Miguel Ángel González Gallardo
PMS Consultant at Prestige Software S.L.- Claim this Profile
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Bio
Credentials
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How to Deliver a Great User Experience with SAP S/4HANA
SAPJun, 2020- Sep, 2024 -
Introduction to SUSE Linux Enterprise Server
SAPJun, 2020- Sep, 2024 -
Building Tomorrow’s ERP with SAP S4HANA
SAPMay, 2020- Sep, 2024 -
How to Build Bots with SAP Intelligent Robotic Process Automation
SAPMay, 2020- Sep, 2024
Experience
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Prestige Software S.L.
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Spain
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PMS Consultant
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Sep 2022 - Present
• Organized with customers implementation or migration satisfying their expectations. • Guided customers in their daily operations by maximising product functionality. • Collaborated in the development of new functionalities, bringing improvements to the product. • Organized with customers implementation or migration satisfying their expectations. • Guided customers in their daily operations by maximising product functionality. • Collaborated in the development of new functionalities, bringing improvements to the product.
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Hotel Manager
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Nov 2021 - Sep 2022
• Negotiated budgets with suppliers minimizing the spending. • Supervised purchases of all the departments adjusting benefits and costs. • Developed the action plan in order to increase sales. • Negotiated budgets with suppliers minimizing the spending. • Supervised purchases of all the departments adjusting benefits and costs. • Developed the action plan in order to increase sales.
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Operations & Customer Success Director
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Aug 2020 - Nov 2021
• Developed standards in delivery service increasing its quality. • Supervised purchases and sales achieving the financial goals established. • Negotiated contracts with new customers increasing incomes. • Developed standards in delivery service increasing its quality. • Supervised purchases and sales achieving the financial goals established. • Negotiated contracts with new customers increasing incomes.
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ABC4Tech
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Spain
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Wireless Services
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Project Manager & Customer Service Manager (Freelance)
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Apr 2020 - Nov 2021
• Elaborated customer satisfaction goals coordinating with the team to meet them on a steady basis. • Appraised costs (product, shipping, customs…), fixing a competitive selling price. • Analysed goods from different suppliers identifying the best, for our project. • Elaborated customer satisfaction goals coordinating with the team to meet them on a steady basis. • Appraised costs (product, shipping, customs…), fixing a competitive selling price. • Analysed goods from different suppliers identifying the best, for our project.
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ABC4events by MG
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Spain
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Events Services
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1 - 100 Employee
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Project Manager & Business Developer (Freelance)
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Jun 2018 - Feb 2020
• Evaluated resources needed to reach objectives managing them effectively and efficiently. • Managed all the operational and logistical aspects of accommodation, transport, and meals for small and medium events. • Calculated costs and benefits of new lines of business analysing its viability. • Evaluated resources needed to reach objectives managing them effectively and efficiently. • Managed all the operational and logistical aspects of accommodation, transport, and meals for small and medium events. • Calculated costs and benefits of new lines of business analysing its viability.
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Hotel Deputy Manager
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Jun 2017 - Jun 2018
• Designed new departmental operational processes reducing time and maximizing benefits. • Analysed, interpreted, and improved the hotel revenue management increasing the annual RevPAR. • Leaded and trained a new reception team improving the guest experience. • Designed new departmental operational processes reducing time and maximizing benefits. • Analysed, interpreted, and improved the hotel revenue management increasing the annual RevPAR. • Leaded and trained a new reception team improving the guest experience.
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Catalonia Hotels & Resorts
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Spain
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Travel Arrangements
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700 & Above Employee
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Hotel Duty Manager & Front Office Manager
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Jan 2013 - Jun 2017
• Assisted in resolving customer complaints addressing their concerns.• Managed payment reconciliation reaching the debt objectives budgeted.• Reduced the number of complaints by improving the daily operational task.• Monitored hotel departments accomplishing the quality standards in the absence of the Gen. Manager. • Organized and supervised staff tasks, ensuring the effectiveness of the whole reception department.
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Front Desk Recepcionist
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May 2009 - Dec 2012
• Managed to add value to the whole team by achieving a good operation between all the departments of the hotel.• Created a reception task onboarding document that was given to new employees.• Increased the number of upselling’s per month influencing the client's decision.• Improved together with the whole team the score of the department in the internal and external audit.• Received many positive feedbacks in comments at different hotel distribution channels such as Booking.com• Assigned rooms and resolved any customer request. Show less
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Education
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2021 - 2022
Gade Business School
Master en Dirección Financiera, Finanzas, general -
2018 - 2019
EAE Business School
Executive master en dirección hotelera y de restauración -
2018 - 2019
Ostelea
Executive master en dirección hotelera y de restauración -
2008 - 2009
IESM Lluïsa Cura
Certificate of Higher Education in Hospitality Management
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