Experience

Burg Simpson Eldredge Hersh & Jardine, P.C.

• United States
• Legal Services
• 100 - 200 Employee

• Intake Coordinator

  • Sep 2018 - Present



MCPN

• United States
• Medical Practices

• Patient Service Representative

  • Sep 2017 - Sep 2018



Bachus & Schanker, LLC

• United States
• Law Practice
• 1 - 100 Employee

• Legal Intake Specialist

  • Oct 2016 - Sep 2017



Sam's Club

• United States
• Retail
• 300 - 400 Employee

• Member Service Supervisor

  • Dec 2013 - Oct 2016

  Address more complex member inquiries including benefit interpretation and escalated situations. Supervise and assist cashiers to ensure fast and effective service to the member, including ongoing monitoring for quality assurance. Issue evaluations and disciplinary actions as needed. Rely on experience and judgement to accomplish goals.

• Hardlines Associate

  • Oct 2012 - Dec 2013

  Maintain items the grocery/hard lines part of the store. Test scan products to ensure price and information accuracy at POS. Check inventory by locating products and using handheld terminal. Set up displays for end caps and pods.

• Customer Service Representative

  • Nov 2011 - Oct 2012

  Deliver customer service by assisting customers with purchases and product knowledge. Help customers checkout using point of sale system. Upsell Sam’s Club members on premium memberships and credit lines.



DIRECTV

• United States
• Entertainment
• 700 & Above Employee

• Customer Service Representative

  • May 2009 - Mar 2011

  Deliver customer service by troubleshooting and resolving technical, billing, and programming inquiries over the phone. Inform customers on the latest products and services. Use multiple computer programs to assist with record keeping, sales, and information about customer inquiries, as well as products and services. Deliver customer service by troubleshooting and resolving technical, billing, and programming inquiries over the phone. Inform customers on the latest products and services. Use multiple computer programs to assist with record keeping, sales, and information about customer inquiries, as well as products and services.



Sears, Roebuck and Co.

• United States
• Retail

• Electronics Customer Service

  • Jul 2006 - Dec 2008

  Assist customers with information and purchase of home electronics such as televisions, computers, home theatre systems, phones, and video games. Commission based sales that included incentives for performance. Training on new products and services to continually educate customers. Assist customers with information and purchase of home electronics such as televisions, computers, home theatre systems, phones, and video games. Commission based sales that included incentives for performance. Training on new products and services to continually educate customers.