Mihai Florin Nitu

VIP Account Manager at Playtika
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Contact Information
us****@****om
(386) 825-5501
Location
Bucharest, Bucharest, Romania, RO
Languages
  • Română -
  • Engleză -

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Bio

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Credentials

  • Cambrdige ESOL English Certificate
    British Council Romania
    Dec, 2012
    - Nov, 2024
  • Certified Trainer
    Atelierele ILBAH

Experience

  • Playtika
    • Israel
    • Computer Games
    • 700 & Above Employee
    • VIP Account Manager
      • Nov 2020 - Present

      - interacting daily with VIP customers;- solving daily BI-generated tasks;- achieving the studio KPIs, related to the DAU (DailyActive Users) and Retention;- creating private campaigns which helped my portfolio, as well as thestudio;- maintaining a personal relationship with the customers;- training new colleagues

    • Customer Support Specialist
      • Jan 2019 - Oct 2020

      - solving tickets from a query / back-log;- solving chats through a secondary support platform - keeping a close communication with SLS(secondary line of support)and NOC(Network Operating Center)- Bring ideas to the table, both for the support process and the gameitself.-Training new colleagues

  • Toro Telemarketing
    • Bucharest, Romania
    • Junior Account Manager
      • Feb 2018 - Sep 2018

  • Electronic Arts (EA)
    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • Certification Tester
      • May 2016 - Jan 2018

  • Electronic Arts (EA)
    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • Certification Tester
      • Jun 2015 - Aug 2015

Education

  • The Manchester Metropolitan University
    Film and Television Studies/Philosophy
    2013 - 2016
  • Universitatea Tehnică din Cluj-Napoca
    Informatică aplicată și programare
    2017 - 2019

Community

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