Manager, Professional Services (EMEA)

• Jun 2023 - Present

Leading the Professional Services team in EMEA, as part of Customer Success.

Team Lead, Technical Services (EMEA)

• May 2022 - Jun 2023

Leading the Solution Architects team as part of Professional Services and Customer Success.

Senior Solutions Architect II

• Mar 2022 - May 2022

Senior Solutions Architect (Professional Services)

• Jan 2020 - Mar 2022

• Customer-facing, technical consultancy role at the Enterprise level. Consulting customers, ranging from SMB to Enterprise, on their Analytics, Experiment (AB testing) and Recommend (personalization) implementations• Consulting on technical topics, building a data tracking plan, validating data and data governance for three distinct products ranging from analytics to personalization to AB testing• Owning our Customer Success Scale program from a technical standpoint across EMEA• Delivering ad-hoc projects for customers as part of contract renewal or upsell efforts• Coaching new members of the EMEA Professional Services teamPart of Amplitude's EMEA Professional Services team under the Customer Success organization. Show less

Solutions Architect

• Jul 2019 - Jan 2020

Part of the Professional Services team under Customer Success.

Implementation Specialist EMEA

• Jul 2018 - Jun 2019

• Customer facing role. Involves helping customers implement Amplitude as their dedicated technical implementation consultant• Engaging in partial Solutions Architect responsibilities for Enterprise and Strategic customers• Training the EMEA Platform Specialists teamPart of Amplitude's EMEA Professional Services team under the Customer Success organization.

Platform Specialist EMEA

• May 2017 - Jun 2018

Delivered technical expertise and implementation best practices to Amplitude's customers. Consistently overachieved on team success metrics across all quarters. Part of the Customer Success organization.

Account Coordinator EMEA (via Kelly Services)

• Oct 2016 - Mar 2017

Hybrid analyst/strategist role on a temporary assignment. Provided product and analytical expertise for Google Ads, as part of the EMEA Account Management team. • Delivered growth strategies at scale for Google's premier partners by analyzing performance and advising on upsell, cross-sell and optimization tactics worth low seven figures in quarterly revenue. • Drove revenue attribution efforts across EMEA while developing guidelines and best practices for better revenue attribution. • Acted as implementation consultant for new customers and prospects. Show less

Project Manager

• Jul 2013 - Sep 2016

Handled account and project management for various corporate clients including Nestle, Gazprom, Henkel and Adecco. Established and managed stakeholder relationships. Negotiated and built six figure budgets for advertising campaigns and projects.• Achieved 110%+ ROI for digital PPC campaigns, for various clients, through careful analysis of customer segments, competition, 3rd party reports and best digital marketing practices.• Implemented national multi-channel (digital, print, production, radio, OOH media) campaigns for Gazprom Petrol Stations that resulted in constant 5-10% growth QoQ.• Achieved 95-110% on KPIs for retail brand activations (digital, print, special production, BTL) for Henkel by strategizing and prioritizing project resources effectively. Show less

Junior Account Manager

• Oct 2012 - Jul 2013

Account management assistance for various B2B clients including ProCredit Bank, Tagor Properties and Certasig Insurance. Researched and compiled reports on clients and their competition.• Optimized agency and client budget spending by gathering essential data and compiling detailed campaign reports with meaningful insights and best practices.• Improved the agency’s cash flow by negotiating better terms with suppliers and by continuously sourcing suppliers for new and innovative projects.• Optimized the rate of client acquisition by ~10% through analyzing the agency’s experience and selecting more relevant prospects to approach. Show less

Project Coordinator

• Jul 2012 - Oct 2012

Oversaw the implementation of a BTL project. Coordinated the project’s activity in 8 country regions for a period of 3 months. Managed a constantly changing team of promoters, entertainers and handymen.• Successfully reduced unnecessary costs by 7-12% by employing project resources efficiently.• Achieved 100% distribution rate of communication materials by careful scouting of target audience locations.• Achieved 3rd place at The Health Gala for «The Best Project Implementation» award. Show less

Assistant Manager

• Apr 2011 - Jul 2012

Important accounts: Dona Pharmacy and Ethos Supermarket. • Researched potential clients interested in the company’s business (commercial space rentals). • Converted 17% of cold leads into face-to-face meetings and contract negotiations. • Reduced office supply costs by about 15-20%; reduced editing time of contracts and aux. documents. Important accounts: Dona Pharmacy and Ethos Supermarket. • Researched potential clients interested in the company’s business (commercial space rentals). • Converted 17% of cold leads into face-to-face meetings and contract negotiations. • Reduced office supply costs by about 15-20%; reduced editing time of contracts and aux. documents.