Experience

The Hotel

• Portugal
• Advertising Services
• 1 - 100 Employee

• Account Manager

  • Nov 2022 - Present



TAP Air Portugal

• Portugal
• Airlines and Aviation
• 700 & Above Employee

• Airside Operations

  • Oct 2021 - Oct 2022



Maleo Offices

• Portugal
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• Center Manager

  • Aug 2021 - Oct 2021



HI FLY

• Portugal
• Airlines and Aviation
• 200 - 300 Employee

• Ground Coordinator

  • Jan 2021 - May 2021



TAP Air Portugal

• Portugal
• Airlines and Aviation
• 700 & Above Employee

• Operations Manager

  • Mar 2016 - Sep 2020

  Responsible for +7 daily flight each with +200 passengers Responsible for the economic, punctual and safe planning and execution of the various aircraft handling processes during the aircraft groundtime. Team Manager: Catering, Boarding, Loading, Crews, Cleaning, Fueling. Steered and controled the works routine with internal and external parties Launched our operations in Dublin and Chicago, working on site with all parties. Responsible for +7 daily flight each with +200 passengers Responsible for the economic, punctual and safe planning and execution of the various aircraft handling processes during the aircraft groundtime. Team Manager: Catering, Boarding, Loading, Crews, Cleaning, Fueling. Steered and controled the works routine with internal and external parties Launched our operations in Dublin and Chicago, working on site with all parties.



Groundforce Portugal

• Portugal
• Airlines and Aviation
• 700 & Above Employee

• Senior Customer Service Associate

  • 2014 - 2016

  Focus on the passenger care during check-in and boarding. Cross-check of the passenger identification. Provide special assistance when necessary. Focus on the passenger care during check-in and boarding. Cross-check of the passenger identification. Provide special assistance when necessary.



BANANACAFE

• Portugal
• Restaurants
• 1 - 100 Employee

• Customer Service Team Manager

  • 2011 - 2012

  Launched new space and trained on-the-field-teams. Event Coordinator Refined products storage procedures combat food waste and thereby control unit costs and improved field team efficiency, increasing profit margins. Launched new space and trained on-the-field-teams. Event Coordinator Refined products storage procedures combat food waste and thereby control unit costs and improved field team efficiency, increasing profit margins.