Program Management Officer

• Apr 2019 - Present

Owner

• Nov 2016 - Present

Running a home-based online business providing quality home-style baked goods, traditional Romanian sweet breads and pastries, and bespoke wedding and celebration cakes to the Romanian community in Hampshire, Wiltshire and Berkshire. Accounting, stock management and product development. Running a home-based online business providing quality home-style baked goods, traditional Romanian sweet breads and pastries, and bespoke wedding and celebration cakes to the Romanian community in Hampshire, Wiltshire and Berkshire. Accounting, stock management and product development.

Assistant Service Executive

• Mar 2018 - Apr 2019

Fraud Investigator

• Aug 2017 - Mar 2018

• Investigation of potential credit card fraud cases based on information received from the fraud detection system • Analyzing several aspects of account history, to include payment and transaction history • Contacting customers and merchants to obtain additional information regarding fraudulent charges • Maintains accurate and complete documentation of all information necessary for the investigation • Training new colleagues • Investigation of potential credit card fraud cases based on information received from the fraud detection system • Analyzing several aspects of account history, to include payment and transaction history • Contacting customers and merchants to obtain additional information regarding fraudulent charges • Maintains accurate and complete documentation of all information necessary for the investigation • Training new colleagues

Senior tennis coach

• Jul 2016 - Dec 2016

Head tennis coach

• Apr 2015 - Feb 2016

This role required wide-ranging organisational and interpersonal skills, with the following responsibilities: • Delivery of player-specific training programmes alongside other coaches of all levels; • Organising junior leagues and running tournaments; • Assisting with the delivery of the Tennis Scotland Regional Training Programme; • Mentoring other coaches towards LTA qualifications and writing player reports. This role required wide-ranging organisational and interpersonal skills, with the following responsibilities: • Delivery of player-specific training programmes alongside other coaches of all levels; • Organising junior leagues and running tournaments; • Assisting with the delivery of the Tennis Scotland Regional Training Programme; • Mentoring other coaches towards LTA qualifications and writing player reports.

Head coach assistant

• Apr 2014 - Mar 2015

• Investigation of potential credit card fraud cases based on information received from the fraud detection system • Analyzing several aspects of account history, to include payment and transaction history • Contacting customers and merchants to obtain additional information regarding fraudulent charges • Maintains accurate and complete documentation of all information necessary for the investigation • Training new colleagues • Investigation of potential credit card fraud cases based on information received from the fraud detection system • Analyzing several aspects of account history, to include payment and transaction history • Contacting customers and merchants to obtain additional information regarding fraudulent charges • Maintains accurate and complete documentation of all information necessary for the investigation • Training new colleagues

Interpreter

• May 2011 - Sep 2013

Provided consecutive or simultaneous translation between languages, whilst maintaining a professional attitude in sometimes challenging and stressful situations. Provided consecutive or simultaneous translation between languages, whilst maintaining a professional attitude in sometimes challenging and stressful situations.

Tennis Coach

• Sep 2011 - Mar 2013

As a Club Coach I was involved in many aspects of tennis and tennis coaching, at two clubs simultaneously; • Planning players’ training sessions, motivating students to participate in competition • Running summer camps and other family events • Working closely with schools to deliver in-school tennis sessions • Playing as part of the premier women’s tennis team. As a Club Coach I was involved in many aspects of tennis and tennis coaching, at two clubs simultaneously; • Planning players’ training sessions, motivating students to participate in competition • Running summer camps and other family events • Working closely with schools to deliver in-school tennis sessions • Playing as part of the premier women’s tennis team.

Volunteer

• Mar 2012 - Jun 2012

I won a placement on the Vodafone Foundation ‘World of Difference’ Programme, the aim of which is to grow the leadership and capacity of individuals as well as strengthen the organisation’s ability to work in the community. Through this placement I gained the following experience: • Developing problem-solving skills through addressing clients’ often complex questions • Progressing my interpersonal skills to an excellent level and gaining valuable administrative experience • Assisting self-employed clients with their tax returns. Show less

Computer Lab Attendant

• Jan 2009 - May 2011

Provide lab patrons with basic assistance in using software application and refer them to self-help materials when appropriate Provide lab patrons with basic assistance in using software application and refer them to self-help materials when appropriate

Tennis Camp Counselor

• Jun 2009 - Aug 2009

Responsible for tennis instruction Set an example of character leadership for the campers and responsible for other duties as assigned Responsible for tennis instruction Set an example of character leadership for the campers and responsible for other duties as assigned

Resident Assistant

• Aug 2008 - Jun 2009

Served as a mentor and advisor for college studentsUtilized organizational and public speaking skills to create and present programs to educate residents about critical issuesDeveloped mediation and conflict resolution skills

Student Ambassador

• Nov 2007 - Jun 2009