Miguel Gutierrez

Senior Technical Engineer at Mozy
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Contact Information
us****@****om
(386) 825-5501
Location
Pleasant Grove, Utah, United States, US
Skills

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Bio

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Experience

  • Mozy by Carbonite
    • United States
    • Software Development
    • 1 - 100 Employee
    • Senior Technical Engineer
      • Dec 2010 - Present

      Pleasant Grove, UT • QA / Engineering for the Mac client • Troubleshoot technical issues via chat/portal/phone • Knowledgeable on both Mac and Windows platforms • “Go to agent” for help with escalated customers • Subject Matter Expert in Mac OSX • Subject Matter Expert in Mozy Restoration Process • Handled Level 2 phone queue upon request • Contributed significantly in the Mozy Certified Professional Certification • Completed VMware Certified Professional training course

  • Platinum Protection
    • United States
    • Security and Investigations
    • 1 - 100 Employee
    • Alarm Technician
      • May 2007 - Mar 2010

Education

  • Brigham Young University
    2013 - 2017
  • Utah Valley University
    Computer and Information Sciences and Support Services
    2010 - 2013

Community

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