Experience

Flying Tiger Copenhagen - Portugal

• Portugal
• Retail
• 1 - 100 Employee

• Store Manager

  • Mar 2017 - Present

  Store Manager at Flying Tiger Copenhagen - Portugal (over 6 years) Store Operations: Overseeing the day-to-day operations of the store, ensuring smooth functioning of all activities, and maintaining high standards of customer service. This involves managing the store's opening and closing procedures, handling cash management, and ensuring proper inventory control. Sales and Revenue Management: Setting sales targets and goals for the store, monitoring sales performance, and… Show more Store Manager at Flying Tiger Copenhagen - Portugal (over 6 years) Store Operations: Overseeing the day-to-day operations of the store, ensuring smooth functioning of all activities, and maintaining high standards of customer service. This involves managing the store's opening and closing procedures, handling cash management, and ensuring proper inventory control. Sales and Revenue Management: Setting sales targets and goals for the store, monitoring sales performance, and implementing strategies to drive sales growth. Analyzing sales data, identifying trends, and taking appropriate actions to maximize revenue and achieve profitability. Staff Management: Hiring, training, and supervising store staff members. Assigning tasks and responsibilities, providing coaching and feedback, and fostering a positive work environment. Ensuring adequate staffing levels and managing employee schedules. Customer Service: Ensuring excellent customer service by training staff on effective communication and service skills. Resolving customer complaints and inquiries, and maintaining a customer-focused approach throughout the store. Visual Merchandising: Overseeing the store layout and visual merchandising to create an appealing and engaging shopping environment. Ensuring proper product displays, signage, and overall store presentation. Inventory Management: Monitoring inventory levels, conducting regular stock checks, and implementing inventory control procedures. Optimizing stock rotation, minimizing stock losses, and ensuring product availability for customers. Compliance and Safety: Ensuring compliance with company policies, procedures, and legal regulations. Implementing safety protocols and maintaining a safe working environment for employees and customers. Reporting and Analysis: Generating regular reports on store performance, sales trends, and operational metrics. Analyzing data to identify areas of improvement and implementing strategies accordingly. Show less



Lidl Portugal

• Portugal
• Retail
• 700 & Above Employee

• Store Manager

  • Jun 2013 - Feb 2017

  Vila Nova de Gaia, Porto, Portugal Store Manager at Lidl & CIA (4 years) Store Operations: Overseeing the day-to-day operations of the store, ensuring smooth functioning of all activities, and maintaining high standards of customer service. This involves managing the store's opening and closing procedures, handling cash management, and ensuring proper inventory control. Sales and Revenue Management: Setting sales targets and goals for the store, monitoring sales performance, and implementing strategies to drive… Show more Store Manager at Lidl & CIA (4 years) Store Operations: Overseeing the day-to-day operations of the store, ensuring smooth functioning of all activities, and maintaining high standards of customer service. This involves managing the store's opening and closing procedures, handling cash management, and ensuring proper inventory control. Sales and Revenue Management: Setting sales targets and goals for the store, monitoring sales performance, and implementing strategies to drive sales growth. Analyzing sales data and taking appropriate actions to maximize revenue and achieve profitability. Staff Management: Hiring, training, and supervising store staff members. Assigning tasks and responsibilities, providing coaching and feedback, and fostering a positive work environment. Ensuring adequate staffing levels and managing employee schedules. Customer Service: Ensuring excellent customer service by training staff on effective communication and service skills. Resolving customer complaints and inquiries, and maintaining a customer-focused approach throughout the store. Visual Merchandising: Overseeing the store layout and visual merchandising to mantain appealing and engaging shopping environment. Ensuring proper product displays, signage, and overall store presentation. Inventory Management: Monitoring inventory levels, conducting regular stock checks, and implementing inventory control procedures. Optimizing stock rotation, minimizing stock losses, and ensuring product availability for customers. Compliance and Safety: Ensuring compliance with company policies, procedures, and legal regulations. Implementing safety protocols and maintaining a safe working environment for employees and customers. Reporting and Analysis: Generating regular reports on store performance, sales trends, and operational metrics. Analyzing data to identify areas of improvement and implementing strategies accordingly.

• Deputy Store Manager

  • Aug 2010 - May 2013

  Porto, Portugal Deputy Store Manager. My main responsibilities revolved around ensuring the smooth opening and closing of the store, as well as managing the operational team. Reporting directly to the Store Manager and handle the following daily tasks: Opening and closing procedures: Responsible for ensuring that the store opens and closes on time, following all necessary procedures. This included tasks such as setting up displays, checking equipment, and securing the premises at the end of the… Show more Deputy Store Manager. My main responsibilities revolved around ensuring the smooth opening and closing of the store, as well as managing the operational team. Reporting directly to the Store Manager and handle the following daily tasks: Opening and closing procedures: Responsible for ensuring that the store opens and closes on time, following all necessary procedures. This included tasks such as setting up displays, checking equipment, and securing the premises at the end of the day. Upholding the company image: Crucial role in maintaining the company's image by ensuring that all employees adhere to the company's policies and procedures. This involved monitoring customer service, enforcing dress codes, and upholding quality standards. Stock control and ordering: Managing inventory was an essential part of my role. I'd overseen stock control, monitor inventory levels, and placed orders for new stock as needed. Additionally, I was responsible for monitoring expiration dates to minimize waste and ensure product freshness. Store layout maintenance: In charge of maintaining the store's layout and ensuring that merchandise is displayed attractively. This included arranging displays, updating signage, and organizing promotional materials effectively. Warehouse organization: I'd overseen the organization and maintenance of the store's warehouse. This involved ensuring that stock is stored efficiently, maintaining cleanliness and safety standards, and implementing appropriate inventory management systems. Inventory control and procedures: I was responsible for implementing and maintaining effective inventory control procedures. This included conducting regular stock counts, reconciling discrepancies, and addressing any issues related to inventory management. Team member development: A significant aspect of my role was developing and mentoring other team members. I aimed to enhance their skills and efficiency through training, coaching, and providing constructive feedback.

• Store Assistant

  • Apr 2005 - Aug 2010

  Vila Nova de Gaia, Porto, Portugal As a store operator, I had several responsibilities to ensure the smooth functioning of the store. Customer Support. Checkout and Billing. Store Stocking. Store Cleaning. Basic Merchandising. Inventory Control. The stair to grow in companie was my attention to detail in every single task I've done, and most important, the great customer support.



AKI

• Portugal
• Retail
• 700 & Above Employee

• Store Assistant

  • Feb 2009 - Aug 2010

  Vila Nova de Gaia, Porto, Portugal Being a store assistant at Aki has become one of the pillars for my growth in the retail industry. I have learned to prioritize customer support and developed a strong understanding of how to excel in this area, which has given me a different perspective on what is most important in a store. While my main role involves increasing sales through persuasive communication, I also actively engage in other tasks such as merchandise stocking, supporting the visual merchandiser of my department, and… Show more Being a store assistant at Aki has become one of the pillars for my growth in the retail industry. I have learned to prioritize customer support and developed a strong understanding of how to excel in this area, which has given me a different perspective on what is most important in a store. While my main role involves increasing sales through persuasive communication, I also actively engage in other tasks such as merchandise stocking, supporting the visual merchandiser of my department, and ensuring warehouse organization. Show less



IKEA

• Netherlands
• Retail
• 700 & Above Employee

• Store Stocker

  • Jan 2008 - Jan 2009

  Matosinhos, Porto, Portugal As a store stocker, my primary responsibility was to ensure that the store shelves were properly stocked and organized. My role involved receiving, unpacking, and sorting merchandise, as well as placing products on designated areas. The coordinated work with all other departments was the key to maximize performance and sales.