Experience

Go Travel

• Romania
• Travel Arrangements
• 1 - 100 Employee

• Sales Account Manager

  • Dec 2022 - Present



eJobs Romania

• Romania
• Human Resources Services
• 100 - 200 Employee

• Account Manager

  • Mar 2022 - Aug 2022

  Registration of the new companies on eJobs platform, presenting the comercial offer and invoincing. Also, I was in charge of a new product, about testing the candidates. I was presenting this new product to the companies interested and after that, I was invoicing and publishing the test for the candidates by linking it to an active advertisement. Registration of the new companies on eJobs platform, presenting the comercial offer and invoincing. Also, I was in charge of a new product, about testing the candidates. I was presenting this new product to the companies interested and after that, I was invoicing and publishing the test for the candidates by linking it to an active advertisement.



AutoXp

• London, England, United Kingdom

• Customer Service Team Manager

  • Nov 2018 - Mar 2021

  • Conducting regular informative meetings and engaging communication methods with team members. • Supporting HR with managing employee relationship cases. • Recruiting, setting objectives , coaching, mentoring and performance monitoring of customer service representatives. • Striving to improve customer experience levels delivered by individuals and team by pro-actively building comprehensive improvement plans based on insight gained from internal and external data monitoring and research. • Working with the team members to set and attain objectives, coach and mentor the individuals on the team, by conducting one-to-ones..



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• HR Analyst

  • Feb 2018 - Oct 2018

  • Working in SAP, FADV and REMEDY • Daily work consisted of processing requests from recruiters, HRBP’s, Managers or employees from the EMEA region. • Extracting reports from SAP, processing reporting transactions and presenting the results via videoconference with country managers and HRBP's. • Top HR Analyst in the last 3 months, based on performance indicators such as the quickest rate of response, providing accurate documentation when required, meeting all SLA's and deadlines etc. • Part of Accenture’s Merck project • Experienced in all HR processes working on a daily basis with various systems which include SAP, FADV and Remedy • Involved in extra tasks such as being back-up for the Global Background Check team, being back-up for colleagues, creating employee documentation (such as Employment Contracts, Annexes, Reference Letters etc) and for processing benefits and payroll related requests • Creating and maintaining a great relationship with all HRBPs from the markets . • Regularly via webex meetings for process updates and improvements to the DTPs



Carpatia Tour

• Bucharest, Romania

• Incoming Department Manager

  • Mar 2014 - Jan 2015

  • • Combining the administrative work (reporting, data analysis, agent monitoring, performance projection etc.) with actually managing and leading a team of 20 people. • Developing and implementing the incoming tourism strategy within the framework The Carpathian Tour Agency in collaboration with the travel agents. • Organizing and participating in national and international tourism fairs and exhibition. • Attracting programs and funding to increase the quality of the ongoing programs. • Management of correspondence on the daily issues. • Initiation and development of projects in the field of tourism. • Recruiting new members and keeping in touch with the current team members. • Running the motivational meetings with the tourism agents in the morning and setting targets for the day, listening, helping and leading the agents to complete the sales that are harder to close; When necessary, taking over to reassure the customer and verify the order before submitting it; Reporting work in regards with the sales deliverance and performance levels, updating agents folders with their performance reviews, keeping in touch with the General Manager and with the other managers and developing all the marketing strategies to bring new tourists in Romania.



MAREEA Comtur

• Romania
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Team Leader: Call center Department & Online Sales Department

  • Feb 2013 - Mar 2014

  • Offer assistance in full agreement and strict compliance with the service conditions agreed with the company and the procedures indicated therein. • Respect the norm established by the company management regarding the development of each individual campaign. • Being directly responsible for the correctness of the information, received from clients or potential clients, entered in the database. • Organizing studies and surveys regarding the degree of consumer satisfaction (level of knowledge of the areas / points of tourist attraction, the motivation to travel in Romania, the image tourist destination, level of services, intention to return on another occasion, etc). • Data analysis, agents monitoring, and performance projection.



World Phoning Group

• Bucharest, Romania

• Sales Agent

  • Mar 2010 - Feb 2013

  • I was part of the sales team that World Phoning Group was developing in Romania for Navatalk (a leading telecommunication company within Canada). • Maintaining relationships with customers by providing support, information, and guidance. • Researching and recommending new opportunities. • Top selling agent. • I was part of the sales team that World Phoning Group was developing in Romania for Navatalk (a leading telecommunication company within Canada). • Maintaining relationships with customers by providing support, information, and guidance. • Researching and recommending new opportunities. • Top selling agent.