Miguel G.
Care Development Lead at Bluebird Care Westminster & City of London- Claim this Profile
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Bio
Natalie Mclellan
Miguel is a hard working individual who has particular skills in customer service. Miguel works well as in integral part of any team and strives to provide a quality service at all times. Passionate about care with a strong will to learn and improve his skills. An asset to any organisation
Valeria Priore
Miguel is a very dynamic individual, with excellent organisation skills and customer service experience, always ready to take onboard any challenges and prompt to adapt to changes and new situations. The feedback on Miguel cannot be anything but positive, as everybody who has come across his path has expressed. He is a people's person, and he has demonstrated that his first priority at work is to ensure the customers' satisfaction with the services. He is such an asset to the work environment and to the company development.
Natalie Mclellan
Miguel is a hard working individual who has particular skills in customer service. Miguel works well as in integral part of any team and strives to provide a quality service at all times. Passionate about care with a strong will to learn and improve his skills. An asset to any organisation
Valeria Priore
Miguel is a very dynamic individual, with excellent organisation skills and customer service experience, always ready to take onboard any challenges and prompt to adapt to changes and new situations. The feedback on Miguel cannot be anything but positive, as everybody who has come across his path has expressed. He is a people's person, and he has demonstrated that his first priority at work is to ensure the customers' satisfaction with the services. He is such an asset to the work environment and to the company development.
Natalie Mclellan
Miguel is a hard working individual who has particular skills in customer service. Miguel works well as in integral part of any team and strives to provide a quality service at all times. Passionate about care with a strong will to learn and improve his skills. An asset to any organisation
Valeria Priore
Miguel is a very dynamic individual, with excellent organisation skills and customer service experience, always ready to take onboard any challenges and prompt to adapt to changes and new situations. The feedback on Miguel cannot be anything but positive, as everybody who has come across his path has expressed. He is a people's person, and he has demonstrated that his first priority at work is to ensure the customers' satisfaction with the services. He is such an asset to the work environment and to the company development.
Natalie Mclellan
Miguel is a hard working individual who has particular skills in customer service. Miguel works well as in integral part of any team and strives to provide a quality service at all times. Passionate about care with a strong will to learn and improve his skills. An asset to any organisation
Valeria Priore
Miguel is a very dynamic individual, with excellent organisation skills and customer service experience, always ready to take onboard any challenges and prompt to adapt to changes and new situations. The feedback on Miguel cannot be anything but positive, as everybody who has come across his path has expressed. He is a people's person, and he has demonstrated that his first priority at work is to ensure the customers' satisfaction with the services. He is such an asset to the work environment and to the company development.
Experience
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Bluebird Care Westminster & City of London
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United Kingdom
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Home Health Care Services
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1 - 100 Employee
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Care Development Lead
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Apr 2022 - Present
Presenting the service to new potential customers as the face of the company undertaking all new assessments. Managing all new sales enquiries and making sure we efficiently respond and look to convert enquiries into customers.Supporting the marketing team with on the ground marketing, networking and brand awareness. To ensure we have a focus on presenting the company to new customers in the best way possible and making sure we onboard new customers efficiently and promptly. To make sure customers receive excellent quality care and support to keep them safe and comfortable in their own homes.
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Care Service Manager
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Apr 2019 - Apr 2022
As a care manager, I'm responsible for all aspects of the day-to-day operations within the care setting, including recruiting and managing staff teams, managing budgets and ensuring that the quality of the services provided meet national care standards.
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The Great British Care Awards
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Hospitals and Health Care
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1 - 100 Employee
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The Highly Commended / Putting People First Award
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Nov 2021 - Present
Great British Care Awards 2021 Regional Award of The 'Putting People First'/ Personalisation Award for the London region Great British Care Awards 2021 Regional Award of The 'Putting People First'/ Personalisation Award for the London region
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Lead Field Care Supervisor
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Jun 2014 - Apr 2019
Key Responsibilities: Completing risk assessments and support plans for new and existing clients. Shadowing of new staff and completion of the care certificate. Completing quality assurance including spot checks, outcome monitoring and care worker competencies. Responsible for all aspects of medication management, including medication workshops to care staff, distribution and auditing of Medication Administration Charts.Prepare diaries and allocate/quality check workload for a team of 10 Field care supervisors Complete supervisions with field/ office staff and prepare investigations for HR as team leader.Be responsible for the branch compliance tracker of over 700 clients with 250 staff and prepare figures for senior management update daily Key Achievements: • Medication champion for the branch• Awarded Mitie star recognition on two occasions• High five award winner Jan 2018(most responsive to need)
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Key Worker (volunteer)
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Nov 2013 - May 2014
Key Responsibilities: group discussions with service users setting goals and objectives. Organise and conduct outdoor activities. One-to-one mentoring sessions with clients to discuss progress, barriers, challenges and coping mechanisms Key Responsibilities: group discussions with service users setting goals and objectives. Organise and conduct outdoor activities. One-to-one mentoring sessions with clients to discuss progress, barriers, challenges and coping mechanisms
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Education
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2021 - 2021
Bluebird learning and development
Train the trainer medication, Health and Social care -
2021 - 2021
Bluebird learning and development
Train the Trainer Safeguarding, Health and social care -
2019 - 2019
Bluebird learning and development
Train the Trainer Health and Social Care -
2016 - 2018
Havilah Prospects
Diploma in Health and Social Care Level 3/4, Health and social care -
2015 - 2016
Lesoco college
Health and Social care
Community
