Miguel Duarte

Director - Service Delivery & Governance - MSS at Help AG, an e& enterprise company
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Contact Information
us****@****om
(386) 825-5501
Location
Dubai, AE
Languages
  • English Native or bilingual proficiency
  • Afrikaans Native or bilingual proficiency
  • Portuguese Limited working proficiency
  • Dutch Elementary proficiency
  • Spanish Elementary proficiency
Skills

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5.0

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LinkedIn User

Miguel is a humble and empathetic leader who reflects positivity and optimism in every conversation. He is always eager to learn and stay abreast with the ever evolving landscape. Miguel takes joy in helping people around him and very kind at heart. I am sure he has some amazing accomplishments awaiting ahead!

Pankaj Sharma

Luis is one of the most "Humane" managers I have worked with. Besides being super professional, he is a great people's person. He gives you the freedom to work and without being bossy ensures that we deliver. There is no ambiguity when you work with him. He is very clear about what he wants and is open to suggestions. It is very rare that you find a manager like him. It was a pleasure working with him and I hope I get to work with him again.

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Credentials

  • Advanced Open Water Diver
    PADI
    Jul, 2022
    - Nov, 2024
  • Enriched Air Diver
    PADI
    Jul, 2022
    - Nov, 2024
  • Coaching Skills for Leaders and Managers
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • Power BI: Dashboards for Beginners
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • CISM
    ISACA
    Nov, 2016
    - Nov, 2024
  • CERTIFIED iMind Mapping Practitioner
    iMindMap
    Nov, 2014
    - Nov, 2024
  • Project Management Professional (PMP)
    Project Management Institute (PMI)
    May, 2009
    - Nov, 2024
  • Open Water Diver
    PADI
    Jul, 2005
    - Nov, 2024

Experience

  • Help AG, an e& enterprise company
    • United Arab Emirates
    • Computer and Network Security
    • 300 - 400 Employee
    • Director - Service Delivery & Governance - MSS
      • Jun 2020 - Present

  • Global CTO Forum
    • Switzerland
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Member
      • Nov 2019 - Present

  • Kidzapp
    • United Arab Emirates
    • Advertising Services
    • 1 - 100 Employee
    • Board Member
      • Jan 2022 - Present

    • CTO
      • Nov 2017 - Dec 2022

      Tech Strategy and execution

  • ADNOC Group
    • United Arab Emirates
    • Oil and Gas
    • 700 & Above Employee
    • Cyber Security PM
      • Aug 2019 - Jun 2021

      Cyber Security Transformation Program for ADNOC Group via HelpAG MSSP. Cyber Security Transformation Program for ADNOC Group via HelpAG MSSP.

  • Hewlett Packard Enterprise
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Program Manager, MEAEE
      • Aug 2018 - May 2019

      Program Manager for Data Migration WorkStream managing a team of up to 20 staff. Program Manager for Data Migration WorkStream managing a team of up to 20 staff.

  • Nas Media Group
    • United Arab Emirates
    • Advertising Services
    • Digital Project Director
      • Jul 2017 - Aug 2018

      Digital Projects delivery. Digital Projects delivery.

  • Dubai Silicon Oasis (DSO)
    • United Arab Emirates
    • Government Administration
    • 200 - 300 Employee
    • ICT Associate Director : Infrastructure & Security
      • Mar 2016 - Jun 2017

      Managing a programme of ICT Security projects.

    • ICT Associate Director : Operations & Support
      • Aug 2013 - Mar 2016

      Managed ICT OPS and Support from the Fibre to the Application :) including Managed Services for Voice , Data and Colocation data centre services.

  • Zone Parking Solutions
    • United Arab Emirates
    • Truck Transportation
    • 1 - 100 Employee
    • Programme Manager
      • Jul 2010 - Jul 2013

      Managed a Programme of Managed Services and ICT projects to enable www.MAWAQiF.ae, transforming parking in the emirate of Abu Dhabi. Managed a Programme of Managed Services and ICT projects to enable www.MAWAQiF.ae, transforming parking in the emirate of Abu Dhabi.

  • du
    • United Arab Emirates
    • Telecommunications
    • 700 & Above Employee
    • Telecoms Facility Manager
      • Nov 2008 - Jun 2010

      Generation and delivery of Technical Facilities(POP and DCs) Road Map in line with company strategy for rapid expansion. Generation and delivery of Technical Facilities(POP and DCs) Road Map in line with company strategy for rapid expansion.

  • du
    • United Arab Emirates
    • Telecommunications
    • 700 & Above Employee
    • Project Manager
      • Aug 2005 - Sep 2008

      Last mile triple play service delivery to JBR and DHCC. Last mile triple play service delivery to JBR and DHCC.

  • Courts PLC UK
    • London, United Kingdom
    • Development Team Lead
      • Dec 2001 - Mar 2005

      Software design, development and support Software design, development and support

  • Dimension Data
    • South Africa
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Software Developer
      • Jan 2001 - Nov 2001

      Software design, development and support. Software design, development and support.

  • Bitech Systems CC
    • Vanderbijlpark Area, South Africa
    • Clarion Developer
      • Jun 1999 - Dec 2000

      Software design, development and support. Software design, development and support.

Education

  • MDX, MA International Business Management(IBM)
    Master’s Degree, International Business
    2016 - 2022
  • Vaal University of Technology
    Higher National Diploma, HND. Computer Systems
    1995 - 1999
  • SimpliLearn, CISM
    Computer and Information Systems Security/Information Assurance
    2016 - 2016
  • Cambridge Institute, Project Management Professional (PMP)
    Project Management
    2008 - 2008
  • GAACCS Corporate, Programme Management Professional (PgMP)
    professional certification, Programme Management
    2013 - 2013
  • CMCS,P102,Project Management in PrimaVera P6
    Project Management
    2009 - 2009
  • CMCS,P106,Advanced Project Management in PrimaVera P6
    Project Management
    2009 - 2009
  • Knowledge Village Dubai- Compass TSI - TDF
    BICSI-TDF, Telecommunications
    2007 - 2007
  • General Smuts High School
    12 th Grade, Technical School - Electronics
    1990 - 1994

Community

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