Experience

Utd. Trading Partners

• Pakistan
• Wholesale
• 1 - 100 Employee

• • May 2021 - Present

  The primary role is to be accountable, in front of consumers (end users) and customers (paying for the service), for Global Mobile Telephony service delivery and quality. -Maintains the IS service lifecycle for Mobile Telephony services, roadmap, including retirement, aligned with the vision and needs shared by the Business Owner, in order to help the Business Owner to achieve business objectives and measure the results of the service on the business in Customer Satisfaction and Net Promoter Score. Show less

• • Oct 2019 - May 2021

  Responsible for planning, coordinating, and managing all aspects of Global IS program/IS project portfolio (including portfolio analyses) to agreed targets, in time, in budget and at quality of functionality, in coordination with internal ABB or 3rd party project execution resources.- Leads the team and monitors the IS program/IS project portfolio delivery according to agreed targets.- Identifies potential risks and proposes mitigation actions, acts as an escalation point for project/ program issues needing resolution.- Analyses and regularly report about the entire Infrastructure portfolio ensuring the IS programs/ IS projects follow and comply with IS and Infrastructure strategy and any other applicable ABB Group Directives.- Responsible for prioritizing the project portfolio in concert with the IS program/ IS project sponsors, based on changing functional needs, resource capacity constraints, risk exposure, and other interdependencies.- Responsible to organize the IS program/IS project portfolio in the most efficient way. Defines principles and standards to harmonize IS program/IS project management methodologies from internal or 3rd party external service providers.- Guides, motivates and develops direct and indirect subordinates within HR policies, for the benefit of both ABB and the employee. Show less

• • Nov 2013 - Sep 2019

  Lead the IS Infrastructure function in the country, implements IS infrastructure strategy in line with group instructions and directives to provide infrastructure and services to support business growth and needs.- Ensure IT service execution as per standards within the budgeted cost, time schedule and service level.- Implements and monitors IT compliance across IS operations to ensure upon Group Directive and Group Information Security Policy adherence.- Leads change management to drive common processes across the local business units to increase efficiencies across ABB IT.- Selects and promotes IS technologies which can be enable ABB business and strategies.-Participates in group IS decisions and development of Group IS directives, IS standards and IS architecture.-Supports to build, lead and maintain an IS service delivery organization with the competence and skill mix fitting in the IS service delivery plan and facilitates the leverage across the divisions of the country.-Leads the Country IS Infrastructure team.Main projects completed as Country Infrastructure Manager:-Hub (ES+PT) Transition&Transformation Midland Project Manager for Nework+EUX+Hosting global services.-Execute & Implement the infrastructure network update “network devices and cables (cat 6)” in all locations refreshed and updated (more than 20 locations).90 ABB compliance Wi-Fi hotspots set up.-Hub (ES+PT) O365 migration for 2300 users distributed in several locations, Workplace Mobile update (More than 1300 phone devices refreshed).-Central printing authentication solution. 2 print cluster servers for all locations in Spain (more than 20 locations) controlling all printers devices (more than 120 printers). Using only one virtual queue you can print in any printer. Show less

• • Jan 2017 - Dec 2017

  Application Run Country Transformation Manager assign to multiple ABB countries (Finland/Sweden/Baltics/Denmark/UKI/Spain&Portugal/Turkey/NAM/Brazil) to achieve the transformation of application run services into the new model define in WCP IS Program.Principal Role & Tasks:-Interface between WCP Program and Application Run, in particular for countries and with DEX and AMS-Responsible for migrating (and controlling) the function or the process from the donor location or organisation to the global organisation-Change ManagementExperience required:-Knowledge in Discovery and Assessment, Project Preparation, Solution Design and Planning, Transition Execution, Testing & Pilot, Steady State Turnover/Implementation-Experience in Change Management-Good skills in communication-Understanding of existing process (mainly ITIL)-Knowledge in Application Management Show less

• • Apr 2008 - Nov 2013

  Lead the IS ERP function in the country, guarantying the development, maintenance and implementation of ERP Systems. Ensures the improvement of systems reliability to support business growth and needs.- Collects business IS Applications demands in the Country from the IS Local Division Responsibles or from the Local Division Managers.-Ensures that all IS ERP activities in the country are executed in compliance with IS Directives, IS Stategies, IS standards, IS Architecture and IS service delivery plan.-Supports to build, lead an mantain an IS Service delivery organization with the comptence and skill mix fitting in the IS service delivery plan.-Supports the Local IS Managers to define the annual IS systems budget and plan.-Decides the projects task force organizations and resources allocation.-Identifies and selects service providers and finalises service level agreements.Main projects completed as Country ERP CC Service Manager:-Hub (ES+PT) SAP ERPCC Definition&Implementation (Definition and creation of the SAPCC IS Department- Manage the Team Works/Resources involve in SAP Support Process (External +Internal).Stabilization SAP System. SLA Definition for Support Process.-Hub (ES+PT) SAP ERPCC Sourcing Process for outsourcing the SAP service support activities in all SAP R/3 Modules.2) Manage & Award the RFP Process for the SAP Service Maintenance Contract with an external company. Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• ERP Manager

  • 2000 - 2008

  Job Title: Manager SAP Projects VODAFONE (September 2007-March 2008) Integration of all information systems that currently have Vodafone in all countries, in a single ERP managed by SAP R/3. - Definition of all the logistical and financial processes affecting all Vodafone factories worldwide. - Miguel was managing the team in the area of purchasing and inventory (SAP MM / PUR / IM) integrating all existing Vodafone processes and adapting their logistics processes in SAP R / 3. - It was an international project with teams of all countries located in UK. EADS-CASA EUROPEAN AERONAUTIC DEFENCE AND SPACE COMPANY (January 2002-April 2007) Implementation in SAP the EADS processes related to procurement, manufacturing, planning and quality. During the last year of this assignment Miguel Novo was the manager responsible for the reengineering of all necessary logistic processes for the implementation of the A-400M program in SAP. Show less