Experience

[undisclosed]

• Financial Services
• 100 - 200 Employee

• Cloud Specialist

  • Sep 2021 - Present

  3 month contract 3 month contract



Undisclosed

• Cloud Engineer

  • Nov 2020 - Sep 2021

  10 month cloud migration project contract 10 month cloud migration project contract



Successive Software

• Cloud Operations Engineer

  • Mar 2020 - Jun 2020

  3 month cloud migration project contract 3 month cloud migration project contract



Page Personnel

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Cloud Engineer (Azure)

  • Jul 2018 - Jan 2020

  Cloud support - Manage tickets related to Cloud Platforms with vendorsConfigure and fine tune cloud infrastructure systemsInstall and configure virtual cloud instancesSupport cloud servers including security configurations, patching, and troubleshooting.Take a proactive role to increase the quality and reliability of system services.Acts as the technical liaison between operations teams, engineers and architects, providing critical operational insight to upcoming implementations and strategies, including validation of ongoing solutions supportability.Defines improvements increased system reliability and performance.Analyze the performance of the system and recommend ways to improve it.Monitor automated systems recovery solutions



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Infrastructure Specialist

  • Oct 2015 - Jul 2018

  Response, diagnosis, resolution and tracking by phone, email and chat of Technical support queries for thousands of Windows Server VMs as virtual machines in VMware and V-SphereAssist and respond consults from other Technical Support Representatives through existing systems and tools.Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.Perform internal classification queries documenting classes of problems and preventative actions for further retroactive analysis.Understand business impact of customer issue report and follow internal issue prioritization guidelines, provide justification on priority for a given single customer report.



Cognizant

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Server Administrator

  • Sep 2012 - Feb 2015

  Deployed enterprise-scale, complex infrastructure solutions using a combination of servers from various vendors and Windows Server/Linux OS as well as VMware and Hyper-V virtualizationWorked with global teams and offshore resourcesLed technical discussions with senior customer executivesReviewed and managed technical requirements and business functional requirements to establish new platforms. Deployed enterprise-scale, complex infrastructure solutions using a combination of servers from various vendors and Windows Server/Linux OS as well as VMware and Hyper-V virtualizationWorked with global teams and offshore resourcesLed technical discussions with senior customer executivesReviewed and managed technical requirements and business functional requirements to establish new platforms.



ZTE Corporation

• China
• Telecommunications
• 700 & Above Employee

• Server Support Engineer

  • Nov 2011 - Sep 2012

  Applied advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Interacted with leading engineers around the world.Carefully drove customer communication during critical events.Worked on critical, highly complex customer problems that spanned multiple services

• Information Technology Support Engineer

  • Jul 2010 - Nov 2011

  Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.Ensure infrastructure networking and computing systems remain available during production hours.Provide analytical and technical assistance for continuous improvement of IT solutions.Management of local technical projects.Maintained and created policies, procedures, and processes that were widely used.Prompt identification of root-causes of operational issues and process inefficiencies.



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Integration Engineer

  • Oct 2009 - Jul 2010

  Assigned to integrate Nokia projects for America Movil in Panama

• Integration Engineer

  • Aug 2009 - Oct 2009

  Assigned to integrate diverse intelligent network projects with several carriers.