Experience

Smartly Video and Display

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Implementation Manager

  • Jun 2021 - Present

  -Deploy actionable Joint Success Plan initiatives that align with customer success objectives and metrics -Understand customer journey, objectives and key results, and key performance indicators to drive SaaS proof of concept realization through implementation and workflow strategies -Work with multiple key internal and external stakeholders to implement operational best practices to build foundational success and excellence -Determine future adoption opportunities for partnership growth -Proven track record of 93% customer renewal rate -Act as a liaison for questions and escalations across multiple client tiers -Establish an expert of craft advisor role and drive continued value to support Smartly.io -Organize and ensure critical delivery of production milestones throughout the end-to-end program life cycle -Lead and assist in deployment of menu of services such as demos and workshops to help leverage the full value of Smarly.io -Create and curate internal onboarding programs and best practices to amplify company objectives and values Show less



Cognizant

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Workflow Lead | Process Specialist for CX and UX Research

  • May 2018 - Nov 2019

  -Developed workflow process documentation based on company objectives which led to seamless achievement of provided KPIs -Managed quality regulations by ensuring 36 staff complied with internal OKRs and KPIs which led to enhanced productivity -Established training material based on skills, knowledge and campaign goals resulting in seamless training sessions -Generated 10,000 Google Ads campaigns, Ad Groups, and Ads using Google Ads Accounts to promote brand awareness and sales -Engaged in onboarding procedures by offering support with interview process to ensure adequate staffing Show less



Ortigas & Company Corporate Sales

• Philippines
• 1 - 100 Employee

• Sales Manager

  • Sep 2017 - Mar 2018

  -Provided consultative sales to 100 potential clients by developing suitable solutions to concerns leading to boosted client base -Built healthy relationships with 50 international and local buyers using excellent communication and keeping contact which resulted in seamless negotiation of contracts -Directed establishment of sales programs by ensuring staff provided excellent customer services leading to enhanced sales -Trained sales team of 60 members by providing sales manuals and sessions to ensure improvement in staff sales skills and knowledge -Handled hiring of 4 sales staff by interviewing candidates and selecting suitable ones to ensure excellent staffing Show less



Century Properties Group, Inc.

• Manila, National Capital Region, Philippines

• Marketing Officer

  • Oct 2015 - Aug 2017

  -Revamped company performances in Honolulu market by developing new sales strategies leading to P 169M in sales achieved in two deployments in 2016 -Achieved P 20M in sales in Australia and P 55M in California by conducting market research and providing products and services suitable to target audience resulting in increased sales -Improved customer network by developing relationships with ~9 key vendors worldwide which enhanced sales by 9% -Revamped company performances in Honolulu market by developing new sales strategies leading to P 169M in sales achieved in two deployments in 2016 -Achieved P 20M in sales in Australia and P 55M in California by conducting market research and providing products and services suitable to target audience resulting in increased sales -Improved customer network by developing relationships with ~9 key vendors worldwide which enhanced sales by 9%



9DotStrategies

• Makati, Philippines

• Business Development Director

  • Oct 2014 - Oct 2015

  -Helped 13 businesses succeed by placing company as service provider in strategic planning, branding and internal forms creation leading to increased sales and client base -Obtained new clients such as Canon Philippines by placing company of digital services which resulted in promoted sales -Received award for best performer in 2014 through hard work and increasing company client base, sales and revenue generation -Made monthly close rate of P 507,500.00 with single digital package sale totaling PHP 1,200,000.00 Show less



Citi

• United States
• Financial Services
• 700 & Above Employee

• Personal Banker

  • Jan 2014 - Aug 2014

  -Educated over 100 clients by explaining financial plans for personal and business agendas leading to enhanced revenue generation -Boosted Book of Business by 11% per quarter by cross-selling services while assisting high-value clients leading to enhanced revenue generation -Sold loans, lines of credit and fee based services using excellent communication and sales skills resulting in high sales -Successfully obtained over $2,000,000 in incremental business for bank within 5 months of employment through excellent performance leading to receiving awards for excellent sales Show less