Mihaela-Cristina Vioreanu
Project Manager at Intellimind- Claim this Profile
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Romanian Native or bilingual proficiency
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English Full professional proficiency
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French Professional working proficiency
Topline Score
Bio
Sharan Sathyanarayan Iyer
Mihaela has been an amazing Incident Manager with lot many skills to learn from. Her ability as a customer facing individual has been outstanding.
Jochen Baert
I worked together with Mihaela-Cristina for more than a year on the same customers. In the time that we worked together, she consistently impressed me with her proactive approach to incident management. As an Incident Manager, Mihaela demonstrated exceptional leadership qualities, which were essential to ensuring that incidents were resolved efficiently and effectively. She was always willing to go the extra mile to ensure that our customers received the highest level of service possible. She was always thinking ahead and identifying potential risks before they materialized. This helped to minimize the impact of incidents on our customers and ensured that they could continue to operate with minimal disruption. She also had excellent communication skills (in multiple languages) and was able to keep stakeholders informed of any developments or potential issues. She was always approachable and willing to listen, which helped to build trust with customers and colleagues. I would highly recommend Mihaela-Cristina for any Incident Manager role. Her proactive approach, leadership qualities, and exceptional communication skills make her an asset to any team.
Sharan Sathyanarayan Iyer
Mihaela has been an amazing Incident Manager with lot many skills to learn from. Her ability as a customer facing individual has been outstanding.
Jochen Baert
I worked together with Mihaela-Cristina for more than a year on the same customers. In the time that we worked together, she consistently impressed me with her proactive approach to incident management. As an Incident Manager, Mihaela demonstrated exceptional leadership qualities, which were essential to ensuring that incidents were resolved efficiently and effectively. She was always willing to go the extra mile to ensure that our customers received the highest level of service possible. She was always thinking ahead and identifying potential risks before they materialized. This helped to minimize the impact of incidents on our customers and ensured that they could continue to operate with minimal disruption. She also had excellent communication skills (in multiple languages) and was able to keep stakeholders informed of any developments or potential issues. She was always approachable and willing to listen, which helped to build trust with customers and colleagues. I would highly recommend Mihaela-Cristina for any Incident Manager role. Her proactive approach, leadership qualities, and exceptional communication skills make her an asset to any team.
Sharan Sathyanarayan Iyer
Mihaela has been an amazing Incident Manager with lot many skills to learn from. Her ability as a customer facing individual has been outstanding.
Jochen Baert
I worked together with Mihaela-Cristina for more than a year on the same customers. In the time that we worked together, she consistently impressed me with her proactive approach to incident management. As an Incident Manager, Mihaela demonstrated exceptional leadership qualities, which were essential to ensuring that incidents were resolved efficiently and effectively. She was always willing to go the extra mile to ensure that our customers received the highest level of service possible. She was always thinking ahead and identifying potential risks before they materialized. This helped to minimize the impact of incidents on our customers and ensured that they could continue to operate with minimal disruption. She also had excellent communication skills (in multiple languages) and was able to keep stakeholders informed of any developments or potential issues. She was always approachable and willing to listen, which helped to build trust with customers and colleagues. I would highly recommend Mihaela-Cristina for any Incident Manager role. Her proactive approach, leadership qualities, and exceptional communication skills make her an asset to any team.
Sharan Sathyanarayan Iyer
Mihaela has been an amazing Incident Manager with lot many skills to learn from. Her ability as a customer facing individual has been outstanding.
Jochen Baert
I worked together with Mihaela-Cristina for more than a year on the same customers. In the time that we worked together, she consistently impressed me with her proactive approach to incident management. As an Incident Manager, Mihaela demonstrated exceptional leadership qualities, which were essential to ensuring that incidents were resolved efficiently and effectively. She was always willing to go the extra mile to ensure that our customers received the highest level of service possible. She was always thinking ahead and identifying potential risks before they materialized. This helped to minimize the impact of incidents on our customers and ensured that they could continue to operate with minimal disruption. She also had excellent communication skills (in multiple languages) and was able to keep stakeholders informed of any developments or potential issues. She was always approachable and willing to listen, which helped to build trust with customers and colleagues. I would highly recommend Mihaela-Cristina for any Incident Manager role. Her proactive approach, leadership qualities, and exceptional communication skills make her an asset to any team.
Credentials
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ITIL® Foundation Certificate in IT Service Management -ITIL 4 Edition
PeopleCertAug, 2022- Nov, 2024
Experience
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Intellimind
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France
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Software Development
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1 - 100 Employee
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Project Manager
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Apr 2023 - Present
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Incident Manager for Microsoft
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Sep 2020 - Mar 2023
As Incident Manager, I work with the Customer Service and Support engineers and the customers to coordinate complex reactive support to resolution and provide insights into operational health opportunities for a set portfolio of accounts. Key activities:- Represent the customer’s business impact- Support the end-to-end problem resolution - Problem identification against the case portfolio- Develop the right insights for the account team to develop customer operational health conversations. Show less
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Delivery Pursuit Lead - Infrastructure & Security for Microsoft
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Feb 2019 - Aug 2022
• Be the sales interface for Infrastructure & Security pursuits throughout the sales process, understanding the opportunity and shaping the deal to win.• Lead the deal development process from the estimation to the engagement setup.• Shape and scope deals that meet the customer requirements and are aimed at their business outcomes. • Collaborate with subject matter experts across the organization to map Microsoft solutions and to support the proposal preparation• Determine the appropriate Services delivery team profile to land the solution design across the end-to-end life cycle and prepare the solution proposal package• Produce high quality artifacts and competitive proposals through proactive re-use of IP and standard offerings that accelerate deal velocity and deal quality.• Provide leadership to all assigned resources and activities to support opportunity qualification, scoping, estimating, costing, risk identification and mitigation, contract preparation, and effective handover of sold work to the delivery teams Show less
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Service Delivery Specialist for Deal & Contract Assist Services at Microsoft
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May 2018 - Feb 2019
• Assisting local French Sales team with the process, creating and managing of client contracts, insuring a correct deal set up and a proper submitting for approval;• In cooperation with MS-operations responsible for a swift and timely process of the contracts, correct issue solving, monitoring the ongoing process and finalize all contract set-ups;
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Microsoft
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United States
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Software Development
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700 & Above Employee
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Service Delivery Specialist for Deal & Contract Assist Services
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Jul 2017 - May 2018
• Assisting local French Sales team with the process, creating and managing of client contracts, insuring a correct deal set up and a proper submitting for approval; • In cooperation with MS-operations responsible for a swift and timely process of the contracts, correct issue solving, monitoring the ongoing process and finalize all contract set-ups; • Assisting local French Sales team with the process, creating and managing of client contracts, insuring a correct deal set up and a proper submitting for approval; • In cooperation with MS-operations responsible for a swift and timely process of the contracts, correct issue solving, monitoring the ongoing process and finalize all contract set-ups;
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BRD - Groupe Societe Generale
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Romania
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Banking
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700 & Above Employee
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Relationship Manager for Individual Customers
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Jun 2011 - Jul 2017
- managing and developing a portfolio of approx. 500 individual customers- preparing credit files and granting loans- identifying each client’s specific needs and proposing them the appropriate financial products and services
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Junior Corporate
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Mar 2009 - May 2011
- ensuring support in the commercial activity of the corporate relationship managers- managing the relation with the clients, informing them about matters related to the current activity - drawing up offers of the bank’s products and services
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Assistant Manager
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Aug 2007 - Feb 2009
- ensuring the administrative support for the branch- drawing up documents (correspondence, presentations) - translation of documents- support for the commercial team
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Omniasig Life Insurance
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București, România
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Human Resources Assistant
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May 2006 - Jul 2007
Managing the contracts of the insurance agents Managing the contracts of the insurance agents
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Education
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2007 - 2009
Academia de Studii Economice din București
Master programme, Banks and Insurances, Banks and Insurances -
2003 - 2007
Academia de Studii Economice din București
Bachelor of Economics, Business Administration, Faculty of Business Administration in Foreign Languages,English section -
2006 - 2006
University of Orléans
National French diploma “Licence Administration et Gestion” -
1999 - 2003
Gheorghe Lazar National College
Social Sciences
Community
