Experience

InfinityQS International

• United States
• Software Development
• 1 - 100 Employee

• Sales Engineer

  • Feb 2021 - Present

  ⦁ Supports the sales process in the form of software demonstrations, solution design consultation, and on-site/remote pilot implementations⦁ Builds strong personal relationships with clients to deliver superior technical stewardship forstrategically important client initiatives⦁ Conducting pre-sales software demonstrations for clients in the different manufacturing industries(Food, Beverages, Aerospace, Pharmaceutical, and Life Sciences)⦁ Assists clients in understanding their Return on Investment (ROI) from implementing proprietary software solutions⦁ Responsible for developing and communicating deployment plans for multi-site enterprise clients encompassing all project phases, from initial discovery through rollout⦁ Facilitate and respond to technical questions on sales presentations⦁ Collaborating on software development projects with product management, sales, and professional services department⦁ Liaising with clients and incorporating user-defined needs and feedback into application designs⦁ Developed online training course for clients⦁ Technical resource for marketing and assists with webinars and website content generation⦁ Writing SQL scripts for database applications, as well as installing, maintaining, and testing applications⦁ Providing clients with technical support⦁ Optimizing applications by integrating new technologies and performing upgrades⦁ Performing diagnostic tests and debugging procedures⦁ Documenting development processes, procedures, and application version histories

• Application Engineer

  • Oct 2018 - Feb 2021

  - Efficiently analyzed client needs and requirements to deliver robust and innovative solutions to improve client's process capability and increase profit returns.- Worked with Client Solution Engineers, Clients, and Account Managers to ensure statement of work completion.- Served as a technical and engineering resource for other Applications Engineers, Client Solution Engineers, and Project Managers to troubleshoot and fix issues found during implementations.- Part of the Software Educational Development Team that successfully produced a new online training course for new clients and prospects.- Responsible for building Proof of Concept Content for our original flagship software.- Responsible for conducting on-site training and corporate training for new and existing clients to ensure their success with maintaining and developing their system independently.- Developed SQL queries to accommodate certain reporting and data analysis requirements for automated data.- Successfully assisted clients with integrating their existing data collection infrastructure by creating scripts and SQL queries to automate and streamline data collection process.

• Technical Support Specialist

  • Oct 2017 - Oct 2018

  - Provided excellent customer service- Responsible for Tier II - III Technical Cases within four months of getting hired.- Successfully resolved all technical support issues for assigned clients.- Provided escalation assistance to Tier I, Tier II, and Tier III Technical Support Specialists to ensure escalated issues were resolved efficiently.- Served as technical resource for Applications Engineers and other Project Managers to troubleshoot issues found.



Metropolitan Washington Airports Authority

• United States
• Airlines and Aviation
• 700 & Above Employee

• Student Ambassador

  • Aug 2011 - Aug 2013

  - Supervised as a Lead Student Ambassador on the second year of being hired.- Trained new Student Ambassadors- Managed Student Ambassador's Schedule.- Assisted TSA with Passenger Line Management.- Provided incoming Passengers best customer service. - Supervised as a Lead Student Ambassador on the second year of being hired.- Trained new Student Ambassadors- Managed Student Ambassador's Schedule.- Assisted TSA with Passenger Line Management.- Provided incoming Passengers best customer service.