Experience

RVNA Technologies

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Aug 2022 - Present



ROLEX

• Switzerland
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• IT Manager

  • Sep 2019 - Aug 2022

  - Main Business representative of the IT Organization- ERP focal point (SAGE)- Responsible for the design and implementation of IT infrastructure- Incident management- Server and Database Administration (windows server and SQL)- Project Management (using agile methodologies)- Mobile and VoIP technologiy Focal Point- Bugdet Planning- Cost Performance Focal Point - Main Business representative of the IT Organization- ERP focal point (SAGE)- Responsible for the design and implementation of IT infrastructure- Incident management- Server and Database Administration (windows server and SQL)- Project Management (using agile methodologies)- Mobile and VoIP technologiy Focal Point- Bugdet Planning- Cost Performance Focal Point



Self-employed

• Real Estate
• 1 - 100 Employee

• Entrepreneur

  • Jan 2019 - Aug 2022

  - Audio and Video Producer - Audio and Video Producer



Shell

• Oil and Gas
• 1 - 100 Employee

• Integrated Gas Community Lead for Americas – Bolivia, Mexico, Peru, Trinidad & Tobago and Venezuela

  • Dec 2016 - May 2018

  - Main business representative of the IT organization for Bolivia, Mexico, Perú, Trinidad & Tobago and Venezuela- Direct Report to the IT Integrated Gas Lead- Accountable for consistent delivery, development, and implementation of ITSO services- Responsible for all the IT teams in Americas Region- Accountable for safe and successful execution of activities defined as HSSE critical, enhanced HSSE culture- Assuring services are delivered according to Service Level Agreements- Venezuela’s SAP focal point, Security Module administrator, IT Budget Administrator- Project Manager (SAP, firewall, office move, decommissioning, WLAN, video conference, VoIP, gas and power,hardware updates, operative system and server migrations)

• Service Assurance Manager

  • Oct 2016 - Dec 2016

  - Main business representative of the IT organization for Venezuela, Colombia and Peru- Accountable for consistent delivery, development, and implementation of ITSO services, and will relyon Global delivery teams for the actual delivery of these- A close working relationship with the IM&IT Manager in order to identify business demand, businessgrowth, explain new service developments, review customer feedback, and agree improvementactions regarding operational services- Accountable for safe and successful execution of activities defined as HSSE critical, identification andmanagement of operational HSSE risks and the development of an enhanced HSSE culture, particularly by steering and influencing the suppliers and working with other stakeholders (e.g. Facilities Management)- Assuring services are delivered according to SLA, reporting deviations from agreed targets, collecting feedback from the users and reporting the user experience and Escalating serious service incidents that threaten business continuity with the Integration Managers in SM&I, assisting with incident and problem resolution- The SAM is the business focal point for change management, including communications on infrastructure matters, and for major incident/problem management. The SAM manages infrastructure incidents/situations that threaten business continuity, and manages the overall experience of users with service delivery- SAP Focal point

• Demand and Planning Analyst - Deepwater Business FP

  • Jun 2013 - Oct 2016

  - Deepwater Business Focal Point; Business Planner for USA, Brazil and Venezuela, BudgetManagement (> US$ 50MM)- Cost Analyst for IT Providers (T-System, HP and AT&T) for Americas Region, developer of trendingcharts and slide packs to translate the data to managers and directors- Responsible of finding IT cost saving opportunities- Support and contribute to the IT infrastructure strategy, plans, architecture, demand, services andsourcing optimization to meet the demand of the business- PC Count Inventory and Consumer’s Demand Focal Point for Americas Region- Cost Structure Focal Point, Sold to code management- Participate in control meetings such as Service Assurance Team, Monthly ISP reviews, BusinessConfidence Survey, Forecast, Demand and Capacity- Responsible for all IT and Finance Minor Buying processes (0-10K USD)- SAP Functional Analyst, act as focal point for all IT services administration in SAP (invoices and purchase orders, material management and more)- Support to activities performed by the EP SAP Focal Point in Venezuela- Service Delivery Supervisor for the activities performed by the Onsite Support Team in Venezuela- Backup of Venezuela’s Head of IT role

• Service Integration Analyst

  • Sep 2009 - Jun 2013

  - Local Payroll System and Database Administrator (Oracle and SQL Database)- Asset Refresh Team Supervisor- Mobile Technologies Administrator- Mobile Technologies Manager (Assign new phones or mobiles to the users)- IT ISO 9001 Focal point- Update hardware databases and manage the PABXs using remote tools- Assistance for all Videoconferences and perform a Daily monitoring of VC’s e-calendar- Information Security and Virus Focal Point- Support for the installation and implementation of new WAN/LAN Hardware- Test Environment Focal Point- Responsible for all IT and Finance Minor Buying processes (0-10K USD)- SAP Functional Analyst, act as focal point for all IT services administration in SAP (invoices and purchase orders, material management and more)- Support to activities performed by the EP SAP Focal Point in Venezuela

• IT Analyst and Administrative Support

  • Aug 2004 - Sep 2009

  - Bilingual technical support at the Helpdesk of the IT Department- Share folders and applications management Administrator- IT SOX Audit Focal Point- Focal point for new account requisitions- PABX administrator- Information Security and Virus Focal Point- Support for the installation and implementation of new WAN/LAN Hardware- Test Environment Focal Point- Responsible for the installation, training, support and maintenance of the web based applicationsand infrastructure services

• IT Helpdesk Intern

  • Feb 2004 - Aug 2004

  - Bilingual technical support at the Helpdesk of the Information and Technologies (IT) Department- Technical Support for Video and Telephone Conferences- Responsible for the Backup process (tape handling)- PABX administration (1st Level)- Printers Maintenance Coordinator