Mihail Bozonca

IT Service Desk at European Depositary Bank SA
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Contact Information
us****@****om
(386) 825-5501
Location
LU
Languages
  • English Full professional proficiency
  • French Professional working proficiency

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Bio

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Credentials

  • CyberOps Associate
    Cisco
    Jan, 2023
    - Nov, 2024

Experience

  • European Depositary Bank SA
    • Luxembourg
    • Financial Services
    • 1 - 100 Employee
    • IT Service Desk
      • Sep 2022 - Present

  • F3C-Systems
    • Luxembourg
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT service desk
      • Mar 2022 - Sep 2022

  • Calligo
    • Jersey
    • Data Infrastructure and Analytics
    • 100 - 200 Employee
    • Service Desk Consultant
      • Sep 2020 - Mar 2022

  • Excis Compliance
    • United Kingdom
    • Information Technology & Services
    • 400 - 500 Employee
    • Desktop Support Engineer
      • Dec 2019 - Jun 2020

      o Support/troubleshoot Windows 10 users (Windows 2012R2 server environment), MS Office 2016, MS Outlook (Exchange environment), internal applications o Configure computers, notebooks, software services, peripherals o Create/follow/solve ServiceNow tickets o Support/troubleshoot Windows 10 users (Windows 2012R2 server environment), MS Office 2016, MS Outlook (Exchange environment), internal applications o Configure computers, notebooks, software services, peripherals o Create/follow/solve ServiceNow tickets

  • MFS Investment Management
    • United States
    • Investment Management
    • 700 & Above Employee
    • Help Desk Support
      • Apr 2019 - Dec 2019

      o Support/troubleshoot Windows 10 users (Windows 2012R2 server environment), MS Office 2016, MS Outlook (Exchange environment), McAfee EPO, SCCM, internal applications o Configure computers, notebooks, software services, peripherals, Avaya phones o Create/follow/solve BMCRemedy tickets o Conference Rooms administering/troubleshooting o Support/troubleshoot Windows 10 users (Windows 2012R2 server environment), MS Office 2016, MS Outlook (Exchange environment), McAfee EPO, SCCM, internal applications o Configure computers, notebooks, software services, peripherals, Avaya phones o Create/follow/solve BMCRemedy tickets o Conference Rooms administering/troubleshooting

  • Telekom Romania Mobile
    • Romania
    • Telecommunications
    • 700 & Above Employee
    • Engineer
      • Jun 2007 - Sep 2018

      Project Manager Engineer Implementing business internet projects, organizing and planning the activities for the successful implementation of the business solutions, allocating resources and monitoring project status Telekom, Romania Project Manager Engineer Implementing business internet projects, organizing and planning the activities for the successful implementation of the business solutions, allocating resources and monitoring project status Telekom, Romania

  • INFO GENO SRL
    • Service Engineer
      • Jan 2006 - Sep 2018

      Workstation IMAC (Install, Move, Add and Change); Microsoft Windows XP/7/8/10, Microsoft Office 2007/2010/2016, OneDrive; Hardware support (desktops, laptops, printers etc.); Android Phones; Network deployment Workstation IMAC (Install, Move, Add and Change); Microsoft Windows XP/7/8/10, Microsoft Office 2007/2010/2016, OneDrive; Hardware support (desktops, laptops, printers etc.); Android Phones; Network deployment

  • CET SA Bacau
    • Bacau County, Romania
    • Programmer Analyst
      • Nov 2001 - May 2007

      Installing Windows OS, software Configuration of computers, notebooks, soft and hardware service, and peripherals (HP, Canon, Lexmark, Xerox DC425 printers, OH projectors) Maintenance and extension of the data and voice network (80 computers). Site manager for the weak current network (data, voice network) Administration of the Siemens automated application, monitoring the parameters of the 100 to steam/ h boiler – Step5, Simatic WinCC (domain changes, adding new components, PLC maintenance, diagnosis, and programming) Administration of the SCADA Honeywell application, monitoring the parameters of the 420 to steam/ h boiler (domain changes, adding new components, PLC maintenance, diagnosis, and programming) Multicash, Office Show less

  • SC COMPUTER HOUSE Iasi
    • Iasi County, Romania
    • Service Engineer
      • Mar 2001 - Nov 2001

      Computer assembly, software installation, system configuration, component and peripheral servicing. SC Computer House Invest Iasi, Romania IT Service Computer assembly, software installation, system configuration, component and peripheral servicing. SC Computer House Invest Iasi, Romania IT Service

Education

  • Gheorghe Asachi Technical University of Iasi (Faculty of Automated Control and Computer Engineering)
    Master, Advanced Techniques in the Management of Technical Systems, Master’s Degree
    2000 - 2001
  • Gheorghe Asachi Technical University of Iasi (Faculty of Automated Control and Computer Engineering)
    inginer diplomat, Automatica si Informatica Industriala
    1995 - 2000

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