Experience

Plum Voice

• United States
• Software Development
• 1 - 100 Employee

• Telecom Engineer

  • Apr 2022 - Present



SmartAction

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Sr VoIP Engineer

  • Aug 2019 - Feb 2022



AireSpring

• United States
• Telecommunications
• 200 - 300 Employee

• Sr. VoIP Engineer

  • Jun 2005 - Aug 2019

  AireSpring- SR VoIP Engineer June 2005- Present • Maintain the voice network • Test and implement new technologies such as SD-WAN and 4G LTE solutions • Set up customers in the Sansay switch • Program Adtran, Cisco, and Edgewater routers • Assist in VoIP network design and implementations • Develop special services for customers • Tier 3 escalation for the NOC • Assist in turning up customers’ VoIP services • Assist sales engineers in defining products and services for customers • Maintain Sansay switches AireSpring – Toll Free Number Coordinator • SMS Administrator • Coordinate projects with Sales team, customers, and vendors/carriers from initiation to completion. Plan and manage all aspects to guarantee on time delivery. Ensure that all parties involved complete their milestones on a timely manner • Provision and set up toll free numbers including complex routing requests • Troubleshoot and repair toll free number problems • Verify and audit monthly carrier charges • Control and report monthly expenditures and dispute any discrepancies • Ensure that customer information and billing rates are accurate in the billing system • Serve as the project lead for projects related to toll free number requests, enhanced routing requests, and circuit design requests • Provide training to our customer service center • Implement cost saving initiatives with different carriers and vendors • Make suggestions to customers for problematic scenarios with resolutions Show less



Acceris Communications

• Telecommunications
• 1 - 100 Employee

• Network Engineer

  • Jun 1999 - Jun 2005

  Acceris Communications – Network System Engineering (Voice and Signaling) June 1999 – June 2005 • Software provisioning for Siemens DCO, EWSD and Nortel DMS GSP,250/300 switches • Perform software turn up and testing of T1s and links with customers • Serve as level 3 escalation for routing and link issues • SS7 translations for Tekelec and Alcatel STP • Responsible for monthly point code audits and verification of signaling invoices from SS7 provider • Responsible for link traffic measurements and capacity engineering for SS7 network • Responsible for SCP database administration • Special Services routing • Switch maintenance and Administration • Program writing in C++ for switch auditing • Building DID and 800 number routing • Assist in SMS toll free administration and troubleshooting • Documenting procedures • Assist techs and NOC resolve customer issues • Create script files for our switches • Responsible for SS7, STP, and STP training and assistance • Maintain switch routing database Show less