Miguel Fuentes Pola

Special Service Unit Specialist at Universal Insurance Group
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Contact Information
us****@****om
(386) 825-5501
Location
Ponce, Puerto Rico, PR
Languages
  • Spanish -
  • English Native or bilingual proficiency

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Bio

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Credentials

  • Microsoft Excel 365- Nivel Básico 2022
    Computer Pro PR
    Jun, 2022
    - Nov, 2024
  • HTML
    Programming Hub
    Jul, 2020
    - Nov, 2024
  • Fluidez de Duolingo en italiano: Principiante (Estimado)
    Duolingo
    Jan, 2016
    - Nov, 2024

Experience

  • Universal Group Inc.
    • Puerto Rico
    • Insurance
    • 300 - 400 Employee
    • Special Service Unit Specialist
      • Apr 2021 - Present

      Analyze referred or identified cases and provide a prompt and effective resolution. Serve as contact between the customer and various operational areas of the company while keeping the customer informed at all times. Collaborate with the various operational areas with regard to compliance processes to maintain the level of service expected. Discuss with supervisors from different areas the recommended actions to take and to ensure appropriate follow-up. Participate in the design, development and implementation of new service strategies aimed at customer retention, increasing the level of satisfaction. Show less

  • Popular
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    • 700 & Above Employee
    • Customer Service Representative
      • Jul 2020 - Apr 2021

  • Starbucks
    • United States
    • Retail
    • 700 & Above Employee
    • Shift Supervisor
      • Feb 2018 - Jul 2020

    • Barista
      • Aug 2016 - Feb 2018

      Coffee Specialist CertificationBarista TrainerCoffee Master Certification

  • Young Professionals in Foreign Policy Puerto Rico
    • Ambassador
      • Jan 2015 - Jan 2016

  • Puerto Rico State Deparment
    • Intern
      • May 2014 - Jul 2014

  • Embassy of Ecuador in Washington D.C
    • intern
      • Jan 2014 - May 2014

      For the Embassy I translate documents, I did Research, Think Thanks. For the Embassy I translate documents, I did Research, Think Thanks.

  • State Department of Puerto Rico
    • San Juan, Puerto Rico
    • intern
      • Jun 2013 - Dec 2013

      Research for the State Department, receiving politics on the activities. Research for the State Department, receiving politics on the activities.

Education

  • Caribbean University-Ponce
    Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
    2016 - 2018
  • Pontificia Universidad Católica de Puerto Rico
    Pre-Law, Pre-Law Studies
    2011 - 2016

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