Experience

MPB

• United Kingdom
• Technology, Information and Internet
• 200 - 300 Employee

• Customer Experience Advisor

  • Feb 2023 - Jul 2023



PetDesk

• United States
• Software Development
• 1 - 100 Employee

• Sales Development Representative

  • Dec 2022 - Feb 2023



CourseCareers

• United States
• E-Learning Providers
• 700 & Above Employee

• Sales Development Student

  • Sep 2022 - Oct 2022

  CourseCareers is an intensive online course in technology sales development. I studied three books: How To Win Friends and Influence People, Fanatical Prospecting, and SPIN Selling. I also learned everything about the basics of sales development: Sales terminology, org structure, ideal customer profiles, buyer personas, sales cycles, prospecting, researching, cadence, SPIN, BANT, cold emailing, cold calling, LinkedIn outreach, Salesforce CRM, SalesLoft, ZoomInfo, and more. CourseCareers is an intensive online course in technology sales development. I studied three books: How To Win Friends and Influence People, Fanatical Prospecting, and SPIN Selling. I also learned everything about the basics of sales development: Sales terminology, org structure, ideal customer profiles, buyer personas, sales cycles, prospecting, researching, cadence, SPIN, BANT, cold emailing, cold calling, LinkedIn outreach, Salesforce CRM, SalesLoft, ZoomInfo, and more.



Apple Cleaning Systems

• United States
• Security and Investigations
• 1 - 100 Employee

• Dispatcher/Customer Service Representative

  • Apr 2020 - Aug 2021

  Returned to previous role to help maintain company’s productivity through a relocation phase Returned to previous role to help maintain company’s productivity through a relocation phase



Delaware Department of Labor (DE DOL)

• United States
• Government Administration
• 1 - 100 Employee

• Administrative Assistant

  • Jan 2020 - Apr 2020

  • Maintained and controlled filing systems to ensure effective, accurate and easily retrievable documentation of operations, program and project activities • Served as a liason with the public to exchange information • Maintained and controlled filing systems to ensure effective, accurate and easily retrievable documentation of operations, program and project activities • Served as a liason with the public to exchange information



Apple Cleaning Systems

• United States
• Security and Investigations
• 1 - 100 Employee

• Dispatcher/Customer Service Representative

  • May 2017 - May 2019

  In addition to responsibilities listed below: • Assigned and coordinated day-to-day schedules for 10+ fleets in order to meet deadlines • Monitored and adjusted schedules when emergencies surfaced

• Administrative Assistant/Customer Service Representative

  • Apr 2015 - Apr 2017

  • Developed and maintained good relationships with 100+ property management staffs in the Tri-State area • Communicated with customers over the phone and through email to schedule appointments • Organized and quality-checked company's appointment schedule with great attention to detail • Closed sales of services over the phone and email • Problem-solved for both friendly and difficult customers • Educated customers and guided them to solutions



Rev

• United States
• Internet Publishing
• 700 & Above Employee

• Captioner

  • Jan 2015 - Mar 2015