Experience

ForwardKeys

• Spain
• IT Services and IT Consulting
• 1 - 100 Employee

• CSM and Customer Support

  • Feb 2022 - Present

  - Customer support on any kind of queries: technical, analysis, contracts…- CSM tasks, managing my own accounts.- Calls with clients to solve their questions and teach them our platforms.

• Data Analyst

  • Apr 2019 - Feb 2022

  - Data analysis of international air traffic. Researching on sources, extraction, processing and analysis.- Data Collection manager on the Project of Travel Restrictions: Development of the database, update, and coordinate the team in charge.- Use of data analysis and visualization tools: Excel, Power BI, MongoDB, Forwardkeys platforms, SQL.



Freelancer

• Valencia, Spain

• Copywriter/Digital Marketing

  • Aug 2018 - Apr 2019

  Freelancer specialized in content development and optimized social media Freelancer specialized in content development and optimized social media



Ecconomic and Comercial Office, Embassy of Spain in Beijing

• Beijing

• Trade Advisor

  • May 2017 - May 2018

  The mission of the Economic and Commercial Office of Spain in Beijing is the internationalization of the Spanish economy and the provision of services and assistance to companies and entrepreneurs abroad. Likewise, they are responsible for the economic and commercial institutional relations and for generating economic information of the countries of their demarcation. Duties and responsibilities: - Attend fairs and evaluate their reach by submitting a report. Participate in the development of promotional events of Spanish companies, stands and fairs. - Advise Spanish and Chinese entrepreneurs on different issues (legislation, logistics, services, scams, etc) - Regular meetings with companies that are looking for consultancy and assistance. - Personalized Services, through which the client receives individualized and specialized advice, adapted to the specific needs of their companies in each country, so that they can make the appropriate decisions. Among the different services are the Agendas with meetings with business partners, identification of potential business partners and analysis of the market. - Marketing research of "Sports Services in China" and "Ecommerce and Crossborder in China". Show less



Costa Coffee

• United Kingdom
• Retail
• 700 & Above Employee

• Barista

  • Oct 2015 - Feb 2017

  Coffee elaboration through the technique of coffee art. Coffee elaboration through the technique of coffee art.



Southern Discoveries

• New Zealand
• Travel Arrangements
• 1 - 100 Employee

• Kitchen Assistant

  • Jan 2015 - May 2015

  Kitchen Assistant in the Tourist Boats and Restaurant of the Milford Sound Fiords Kitchen Assistant in the Tourist Boats and Restaurant of the Milford Sound Fiords



The Longroom

• Auckland, New Zealand

• Waiter

  • Sep 2014 - Dec 2014

  Floor and bar waiter Floor and bar waiter



Hilton London Gatwick Airport

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Assistant Food and Breberadge

  • Dec 2013 - Apr 2014



South Lodge

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Commis de rang

  • Oct 2013 - Dec 2013

  Commis de rang at the restaurant The Pass ( 1 star Michelin y 4 AA Rosettes). Commis de rang at the restaurant The Pass ( 1 star Michelin y 4 AA Rosettes).



Sindicato Independiente de la C.V.

• Valencia

• Labour Advice and Administration

  • Jul 2011 - Jul 2013

  - Constitution of polling stations and union votes. Collective negotiation. - Inform and advise employees on labor matters. - Administrative tasks, archives and consultation of collective agreements. - Prepare manuals and articles on economic and labor matters through different communication channels (web page, social media, email, newspaper). - Constitution of polling stations and union votes. Collective negotiation. - Inform and advise employees on labor matters. - Administrative tasks, archives and consultation of collective agreements. - Prepare manuals and articles on economic and labor matters through different communication channels (web page, social media, email, newspaper).



Sport Zone

• Portugal
• Sporting Goods Manufacturing
• 400 - 500 Employee

• Sports store seller

  • Mar 2010 - Sep 2010

  Clerk in sport shop Clerk in sport shop



Asesoría Laboral Antonio Miguel Belenguer Dolz

• Valencia

• Human Resources

  • Oct 2008 - Jan 2009

  Internship in labour consultancy: - Preparation of payroll. - Parts of low and high, affiliation of workers. - RED Social Security System. - Parts of accidents. - Employment contracts. - Register contracts (contrat @). - Unemployment records. - Perfect knowledge of a comprehensive management of labor issues. - Procedures in the Treasury of the Social Security, Social Court, etc. - Management of the following programs: • LOGIC WIN payroll program. • INSS NETWORK SYSTEM "WIN SUITE". • DELTA system. Show less