Mihai Cristian Stan
Senior Travel Complaints Specialist at AMOMA.com- Claim this Profile
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Bio
Laura Ghiorghe
I had the pleasure to work with him for a couple of years and was impressed with the depth of knowledge he possesses. Anyone who has the opportunity to work with Mihai will truly appreciate all he is able to do to help them both succeed. A driven, ambitious individual with an infectious enthusiasm for any project. I would recommend him to anyone. Mihai has great sources to help me out with our mutual clients, he is a big help to me. Mihai is a skilled person and is able to take a concept to reality.He is very thorough in dealing with all relevant issues, in order to deliver a working solution, and capable of explaining these issues to non-technical people. If you need something done fast and correct, Mihai is the one for you.
Laura Ghiorghe
I had the pleasure to work with him for a couple of years and was impressed with the depth of knowledge he possesses. Anyone who has the opportunity to work with Mihai will truly appreciate all he is able to do to help them both succeed. A driven, ambitious individual with an infectious enthusiasm for any project. I would recommend him to anyone. Mihai has great sources to help me out with our mutual clients, he is a big help to me. Mihai is a skilled person and is able to take a concept to reality.He is very thorough in dealing with all relevant issues, in order to deliver a working solution, and capable of explaining these issues to non-technical people. If you need something done fast and correct, Mihai is the one for you.
Laura Ghiorghe
I had the pleasure to work with him for a couple of years and was impressed with the depth of knowledge he possesses. Anyone who has the opportunity to work with Mihai will truly appreciate all he is able to do to help them both succeed. A driven, ambitious individual with an infectious enthusiasm for any project. I would recommend him to anyone. Mihai has great sources to help me out with our mutual clients, he is a big help to me. Mihai is a skilled person and is able to take a concept to reality.He is very thorough in dealing with all relevant issues, in order to deliver a working solution, and capable of explaining these issues to non-technical people. If you need something done fast and correct, Mihai is the one for you.
Laura Ghiorghe
I had the pleasure to work with him for a couple of years and was impressed with the depth of knowledge he possesses. Anyone who has the opportunity to work with Mihai will truly appreciate all he is able to do to help them both succeed. A driven, ambitious individual with an infectious enthusiasm for any project. I would recommend him to anyone. Mihai has great sources to help me out with our mutual clients, he is a big help to me. Mihai is a skilled person and is able to take a concept to reality.He is very thorough in dealing with all relevant issues, in order to deliver a working solution, and capable of explaining these issues to non-technical people. If you need something done fast and correct, Mihai is the one for you.
Experience
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AMOMA.com
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Switzerland
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Hospitality
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1 - 100 Employee
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Senior Travel Complaints Specialist
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Nov 2012 - Present
Deal with customers’ requests in written form or by phone: - communicate with distance customers in their native language (English, French, Italian); - providing required information - sending invoices - modifying and cancelling hotel reservations - handling hotel relocations - identifying and solving hotel reservation related problems - solve all customers’ complaints in the most convenient way for all parts involved - debt collection from the company’s customers - archiving the clients'complaints specifying the reasons - achieving daily plan of solved customer complaints. - presenting and promoting direct offers to prospective and existing clients. - preparing reports on the number of complaints daily situation - monitoring the collection of payment and making proposals for discounts for loyal or unsatisfied customers - process and respond to reservation requests efficiently and effectively, both by phone and by e-mail - organize all relevant customer feedback, particularly in the areas of pricing and services, in order to facilitate on-going improvements; - create and modify scripts in the specialized programs - training junior customer care specialists Show less
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Education
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1999 - 2007
Word of Life Bible Institute
Graduate, Ministry and Missions Course
Community
