Experience

MilliporeSigma

• United States
• Biotechnology Research
• 700 & Above Employee

• End User Services Specialist

  • Jan 2022 - Present



Berkley Technology Services

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Sr. Desktop Analyst

  • Dec 2015 - Feb 2021

  Responsible for assisting the customers with installations, moves, ads, changes, refreshes and the resolution of all second level support issues as they are received. Assists in the testing and implementation of personal computer hardware/software systems. Assists with problem determination and isolation of PC hardware/software networks. Utilizes help desk call tracking and problem resolution software and thoroughly documents problem resolution. Develop efficient support models and approaches to manage and support various desktop service offerings to the companies. Provide central engineering services and automated delivery of technology to the desktop. Utilize vendor services along with internal resources to service and support a distributed network for company desktops. Work closely with other infrastructure teams such as The Service Desk, Security, Messaging and Wintel Server engineering as well application product teams for the implementation and maintenance desktop environments. Solve and troubleshoot problems related to desktop computers, laptops, and different systems. Reviews service tickets and identify opportunities for improvement. Perform coordination, installation, support, and maintenance for data and voice, including voice and data related to Windows/Citrix desktop, laptop, phone and printers throughout the WR Berkley enterprise. Experienced and knowledgeable in supporting configuring and troubleshooting Windows 7/10 AD, Microsoft Office applications, telecommunications, including remote workstation management SCCM tools. Ability to train other Desktop Team members on best practice solutions. Physically assisted on Domain Migration project in Sao Paolo, Brazil and Rosario, Argentina including Uruguay and Colombia. Provided on-site mentoring for Desktop Analyst at various BTS sites. Show less



Goodridge Ltd

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• It site Administrator

  • Aug 2014 - Oct 2015