Miia Kuokkanen

Information Technology Service Desk Agent at BARONA SERVICES SPAIN SL
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Málaga Metropolitan Area
Languages
  • English Professional working proficiency
  • Swedish Limited working proficiency
  • German Elementary proficiency
  • Turkish Elementary proficiency
  • Hungarian Elementary proficiency
  • Russian Elementary proficiency
Skills

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Bio

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5.0

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Katja Petrell-Siren

Miia and I have been working together for several years and that was a true pleasure. She is very knowledgeable, reliable, perseverant and sympathetic. She inspired me to take the biggest problems from queue with her professional way as she always had trust all is manageable. Big thanks Miia for helping me in authorizations and partner collaboration area.

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Credentials

  • ITIL Foundations
    APM Group
    Dec, 2008
    - Nov, 2024
  • English for work life
    AAC Global
    May, 2007
    - Nov, 2024
  • EFSET Quick English Check - Score: Advanced / Proficient (CEFR C1/C2)
    EF Education First

Experience

  • BARONA SERVICES SPAIN SL
    • Spain
    • 1 - 100 Employee
    • Information Technology Service Desk Agent
      • Sep 2020 - Present

  • StaffPoint Oy
    • Finland
    • Human Resources Services
    • 200 - 300 Employee
    • Customer Service Advisor
      • Mar 2019 - Aug 2020

  • Barona
    • Finland
    • Staffing and Recruiting
    • 700 & Above Employee
    • Customer Service Advisor
      • Sep 2017 - Feb 2019

  • Tehden
    • Finland
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Software Specialist, ERP
      • Jan 2017 - Aug 2017

  • Microsoft
    • United States
    • Software Development
    • 700 & Above Employee
    • IT Service Engineer
      • Jan 2015 - Feb 2016

      Service engineeringSystem/Integration TestingUser AuthorizationsApplication MonitoringUser SupportTroubleshootingTrainingService DocumentationSOX24x7 service Service engineeringSystem/Integration TestingUser AuthorizationsApplication MonitoringUser SupportTroubleshootingTrainingService DocumentationSOX24x7 service

  • Nokia
    • Finland
    • Telecommunications
    • 700 & Above Employee
    • Application Specialist
      • Nov 2000 - Dec 2014

      Service engineeringSystem/Integration TestingUser AuthorizationsApplication MonitoringUser SupportTroubleshootingTrainingService DocumentationSOX24x7 service Service engineeringSystem/Integration TestingUser AuthorizationsApplication MonitoringUser SupportTroubleshootingTrainingService DocumentationSOX24x7 service

Education

  • Adult Education Center Turku
    Associate’s Degree, Tourism and Travel Services Management
    2015 - 2016
  • FAKK
    Vocational Qualification in Business Information Technology, Computer and Information Sciences and Support Services
    1998 - 2001
  • Turku Vocational Institute
    Hotel Receptionist, Hotel Administration/Management
    1998 - 1998
  • LAAK
    Restaurant/Food Services Management
    1996 - 1997
  • Puolanmäki high school
    1989 - 1993

Community

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