Experience

Binion's Gambling Hall

• United States
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Bartender

  • Dec 2019 - Present

  Responsible to serve and prepare drinks to bar patrons in casinoestablishment.● Interact and socialize with guest.● Take beverage orders from customers or wait staff and serving drinks asrequested, paying extreme attention to detail● Keep bar up to par stock bar with an adequate supply of liquor, beer, wine,mixers, ice, napkins, straws, glassware, and other accessories● Clean the bar, tables, chairs, and work area to maintain a sanitaryenvironment● inspect identification of customers to verify age requirements for purchase ofalcohol.● Assist guest with any form of payment cash or credit card on p.o.s system Show less

• Apprentice Bartender

  • Dec 2018 - Dec 2019

  Acknowledge Guest in a kindly manner, Maintain high standards of service, Obtain replacement in stock, Follow inventory procedures, Maintain a clean and well stocked workstation, Must know how to ooperate cash register, juice soda and liquor guns, ice machines mixers pourers and blenders, Process transactions with cash or credit card and obtain payment. Always check id’s if guest appear to be under 30, be ethical and professional at all times



Soleil Management

• United States
• Hospitality
• 1 - 100 Employee

• Resolution Specialist

  • Feb 2017 - Mar 2022

  Responsible for reaching out to customers to collect payment for past due bills, or other payments.  Multi-task with telephonesAssist owners with questions monthly payments and or, reservations  Supply relevant, accurate information in a timely format using Excel, Word, and Cornerstone.  Computer Experience and ability (35 wpm)  Communicate with owners effectively in English or Spanish Responsible for reaching out to customers to collect payment for past due bills, or other payments.  Multi-task with telephonesAssist owners with questions monthly payments and or, reservations  Supply relevant, accurate information in a timely format using Excel, Word, and Cornerstone.  Computer Experience and ability (35 wpm)  Communicate with owners effectively in English or Spanish



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sales Agent

  • Nov 2016 - Feb 2017

   Communicating Effectively in English and Spanish with customers  Calling multiple individuals and selling DirecTV products and AT&T services.  Navigating and answering customer questions  Contacting customers about their billing, providing them with options on and pay less on their bill.  Account Management  Programing TV services upon request  Communicating Effectively in English and Spanish with customers  Calling multiple individuals and selling DirecTV products and AT&T services.  Navigating and answering customer questions  Contacting customers about their billing, providing them with options on and pay less on their bill.  Account Management  Programing TV services upon request



New York-New York Hotel & Casino

• United States
• Gambling Facilities and Casinos
• 200 - 300 Employee

• Attraxtions Attendant

  • May 2016 - Oct 2016

   Responsible for monitoring the ride  Check guest's tickets and direct them to the correct seat.  Insure all guest are being seated safely  Provide exceptional customer service problem solving Performing opening duties including but not limited to setting up stations in queue area, turning on all video monitors, and setting up all coaster signage.  Always care about the safety and the needs a guest needs.  Dispatch all trains and assure the belts or safety bars are locked. Show less



Data Exchange

• Information Technology & Services
• 1 - 100 Employee

• Inbound Customer Service Representative

  • Jun 2015 - Jun 2016

   Working indoors in a fast pace environment.  Handling Calls in a professional manner  Assisting agents, and customers modifying computer programs.  Database management.  Provide answers and information to customers in need of help.  Reporting to supervisors of any problems with computer equipment.  Individually find a solution to any problem occurring  Working indoors in a fast pace environment.  Handling Calls in a professional manner  Assisting agents, and customers modifying computer programs.  Database management.  Provide answers and information to customers in need of help.  Reporting to supervisors of any problems with computer equipment.  Individually find a solution to any problem occurring