Experience

Ezugi

• Gambling Facilities and Casinos
• 200 - 300 Employee

• T2 Specialist

  • Apr 2021 - Present

• Global CS Representative

  • Feb 2020 - Apr 2021

• Local CS Representative

  • Jun 2019 - Feb 2020

  - First line support - Timely incident resolution, escalation to thirt party suppliers and problem analysis and resolution - Adhering to compliance requirements with the support of the Legal and Compliance team - Monitoring game performance, game availability, up-time and supporting heads vertical ones with data collection and content optimization - Working closely with the other teams and clients to ensure clear communications with regard to game releases, maintenance activities, configurations changes and incident reports - Clear and regular communication to the business covering new games content - Competitive analysis: support head of vertical with reports, plan, test and communicate new product releases and recommendations - Day to day work process optimization to drive efficiency and accuracy in training, documentation and procedural requirements - Game testing and compliance, including gaming loading times, adherence to compliance guidelines, finctionality A meticulous approach with an eye for detail and a personal value towards professionality and integrity

• Table Game Dealer

  • Mar 2019 - Jul 2019



Yield Management

• Chief Executive Officer

  • Nov 2018 - Present



Pantheon Hotels

• Hotel Manager

  • May 2018 - Oct 2018

  As a hotel manager in Poiana Brasov, Romania I was in charge of mananging all the resources necessary to fullfill the needs of our customers. This needs were implying everything that is requierd for a hotel to run smoothly without any “gaps” in the services provided.Also, my duties were: -cashing in the fees from customers-making monthly reports about the hotel’s performance-ensuring that from a legal standpoint the business was running correctly and all the customer services were perfomed also legally-providing documents and reports to different inspection officers that were checking in the business-marketing the business online and atractig partners when organizing different events held in Poiana Brasov