Miguel Gutierrez
Senior Technical Engineer at Mozy- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Pleasant Grove, Utah, United States, US
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Experience
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Mozy by Carbonite
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United States
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Software Development
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1 - 100 Employee
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Senior Technical Engineer
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Dec 2010 - Present
Pleasant Grove, UT • QA / Engineering for the Mac client • Troubleshoot technical issues via chat/portal/phone • Knowledgeable on both Mac and Windows platforms • “Go to agent” for help with escalated customers • Subject Matter Expert in Mac OSX • Subject Matter Expert in Mozy Restoration Process • Handled Level 2 phone queue upon request • Contributed significantly in the Mozy Certified Professional Certification • Completed VMware Certified Professional training course
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Platinum Protection
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United States
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Security and Investigations
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1 - 100 Employee
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Alarm Technician
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May 2007 - Mar 2010
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Education
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Brigham Young University
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Utah Valley University
Computer and Information Sciences and Support Services
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