Mihăiță Braeș
Delivery Manager at Levi9 Technology Services- Claim this Profile
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English Native or bilingual proficiency
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French Limited working proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Credentials
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AWS Partner: Accreditation (Business)
Amazon Web Services (AWS)Jun, 2022- Nov, 2024
Experience
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Levi9 Technology Services
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Netherlands
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IT Services and IT Consulting
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700 & Above Employee
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Delivery Manager
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Jun 2021 - Present
• Envisioning the product's future as an insightful Product Owner, aligning stakeholder communication with strategic goals. • Meticulously curating backlogs, translating vision into actionable tasks, and prioritizing items for seamless execution. • Facilitating productive team meetings, and orchestrating Scrum methodologies to foster collaboration and achieve objectives. • Strategically planning efforts, breaking down complexities, and ensuring on-time, high-quality deliveries. • Nurturing customer-centricity through consistent feedback loops, ensuring customer satisfaction throughout the process. • Demonstrating expertise in Product Ownership, guiding teams towards successful outcomes, and continuous improvement. Show less
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SCC
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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Senior Technical Team Lead
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Feb 2021 - Jun 2021
• Empowered and mentored multiple service desk teams, fostering a collaborative and high-performing environment. • Led the resolution of technical issues, ensuring prompt and efficient support for valued end-users. • Provided hands-on technical guidance, fostering skill development and problem-solving prowess. • Implemented process improvements, optimizing workflows to enhance service desk efficiency. • Collaborated cross-functionally, prioritizing tasks to achieve outstanding service level targets. • Nurtured a customer-centric focus, delivering exceptional support and satisfaction. • Managed resources adeptly, meeting service desk demands and exceeding SLAs. • Stayed updated on industry trends, empowering the team with cutting-edge knowledge. Show less
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Technical Team Lead
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Dec 2019 - Feb 2021
• Monitoring all tickets up to resolution maintaining a very good collaboration with the customer and resolver groups;• Providing on-demand information and documentation about the activity to colleagues and superiors;• Reviewing all the operational procedures to ascertain their accuracy;• Building operational procedures for a growing service.
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Technical Support Analyst
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Dec 2018 - Nov 2019
• Providing technical support remotely consistent with established service agreement (SLA);• Analyzing and resolving reported incidents within the competences set;• When the team leader was off, I had to assume his role and manage the team, as deputy.
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Education
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2014 - 2018
Gheorghe Asachi Technical University of Iași
Bachelor's degree in Telecommunications Technologies and Services Engineering, Telecommunication Engineering
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