Track and trace

• Sep 2023 - Present

Bilingual Customer Service Representative

• Feb 2023 - Aug 2023

Providing information about account and payment status, handling personal data as well as taking payments and providing information about the services offered and the terms and conditions of contracts. The campaign was for the U.S. security company ADT. Providing information about account and payment status, handling personal data as well as taking payments and providing information about the services offered and the terms and conditions of contracts. The campaign was for the U.S. security company ADT.

Agente del servicio de atención al cliente

• Dec 2021 - Jan 2022

Handle inbound customer interactions in English, actively listening to customer needs, issues, and concerns. They offer appropriate solutions, troubleshoot technical problems, and guide customers through AT&T's products and services. Handle inbound customer interactions in English, actively listening to customer needs, issues, and concerns. They offer appropriate solutions, troubleshoot technical problems, and guide customers through AT&T's products and services.

Representante del servicio de atención al cliente

• Mar 2021 - Sep 2021

Scheduling medical appointments, providing information about authorizations and medications. Provide advice as well as information about physical locations of hospitals and health institutions. Scheduling medical appointments, providing information about authorizations and medications. Provide advice as well as information about physical locations of hospitals and health institutions.

Copywriter

• Feb 2020 - Sep 2020

Develop a wide range of written content, including blog posts, social media captions, email campaigns, product descriptions, advertising copy, and collaborate closely with marketing, design, and other cross-functional teams to align content with overall marketing strategies and campaigns. Develop a wide range of written content, including blog posts, social media captions, email campaigns, product descriptions, advertising copy, and collaborate closely with marketing, design, and other cross-functional teams to align content with overall marketing strategies and campaigns.

Vendedor en una tienda

• Nov 2019 - Jan 2020

Asesoria al cliente de los productos en la tienda, picking y packing, manejo de caja y bodega, seguridad y aseo del punto y visual merchandising Asesoria al cliente de los productos en la tienda, picking y packing, manejo de caja y bodega, seguridad y aseo del punto y visual merchandising