LAN Support Tech

• Jun 2020 - Present

Working with the System Administrator, identify, respond to, and resolve network threats, vulnerabilities, and attacks. Working with the System Administrator, identify, respond to, and resolve network threats, vulnerabilities, and attacks.

Desktop Support Technician (Tier II)

• Mar 2020 - Jun 2020

Desktop Support Administrator

• Oct 2019 - Mar 2020

Client Systems Administrator

• Nov 2018 - Oct 2019

As a part of the Adjuvant Team provides IT and Video Telephone Conference support for AETC HQ AETC/IGIL. Perform troubleshooting on all desktop issues to include: Microsoft Office, Exchange, Internet Explorer, any LAN/WAN and SDC issues on multiple operating systems (WIN7/8/10). Perform scheduling, managing, and maintaining secured and non-secured VTCs using Global Video Services or point-to-point. Utilized IAO express to manage user, group, computer, and organizational accounts. Created, configured, and maintained mobile devices and their user accounts. Assisted with ITEC duties and responsibilities for appointed Equipment Custodians. Assisted as Unit License Software Manager duties and responsibilities under DoD asset Management under AFMANA171203. Show less

Network Monitoring Analyst

• Feb 2017 - Nov 2018

• Monitor WAN Network, by creating and routing trouble tickets for down and repair devices. • Monitoring the network performance statistics and analyzing performance degradation factors. • Monitor WAN Network, by creating and routing trouble tickets for down and repair devices. • Monitoring the network performance statistics and analyzing performance degradation factors.

Network Analyst

• Feb 2013 - Feb 2017

•Provided support on Local Area Network (LAN) infrastructure, server hardware and software platforms and related support tools.•Provided computer help desk support on Windows/MS Office software issues for end-users.Assessed possible information assurance security risks and appropriated corrective actions.

Service Help Desk

• Feb 2013 - Feb 2015

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Walk customer through mobile device support to include, but not limited to laptops, Slates, Personal Digital Assistant and cell phones.• Directed customers to external agencies (such as, the Air Force Enterprise Service Desk) to resolve technical issues impacting directorate/unit users.

Radio Operator

• Jun 1997 - Aug 2004

Established Radio contact with distant stations and process and logged messages. Managed fire team members by effectively delegating tasks to each member. Applied Asset management to Communication Shop's Field Radios and related gear. Established Radio contact with distant stations and process and logged messages. Managed fire team members by effectively delegating tasks to each member. Applied Asset management to Communication Shop's Field Radios and related gear.