Experience

Bamboo Distribution

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Senior Team Lead

  • Aug 2017 - Present

  Coordinating three departments in order to meet deadlines around Dispatch, Quality and Software.Short and long-term targets having to be met consistently for customer satisfaction.Managing company facilities.Team coordination and support.

• Senior Team Lead - Dispatch

  • Sep 2017 - Aug 2021

  Consistently met my short and long-term targets around processing and product delivery.Proactively participated in meetings and helped create new practices around international product delivery, as well as internal processes around team coordination, essential dispatch coordination systems.Trained, coached, and supervised new staff members.Proactively helped management to identify workflow issues and find solutions.Supervised and delegated tasks to a team of 12 people.



BP M&S Petrol Station

• Shift Manager

  • Jan 2017 - Sep 2017

  Coordinated a team of 2 people. Handled customer complaints with empathy and composure. Back-up for Senior Management Coordinated a team of 2 people. Handled customer complaints with empathy and composure. Back-up for Senior Management



WEST ONE TECHNOLOGY LTD

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• IT Technician

  • Nov 2016 - Jan 2017

  Provided technical support for hardware - Softphones Provided technical support for hardware - Softphones



EDA Food Quality

• Shift Coordinator

  • Jun 2015 - Nov 2016

  Coordinated a team of 5 people.Handled customer complaints with empathy and composure.Answered calls, responded to emails, and spoke with clients face to face.Processed a range of documentation and entered information into databases. Coordinated a team of 5 people.Handled customer complaints with empathy and composure.Answered calls, responded to emails, and spoke with clients face to face.Processed a range of documentation and entered information into databases.



S.C. Contakt Express Logistics

• IT Technician

  • Apr 2014 - Dec 2015

  Providing customer and technical support for services within warranty.Sales - selling and promoting services - increasing revenue within first 3 months by 2%.Team player. Providing customer and technical support for services within warranty.Sales - selling and promoting services - increasing revenue within first 3 months by 2%.Team player.



S.C. Deca Evokt Design S.R.L

• Web Designer

  • Aug 2013 - Mar 2014

  Creating and managing Databases.Consistently met my targets.Photoshop - Imaging editing.Web Design. Creating and managing Databases.Consistently met my targets.Photoshop - Imaging editing.Web Design.



S.C. Auto Master Car S.R.L.

• Implementation Consultant

  • Feb 2012 - Jul 2013

  Managing the entire selling car database in Romania.Database update implementation.Handling reports and financials.Customer facing.Team player. Managing the entire selling car database in Romania.Database update implementation.Handling reports and financials.Customer facing.Team player.



S.C. Atec Global systems S.R.L.

• IT Technician

  • Mar 2010 - Dec 2011

  Technical support for hardware - computer and office equipment.Providing technical support for internal staff - office. Technical support for hardware - computer and office equipment.Providing technical support for internal staff - office.