Experience

Hotelbeds

• Spain
• Leisure, Travel & Tourism
• 700 & Above Employee

• Technical Account Manager

  • Aug 2018 - Present



GTA

• United Kingdom
• Travel Arrangements
• 700 & Above Employee

• XML Contents Manager

  • Sep 2016 - Jul 2018

  Key Responsibilities:• Handle of clients set up, problem solving and sales/technical support duties.• Maximize content opportunities with clients: working with BDMs and clients to ensure as much product is on sale as possible. Using content audits and matching tools as appropriated and looking to increase the resources available and improve and refine what is delivered. • Analyze XML traffic data(L2B, error, requests) to monitor performance results.• Optimize sales opportunities with API clients based on GTA’s existing and future technical capabilities: share understanding of current and future technical improvements and how these can be leveraged to increase sales. • Manage translations process for site content and act as an escalation point for any issue, set-up related to system and inventory. Show less

• Operation Team Leader

  • Sep 2009 - Sep 2016

  Key Responsibilities:• Handle of calls and emails from customers within B2B environments • Deliver training on site for contact centre executives ex, coaching staff and coordinating their support and escalation procedures with upper management or the head office.• Ensure high level of customer satisfaction through effective management of day-to-day operations processes:• Regularly communicate with team for our business strategy, ongoing performance and personal goals.• Provide frequent feedback and coaching to contact centre executives. Attract, develop and engage a high performing, diverse team and provides direction that clarifies expectations.• Collaborate constructively by sharing knowledge, experience and information to reach consensus and organizational goals;includes showing respect and confidence within the team. Show less



Octopus.com

• Business Development Manager

  • Jan 2007 - Aug 2009

  Key Responsibilities:• Account management – increase traffic and bookings delivered through close relationships with clients, on-going operational support and bridge between clients and our technical support team • Day-to-day management of existing clients (performance, reporting, promotions and solutions) • Provide training and coaching for all new staff joining Octopustravel Korea.• Visit and train client's call centres, offices and franchises for system and product training.• Develop localized XML site and enrich the contents. • Communicate within the organization at all levels, with headquarter and regional team on distribution related tasks, including but not limited to market updates, technology development, operational milestones, reports, commission payment etc. Show less

• Operation Executive/Manager & Site Coordinator

  • Dec 2003 - Dec 2006

  Key Responsibilities:• Handle of calls and emails from customers within the B2C and B2B environments.• Complete all assigned operational tasks (items unavailable, alternatives, book outs, etc) in a timely and efficient manner. • Problem solving and liaison with other departments to meet the team’s goals.• Support for technical set-up for B2B clients.• Drive operation executives' performance to meet customer expectations and company goals. • Translate all contents on Point of Sales into Korean language. Show less