2018 - Feb 2019

  As the Lead Sales Performance Manager I am responsible for managing the SPM team in the UK. A team of 6 highly skilled SPMs work to improve our counter sales and ensure that every customer receives outstanding customer service at all AvisBudget locations. This is achieved by partnering with operations and the coaching of the location managers who in turn coach their own teams.

• Sales Performance Manager - London Airports

  • Sep 2016 - Jan 2018

  As an SPM in the UK I am responsible for supporting 5 London Airports to achieve year on year improvements on counter sales and customer service measures. This is done through coaching and close partnership with the location management. As a result my locations achieved 11% growth versus prior year in 2017.



Helkama Rent Oy / Avis and Budget Rent a Car lic.

• Finland
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Sales Performance Manager

  • Apr 2015 - Aug 2016

  As a Sales Performance Manager my key focus is generating additional revenue from our ancillary sales program through coaching. During this time the revenue per day increased by almost 60% at the Helsinki airport.My responsibilities include - coaching Station Managers in ancillary sales- assisting Station Managers in coaching their teams- consultation - operational support- facilitation of various sales programs- launch of the ancillary sales program in new territories I also have a team of 10 employees reporting to me directly.



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Manager of Operations

  • Mar 2012 - Apr 2015

  As a Manager of Operations in Helsinki, Finland I am responsible for 2 FedEx teams. One of which operates our aircraft related duties and another smaller team of station service agents. My job functions include but are not limited to: - AEOF certification and followup- Known Consignor matters- Local security liaison - Training compliance monitoring regarding aircraft related duties- Shift planning - Budgeting and cost savings- Vendor selection - Quality Driven Management- Process improvement and operational streamlining- AuditingIn the future I hope to grow into both a leader and manager who will act in the best interest of my teams. I want to be known as a manager who not only inspires but also directs and leads his teams in a responsible and accountable way. I hope to prove myself to the company more and more, learn about what being a great manager means and lead by example.

• Account Executive

  • Jun 2008 - Feb 2012

  Responsibilities include generating revenue through the acquisition of new customers as well as maintaining current customer relationships. During this time mg territory increased shipping volume by 300%.



Metso Minerals Finland

• Export Assistant

  • Apr 2007 - Aug 2007

  Summer job alongside studies.



Metso Minerals Finland

• Quality Controller

  • May 2006 - Aug 2006

  Summer job alongside studies.



Metso Minerals Finland

• Production employee

  • May 2005 - Jul 2005

  Summer job alongside studies.



Metso Minerals Finland

• Production employee

  • May 2004 - Aug 2004

  Summer job alongside studies.