Experience

PAREXEL INTERNATIONAL CLINICAL RESEARCH PRIVATE LIMITED

• India
• 100 - 200 Employee

• Records Management Associate

  • Oct 2018 - Present



Citi

• Mexico
• IT Services and IT Consulting
• 100 - 200 Employee

• Electronic Banking Support Representative

  • Apr 2015 - Oct 2018

  Implementation of products for customers Performing the recording and logging of customers’ inquiries and investigations Tracking and solving customers’ issues via email or phone Working together with other departments for a complete and proper customer care Daily uploading of client specific statements in the system Payments’ investigations Assisting with building reports for customers and internal staff Prepare for and participate in both internal and external audits Participate in internal meetings and provide trainings for the bank’s systems to internal staff and customers



First Data Merchant Services

• Financial Services
• 700 & Above Employee

• Call Center Representative

  • Jun 2014 - Mar 2015

  Handling inbound and outbound calls Monitoring systems to detect possible fraudulent behavior related to credit card usage Answering to inquiries by clarifying the information needed Providing customers with product and service information Completing call logs and reports Following-up on customers’ inquiries



TAROM

• Romania
• Airlines and Aviation
• 700 & Above Employee

• Ground Handling Agent for check in

  • May 2013 - Nov 2013

  Check-in and passengers’ acceptance on the flight Boarding passengers on the flight Handling flight situations and baggage reconciliation to ensure the safety of each flight



Realitatea Media SA

• Technology, Information and Internet
• 1 - 100 Employee

• Courier

  • Feb 2010 - May 2011

  Delivering the correspondence to all departmentsWorking with legal department be delivering documents to court and National Council of BroadcastersMaking sure documents were signed by all designated staff in a timely manner in order for news to be broadcasted