Experience

Epicenter
• United States
• Architecture and Planning
• 1 - 100 Employee
• Head of Consulting Delivery

  • Mar 2023 - Present

ING
• 1 - 100 Employee
• Global HR Digital Solutions

  • Sep 2018 - Feb 2023


Opel

• Business Consulting and Services
• 1 - 100 Employee

• HR Process Integration Program Manager

  • Aug 2017 - Sep 2018

  Leader for the People Services transformation programs in Opel, reengineering HR processes throughout the implementation of technology and ensuring end to end seamless integration and rationalization of the solution (tools, people, processes) Leader for the People Services transformation programs in Opel, reengineering HR processes throughout the implementation of technology and ensuring end to end seamless integration and rationalization of the solution (tools, people, processes)



General Motors

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Global HR Service Design & Architecture Manager

  • Dec 2016 - Aug 2017

  Global position, leading a variety of roles and teams, grouping under the same responsibility the transformation enablers of the HR Operations optimization: Service Center technology, Robot Automation, employee experience and process ownership.The role required intensive partnership with Global Process leads, HR Operations Managers and other stakeholders, building and implementing an integrated roadmap (technology, service delivery migrations, and process enablers) ensuring global reach of the design and architecture. Reporting responsibility of 14 direct reports in 4 continents. Show less

• Employee Digital Experience Manager

  • Feb 2016 - Dec 2016

  Global position, in the newly created Employee Digital Experience team. This group aimed to deliver a simplified, intuitive, personalized, consumer like experience to our employees and non-employees. This includes driving a portal that will simplify self service and notification activities integrated end to end with the appropriate back end systems that are based on the user needs, such as, PeopleSoft HCM or the different Service Center tools. Lead for the Service Actions design group of the Digital Experience team, ensuring prioritization and integration of the digital solution (portal, ESS, MSS, Apps) with the backend core solutions, establishing new digital access and process for key transactions Show less

• Service Delivery Business Architect Lead

  • Aug 2013 - Feb 2016

  Managed the definition and implementation of all technology and process solutions for set up of 4 Service centers, starting from a “white page” to the delivery of tools and work instructions used by 1000 People Services and HR employees around the world. Reporting responsibility of 3 direct reports.• Responsible for executing the implementation of a consistent service delivery model business and technology architecture across four regional shared services centers (Poland, Brazil, Philippines, US)• Lead consulting role as business architect including definition of master processes, functionality requirements for technology, SLA definition, transition process creation(training and ramp up design, service center structure, and operational readiness)• Direct execution responsibility on some work streams (service center tools, transformation) having hierarchical responsibility on the team and the relationship with IT Show less

• HR Operations and Technology Manager

  • Jun 2007 - Aug 2013

  Head of the BPO Operations, leading the vendor managed BPO team (includes three main service centres). Ensure Compliance of HR Operations and systems with Corporate Guidelines (Audit, Legal) being counterpart to the HR OPS Control Manager of vendor.Operational lead since end of 2012, focused prior to that on projects for HR systems implementation.In this role, in addition to be the lead more than 25 HRIS implementations, I was the representative of the region for any HR IT related activity in General Motors HR.• Responsible of the HRIS projects and sustain activities setting global standards in the implementation and usage of HR tools and processes, including HR transformation, common reporting, and alignment of local requirements with Global guidelines. Change control and budget responsibility on the HR side.• Managed the projects and different teams (local HR, vendor, Global HRIS team) in new implementations of HRIS systems (mainly based on PeopleSoft) in more than 20 entities across Europe and related operational changes in the Service center. Show less


ISDIN
• Spain
• Pharmaceutical Manufacturing
• 700 & Above Employee
• SAP implementation business support manager

  • Nov 2005 - Jun 2007


Deutsche Bank

• Germany
• Financial Services
• 700 & Above Employee

• HRIS Project Manager

  • Jul 1999 - Jun 2005

  • In the scope of a global initiative, I was the Project Manager for the implementation of e-HR global products in Continental Europe, mainly PeopleSoft Core HR, and other global tools for different HR areas such as Compensation, Performance Management, Competences development, etc. o Responsible for the complete project cycle, fit-gap analysis, consideration of local requirements, management presentations, design of documentation for administrator etc. becoming as a change agent to create acceptance of global processes in the HR department of the different countries. o Direct budget responsibility and main contact for requirements collection and post implementation support, and coordination with other departments (controlling, business units) to ensure HR tools integration. • Local responsible in Spain for the development of new services for a Global Service Line for employees (call center for the portal and HR tools support and general HR questions). • Responsible for the EMEA area (14 countries) for the roll-out of an e-HR portal (based on PeopleSoft), with Employee self-service and Manager self-service, also collaborating in the design of the different components and coordination of regional requirements with the Global Team. • Global owner for e-payslips and e-statement availability in e-portal, rolling out in more than 10 countries, defining and designing the solution and functionality, becoming one of the first companies have a complete roll out solution. For more than six months I acted as HR Operations Country lead, having under my responsibility the Operations of the Deutsche Bank department in Spain, including headcount reporting, HR controlling, expatriates, data entry and benefits management. This HR experience was key in ensuring in all future implementations the local and regional balance. Show less